ComplaintsforMeyer's Companies, Inc.
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Complaint Details
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Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was told the cost to install a water heater was $129 an hour. The job took 2 hrs. The bill was $540. The reasoning they said it was so much is because 2 guys were sent out. I explained to Meyers that is deceptive job quoting and I wont use them anymore. Id still appreciate if action could be taken against them.The job was at ****************************************************** ** ***** and the date was March 9, 2023 Thank you for the opportunity to express my displeasure with the situation. Attached is the invoice ***************************Business response
05/17/2023
Install customer supplied water heater.
Customer *************************** called looking to have a water heater installed (supplied by the customer) at the address *******************************************************************. Customer asked for a price to install their water heater, we quoted $129.00 per man hour, $69.00 diagnostic fee and material as needed. The project took 2 hours to complete, I have attached peperwork showing the detailed invoice to the customer. The customer paid the invoice and the project was closed.
The customer called after the fact with the complaint that the water heater could be installed by only 1 technician, so He should not need to pay for 2 technicians. We explained our policy on water heaters is 2 technicians, for installation and removal of the old heater. We explained having 1 technician on site will just extend the time of the project, taking a single technician twice the time to complete.
Customer response
05/21/2023
I am rejecting this response because:
I was in fact NEVER told that it was $129 per man hour. I had another water installed at another residence and and only ONE technician came and installed that water heater.
go f*** yourselves Meyers!!!Still never using you again!!
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Contact Information
100 N Griffith Blvd
Griffith, IN 46319-2154
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.