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Find a Location

Tom O'Brien Chrysler Jeep Greenwood has 1 locations, listed below.

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    Business ProfileforTom O'Brien Chrysler Jeep Greenwood

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    750 US 31 North, Greenwood, IN 46142-3933
    BBB File Opened:
    2/15/2008
    Years in Business:
    91
    Business Started:
    3/1/1933
    Type of Entity:
    Corporation
    Alternate Business Name
    • Tom O'Brien Chrysler Jeep Dodge Ram - Greenwood
    Business Management
    • Mr. Brian Miller, General Manager
    Contact Information

    Principal

    • Mr. Brian Miller, General Manager

    Customer Contact

    • Mr. Brian Miller, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    my truck was serviced never made a single sound until after this service. Now there is an obnoxious ticking sound coming from the engine.Let me also update on the fact that I posted this review once, the portion below.BUT I removed it after ****, the sales rep had called and complained about my review. And told me to take it down so he doesnt get questioned by management about my negative review. It also took me 3 trips to the dealership to get what was supposed to have been done when purchased. But now its ticking. Only started this AFTER it was supposedly serviced by the dealership. I highly do not recommend ANYONE to buy from this dealership. The customer service I have received is complete garbage.Let me also state that whoever sits at the service advisors desk closest to the cashier window is a complete jerk. Attitude every single time Ive been in here theres been complaints from him about me even being there. Every single time he complains about the work Im promised from the sale.Love my new truck, but it is quite sad that I was told I'd get a full tank of fuel, a full tank of DEF, and that the truck would go through service and get detailed.The truck is a "clean" but it definitely was not detailed. There are chips in the console, crumbs in the side storage compartments. The floor mats were not clean either.I couldn't see the truck that well when I signed because it was dark. The outside was also filthy. The detail is supposed to be taken care of on Sept 25. We shall see.I came in on Monday the 18th to get DEF, I was told that the truck never even wen through detail. The mechanic said he didn't get the chance to get it through. It needs and oil change. Fuel filter changed, diesel particulate filter changed as well. I need this done the same day the detail is done. But now I do not trust that it will actually be done and in good faith.Absolutely a c*** dealership. From sales to service.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joseph W

    1 star

    09/27/2021

    Starting purchase online due to it being Sunday. They ran a hard inquiry on my credit and scheduled an appointment to wrap up Monday afternoon. Then I get a text that they sold the vehicle I was purchasing Monday morning. They have no inventory comparable and basically told me tough luck, not even an apology for lowering my credit score with a hard inquiry. Really liked the place until this. If you cant lock in a vehicle online then you should not make it an option. Disappointed to say the least!

    Local BBB

    BBB Serving Central Indiana

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