![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCalumet Auto Finance, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They sold me a car and I was told it was running perfectly and it had no issues and a clear car Dax report just for the car to be messed up within a week and every week since weve had and issue with the carBusiness response
08/22/2023
Hello, Thank you for reaching out to us. We are happy to extend any and all help we can after your purchase of a preowned vehicle. Each vehicle we display for sale must pass a multi-point inspection to qualify for resale. With that in consideration we can not predict or ensure what will happen in the future, that is why we always offer and recommend one of our many warranties available. You do have a warranty that covers major repairs in the event that you run into any **************** repairs. Your warranty is a powertrain plus warranty that covers your vehicle for 2 years or ****** miles, it can be used at any certified repair shop. Thank you for choosing Calumet Autos.Initial Complaint
11/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company sold me a car with a lot mileage on the car and saying its nothing they can do about it. Sold me a car with the back right hand side breaks wasnt on the car. Car note is too expensive.Customer response
11/30/2022
Here is the warranty on the car.Business response
05/17/2023
Hi, We understand that making a vehicle purchase is a big decision to make. We strive to always be as transparent as possible when going through your paperwork before you sign for your new vehicle to ensure you are aware of the miles, your monthly payment, and the vehicle to make sure you are getting a quality vehicle with lots of value. We are always available to answer any questions and clarify the details of your purchase.Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a car from calumet auto in Hammond Indiana June 29th, which was Wednesday, I was told it wasn’t room for a warranty but I had up to 30 days if anything was to happen to the engine. My first mistake was going alone cause I know nothing about cars, my second mistake was just listening instead of getting that wrote on paper. I left the lot and as soon as I left I get a call from *** saying that the car needed an oil change to go to there mechanic down the street. By the time I got it they were closed so I had to come back at a later time when I live in Illinois. He told me it had to be at his mechanic cause it was free. I had to keep buying oil in that time til my next off day which was a Saturday to get the oil change. The car was not driving well at all, it dragged and jerked anytime I’d accelerate. When I got the oil change that Saturday the check engine light went off and the car was driving better. It still dragged a little but it was better. Maybe a week and a half later the light is back on and i have no oil. So of course I’m buying oil and it’s burning so fast, i decide im going to take it to the shop by my house on my next off day. During all this I’m trying to contact sam, the man who sold me the car, and no answer not even from the dealership it’s self. Before I could even make it to the shop last Wednesday the car just started smoking and making knocking noises. So I was able to get it to an auto zone and they said it was over heating and I had no oil whic is crazy cause I was consistently trying to keeping it full. It end up cutting off down the street from my house and I had to ask my family to help me push it home. I end up paying to get it to the shop where it’s still at, which they told me my motor was locked July 25. I literally cried I haven’t had the car 4 weeks. The dealership completely stopped answering me until I got my mom to call from another number and they still haven’t answered me yet. Please help me
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
7340 Calumet Ave
Hammond, IN 46324-2620
Business hours
Today,10:00 AM - 7:00 PM
MMonday | 10:00 AM - 7:00 PM |
---|---|
TTuesday | 10:00 AM - 7:00 PM |
WWednesday | 10:00 AM - 7:00 PM |
ThThursday | 10:00 AM - 7:00 PM |
FFriday | 10:00 AM - 7:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.