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ComplaintsforMerch Gardens LLC
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Complaint Details
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Initial Complaint
09/24/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I bought Illumnia merch (a specific collection) from MerchGardens on July 27th, and an email arrived on August 23rd to say that my order has shipped. The website has said that it would arrive within a week once shipped, and as of today (September 24th) it has yet to arrive. I've contacted the business itself on the 20th, with no response as of today. According to my USPS shipping number, it hasn't even reached the USPS facility somehow. If needed, the specific order was an Illumina End Crystal Sweatshirt in Black, ordering a Large. My order number is #23380, and as this was a limited-time product, I'd like for them to ship my product to my house, with the last effort being a refund. The USPS tracking number is 9400136108992289213539.Business response
09/27/2021
I have emailed the customer directly to solve this issue, if we no longer have the item we will make sure it is fully refunded. My sincerest apologies,
Thomas, Owner of Merch Gardens
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.