ComplaintsforTrue Lux Carwash
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Complaint Details
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Initial Complaint
12/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Dec. 15,2023 at 9:42 am I went through the car wash, ********, at ****************************************************************. When I left I was drying off the car when I noticed a dent and several scratches on the right side be the back wheel.I immediately parked and looked for someone. I found one man and then a second man who told me to call back between 12 noon and 1 pm to talk to the owner. I called six times between 12 noon and 1 pm. No answer,I decided to go back to the car wash. I found the two men from earlier. One was the asst. ******** I asked if the owner was there, I was told NO. The ************** said they looked at the video and the scratches were already there. I asked to see the video.We looked at it twice; I saw no scratches even though the young man tried to say they were already there. I asked him to enlarge the picture. Still no scratches, The scratches on my car are white, because the undercoat is white.I left saying I would contact ******************** police.A policeman came and made a report. While he was doing that a third man came out. I asked if he was the owner. He said yes. I asked why no one answered the phone when I called 6 times. Also why did the asst. ******* tell me the owner was there when he was there. FISHY!I want my car repaired.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.