ComplaintsforDreyer & Reinbold BMW South

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company refuses to communicate to resolve a problem with the automobile I purchased from them. We like the vehicle but there is a significant problem with the vehicle.

  

  Business response

  12/08/2022

  The quick answer on case ******** a *********************************** is that we had, last week, issued him with a full refund and have taken the vehicle back.  He seemed very appreciative to the extent that he and his wife have asked to continue to work with us to try to find them another vehicle which we are in the process of doing.

• Initial Complaint

  05/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Used vehicle purchase, dealership not being truthful about the sale of the vehicle. Vehicle was owned by employee of the dealership, was obviously traded in because of the problems with the vehicle. Dealership tried to hide the problem long enough to sell and get off the lot. Used sales manager and general manager will not return a phone call. Very disappointed in the customer service from a dealer representing such a name as Infiniti and ****

  

  Business response

  07/27/2022

  This matter has been resolved to the consumer's satisfaction.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a 2019 Avalon XLE from Dreyer Reinbold on March 21st 2022 MSRP of said vehicle was $32,980 Trade in of 2014 ********** $14,000 Paid after taxes etc. $20563.53 My complaint is false advertising The car was advertised as a 2019 ************** with all the trim options I wanted in a car as I was trading in the an Avalon that had the same trim level What I purchased was a 2019 Avalon XLE trim not the Limited trim The sales receipts I received for the vehicle said it was a **************************************************************************************************** the vehicle and that I desired; heated steering wheel, back up signal warning, seat memory, navigation, moon roof.Tried to discuss my issues with sales manager ******************* but after speaking to him on Monday evening after I got home, and asked him to call me back for a resolution, I never heard back from Mr. *******************.I have sent an email to the General *********************************** regarding my complaint.I would like my old car back and the sale declared null and void.

  

  Business response

  04/04/2022

  I reached out to ******************* today - first and foremost in order to apologize for our mistake. Mr ********* depiction of the circumstances surrounding this case is fully accurate in my opinion. I am being told that this is an internal issue with our vin decider which published the Avalon with the incorrect trim level and I am certainly duty bound to look into this further in order to stop this from happening again. ******************* graciously listened to what I had to say and we reached an amicable resolution. I look forward to doing business with ******************* again in the future and would like to thank him for being so reasonable. 

• Initial Complaint

  01/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle (2014 ********** Passat), after the first 4 months vehicle started sounding louder upon engine startup and acceleration, found vehicle had no oil..also no indication of oil shortage (no oil light displayed on dashboard) refilled vehicle with 5 Quarts and was good for another 4 months until vehicle started sounding louder once again..refilled with 5 quarts oil again and took to location of purchase for service. They determined that the engine is burning oil internally and needs replaced..they estimated about $16,000 to repair. I got the car for around $10,000. I tried talking with the *** about getting a refund, but they said theres nothing they can do because its been too long since time of purchase. Ive had the car since May 1st 2021 until present..about 8 months and cant help but think Ive been wronged. How can they not notice its burning oil before putting the vehicle on the market, but once they charge me $169 to diagnose the vehicle they can easily find the problem? My end goal is to preferably get a refund and give them back the vehicle.

  

  Business response

  02/22/2022

  Please see attached response.

• Initial Complaint

  11/04/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 2017 *** X3 on 10/2/21. The *** Error Malfunction is going off already and I had no idea there was such a thing on this vehicle. I took it into the dealership and my salesman *************************** literally laughed at me and said well its not covered because you dont have the extended warranty. I had driven the car for approximately 759 miles since the time of purchase. I was appalled at his lack of disrespect and the fact he did not cover any of the features on the car with me at all or anything that such as an EWA which I learned now is similar to Onstar and I could have purchased for safety. I am afraid to drive a car with warning lights going off on it and the car went into park at the stop light when I pulled up to the exit coming home as well but yet they are telling me there is nothing wrong with it. The cost for the repairs ranges from $800 to $2000 because they cannot even tell me exactly what the issue is as well which makes me even madder. Why are they allowed to treat me as a consumer like this and take advantage of me? I truly believe **** knew about this when he sold me the car and did not tell me. The light is off again now and Is intermittent. Why would that be and what can the ****************** do to cause this to go off and on? Then when I talked with from the north side store she also informs me that this vehicle typically doesnt have this type of issue so who do I believe! I am finding a lot of conflict here and definitely do not trust this group. I reached out to *********************** via email multiple times and never heard back as well. He is the General Manager. At least **** the New Car Manager talked to me although he wasnt able to help with anything. **** is rude, unprofessional, condescending, and just right tacky.

  

  Business response

  11/23/2021

  Hi Kaysey,

   

     I received your communication regarding our mutual customer ************************************. *** was very receptive to my call and the proposed solution. We are currently in the process of ordering parts for her vehicle. 

   

  I have, in addition to copying my management team, also copied *** for her to add her additional commentary should she so desire.

   

   

  Best,

   

  ***********************

  General Manager

  Customer response

  11/24/2021

  Hi Kaysey:

   

  **** is correct as he did text me and then we talked a couple of different times to confirm the issues with my car, along with a recap of my concerns and next steps. 

   

  I am happy with the way **** is taking care of this and looking forward to taking my car into the ****************** when the parts arrive just as he mentioned.  

   

  Please let me know if you need additional information or clarification and I will be happy to provide anything you need.  Thanks so much to everyone for all your collaboration as I truly appreciate it. 

   

  Happy Thanksgiving!  

  With gratitude, 

   

  ************************************, MSHE/MBA - SSGB CPHIT

  Mobile:  ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩