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ComplaintsforNW Indiana 24/7 ER & Hospital
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This business claims I received services from them back in 2020. I have communicated with them and every collection agency that has contacted me that I never been to that clinic, hospital or any affiliated to them. When I request for details about the service I received they never send it or send a vague letter stating that I owed an debt and the amount. I have written a letter specifically asking them to send me detailed information about the service they claim is my debt. This is not my debt. I only seek medical treatment from Community Healthcare Network so that all my medical history is already in the files. I have also asked them to cease and desist since they can't provide me with the details of the service they are claiming I owe a debt for. I have asked the creditor to provide these details as well.Business response
12/01/2023
Hello-
We have a history and physical exam note in our electronic medical record for a patient matching the name provided in this complaint for a visit to NW Indiana ER & Hospital in *******, ** on August 23, 2020. NW Indiana ER & Hospital is located at ********************************************************. HIPAA regulations prevent ** from going into any more detail about any services/treatment provided on this platform. We have passed along your information to our patient advocate who will reach out to you regarding any specific questions you may have.
Thank You
Customer response
12/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, they have reached out and we are working towards getting this issue resolved.Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.