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ComplaintsforDays Inn & Suites
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Complaint Details
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Initial Complaint
09/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I checked in at days inn and suites on due to work related purposes on 9/4/23 on a weekly rate basis, my rent is due every Monday, my son paid on 9/11/23 with his card, which the weekly rate is $697.76, because were rooming together, on that same day they charged me an additional $498.00 to my card for no apparent reason and without my consent which I brought it up to their attention and spoke to the manager about it with no explanation whatsoever as to why they did that, they said they where going to reimbursed me back to my card which still hasnt reflected back into my account, I finally checked out on 9/25/23, which I had mentioned to them when I got out of work around 7:00am that way they wouldnt charge me an additional week due to the prior additional charge they made on 9/11/23, we checked out before the 11:00 checkout time, then I realized they did the same thing as before and charged me an additional $282.00 this time and again without my knowledge or consent after the fact we had told them we were checking out that day and before the check out time and theyre still giving me the run-arounds as to why they did that with no explanation as to why they did it. I cant imagine how many other people they do that to without them knowing. I would appreciate if you look into the matter, thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.