Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Before i came to this shop i had a diagnosis test on my car which gave me code 420 which is bank 1 catalytic converter after finding that out i took my car to flips auto clinic and told them i needed a new catalytic converter.. now when i dropped my car off they never asked me which catalytic converter needs to be done so i called them after i dropped my car off and i specifically said the one thats needs to be replaced is bank 1 he said okay no problem. the next day he called me with a price for the catalytic converter the total for everything was $*** i told him okay hung the phone up.. i called back right away to make sure they were fixing the right catalytic converter and i said bank 1 the one by the radiator he said yes. Now him being a mechanic knowing bank 1 isnt by the radiator he never corrected me and said bank 1 is the rear one so regardless of where i said it was at i specifically said bank 1.. he should have spoke up and said its not by the radiator. i still needed bank 1Business response
09/20/2021
I’m sorry to hear that you’re unsatisfied . When you brought the car in you said you had the car diagnosed somewhere else and that you were told that you needed the converter by the radiator. We would’ve gladly diagnosed it if you would’ve asked us to. We are willing to work with you on the price to replace the other converter if you wish to replace it .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
6330 Kennedy Ave
Hammond, IN 46323-1069
Business hours
Today,Closed
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 4:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.