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Complaint Details
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Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This facility Med 1 Solution, is trying to make me pay for a hospital bill from my daughter twisting her ankle when she was eight years old and had insurance. She is now eighteen years old. I had court one time over the phone back in 2020, with 40 other people on the call, which is a HIPPA violation. They are now trying to garnish my checks.Business response
08/16/2024
The complainant's complaint is regarding a pending litigation matter. MED-1 does not comment on pending litigation. The complainant can contact MED-1 directly to speak with the attorney handling this matter or contact the court.Initial Complaint
06/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I received a notice in the mail today for a balance of $4783.08. I currently live in **************, have been here almost 3 years. Never ever have I heard of this company, never received anything in the mail. I have no idea what this is, the notice says nothing. I will be calling on Monday. The entire time I lived in *********, I had ********* There is no way possible this company thinks I owe over 4000 dollars. The notice I received says nothing about dates of service. Where the service was provided. Just a **** piece of paper telling me I owe this money, and why in 3 years have I never heard of this before. This is complete nonsense and Im not going to just sit back and take this s***Business response
07/15/2024
This matter is regarding a lawsuit. MED-1 Solutions has spoken with the complaintant on June 24th.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am continuing to be harassed by Med 1 Solutions, LLC for a debt that they claim I ********************** for an urgent care visit in January. I paid Deaconess but the payment was not applied to my account. I contacted *************** from Deaconess on May 17, 2024 and provided proof but I am still continuing to get letters from Med 1 Soultions.Business response
06/19/2024
The Payment has been located and posted with both MED-1 and the Hospital. A Zero Balance Confirmation Letter was mailed to the Consumer on June 18, 2024.Customer response
06/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
***************************
Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The staff do not seem to be trained when using discount cards for certain prescriptions and the pharmacy is never open on weekends. The pharmacy is at *** hospital ******** *******. It is out of medications all the time. I have to wait days for medications to come in.Business response
01/17/2024
This complaint does not pertain to MED-1 Solutions, LLC. MED-1 Solutions, LLC is a debt collection agency and has no involvement in prescriptions.Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/30/2023 I requested that Med1 Solutions provide me with some documentation of my payment arrangement with balance amount and monthly payment, I was told that I would receive this information via email within 24/72 hrs. It is now 11/6/2023 and I havent received anything, I called and representative was able to tell me the dates that I called but wasnt able to send documentation, I explained how important this information was and needed it to close on a house that Im trying to purchase, that made no difference still no documentation. I would have never known of this judgment if I wasnt in the process of buying a home, Ive had this judgment since 2017 and had no idea of it, called to gain knowledge of this judgment and all they could tell me was they left messages and sent letters to a phone number that wasnt mine and an address I no longer reside at in approximately 5 yrs. You can go on the website only thing thats available is the balance and how you can make a payment or payment in full nothing to correspond with the arrangement *** made.Business response
11/21/2023
MED-1 has resent the requested documentation. If the consumer has further concerns please call **************.Initial Complaint
06/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
August 18th 2022 I have been billed for $95.90 and I'm covered under MD *************** The Account number I'm being billed for is ********. I need an Itemized Statement Mailed to my address ***************************************************************************Business response
07/13/2023
The complaintant's coverage was not active on this date of service. This information has been provided to the complaintant.Initial Complaint
04/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wages were garnished by this company for medical debt. Understandable. I did not receive any notice that I was being sued for this. I didn't make any complaints about that. My employer told me that the amount was paid in full but since they hadn't received a letter from the court to stop garnishing wages they had to keep taking the money from my weekly pay. I tried emailing med1 solutions support 4 times and never received a response as to why the garnishments were still active. Finally I called and the "patient advocate" was just as confused as I was and couldn't provide me with any answers. So I waited, and they sent a partial refund to my employer...not even to me. They still owe me hundreds of dollars and when I called to ask about it they told me the court would send me a refund once they filed it was paid in full. When I asked why it hadn't been filed yet, they couldn't give me an answer. I waited a couple more weeks and called back they still had no answers for me only this time they said the refund would be coming from them. That was 2 weeks ago. The account has since been completely closed, I can't even log into the account and I still have yet to receive my refund. I don't believe thus company is practicing any kind of ethical accounting.Business response
05/30/2023
A payment breakdown was sent to the complaintant. A dismissal and satisfcation of judgment was filed with the Court as well as a release of garnishment. This matter has been resolved and the complaintant has been updated throughout.Initial Complaint
03/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Have not been explained they sunt over charges too over ***** too the credit bureau & do not know what I am being charged with have no clue of this issue.Business response
04/17/2023
MED-1 Solutions does not send information to the Credit Bureaus.Initial Complaint
01/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Med-1 Solutions LLC has mailed my personal information to ****** and Associates. A company I have NEVER had any affiliation with. (See last page of attachment) This is the second time they've done this. The first time, I contacted them and told them I've never had any affiliation with ****** and Associates. I've never worked there, ever. I do live on the same street as their business and believe this to be a violation of the Fair Debt Collection Practices Act. Med-1 Solutions, if working for Deaconess would have my address, phone number, etc and not need to use a third party in which to contact me. ****** and Associates opened this mail and notified me of it.Business response
02/13/2023
The information received by *************************** was a copy of the Notice of Claim filed with ****************** Superior Court for Case Number 87D02-2009-SC-000884. MED-1 attempted to serve its lawsuit on the consumer at ********************** in ***********. They were unable to obtain service and served an Alias Notice of Claim addressed to "***************************" C/******** and Assoc. **********************************************, **. MED-1 was provided *************************** as the consumer's employer from ************ client. MED-1 has not violated the ***** by serving the notice of claim in this manner. There is an upcoming hearing in ******* County in March where consumer can address any concerns with the Judge.Initial Complaint
01/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had a payment arrangement on a bill where I paid $100 on the 28th of every month. In October I was charged $100 twice. I disputed the charge with my bank. The bank teller said it was pretty obvious and the bank reversed one of the charges. A few days later a young sounding woman called and said that the payment for October was rejected for insufficient funds (my bank account didn't have insufficient funds) and that my payment for October was never made. I paid the account off after selling my house in December but I have never been credited that $100. I want that $100 back. I have documentation from my bank and can provide that if necessary.Business response
02/27/2023
The consumer went online and attempted to make two payments ont he same day for the same amount. Our system blocked the 2nd attempt because it will not allow dupicate payments. There was only one payment for $100 that processed. The consumer disputed what they thought was a second additional payment. It appears the bank received that dispute and stopped the payment on the original successful transaction. This resulted in no actual payments being made.
If the consumer disputes this they should send proof of payment to MED-1 Solutions ********************************************************* and it can be investigated further.Customer response
02/28/2023
Better Business Bureau:
Their response is completely untrue. I didn't go online to make payments. They were withdrawn monthly automatically. Two $100 transactions showed as pending for several days and I thought one was just a mistake that would fix itself but after pending for several days a total of $200 cleared my account. I have no interest in pursuing this further because about a week ago, after making this complaint, $100 was credited to my bank account from this business
Regards,
*************************
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Customer Complaints Summary
12 total complaints in the last 3 years.
5 complaints closed in the last 12 months.