ComplaintsforGarber Chevrolet of Highland

• Initial Complaint

  03/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Traded my Malibu for an HRV. Was lied to about the condition of the vehicle, and they tried to cover it by resetting the battery which eas installed incorrectly and left me stranded days after purchase. I was not assisted to recitfy any issues. Starter issue, sunroof issue. They put in a transfer for my plates but failed to give them to me had to urgently go get new plates. A mechanic looked at the vehicle and does not believe previously stated services were done based on vehicles current state. I believe I was sold a faulty vehicle. I was not provided all of my documentation. No one will answer their phones or call back. I want them to either make all repairs, pay for me to have repairs done elsewhere and pay me back for repairs Ive already had done. My brakes they claim to have replaced are bad, rotors too, cracked drive belt, car needs fluids filled , rear struts broken cup holders, and middle armrest. Estimated repairs over $3000. I believe they sold me a faulty car with multiple known issues, tried to cover it up and lied about services completed in this vehicle.

  

  Business response

  04/01/2024

  Regards:                                                                                                                                                                                                                                                                                     4/1/2024

  *******************

  **************************

  ******** ** 60430

   

  I'm really sorry Mrs. ****** is unsatisfied with the purchase of her 2017 ***** HRV.

  I did pull all of her service records and her actual deal and went through everything.

  I sat down with the sales manager & service manager and went through Mrs. ******** claims.

  The sales manager feels he did not lie about any issues with the vehicle.

  The service manager said the vehicle did infact pass the safety inspection and was safe.

  As far as the interior wear and tear items Mrs. ****** did see them when she test drove the vehicle.

  I never want anyone to feel mis-lead on a vehicle purchase, but in this case Mrs. ****** had option to have the vehicle inspected by anyone of her choice.

  I have enclosed the AS IS -NO WARRANTY that Mrs. ****** signed agreement. 

  Again I apologize if  you feel you were lied to. That's never how we want our customers to feel. That is why we always ask if you want to take the vehicle elsewhere for an 

  inspection.

   

  *********************

  Garber Chevrolet Highland

  ***************************************

  Highland IN 46322

  *********************

   

   

  Customer response

  04/01/2024

   I am rejecting this response because:

  I was not provided this documentation  at the time of my sale and have requested all documentation from both ******* and ****** multiple times. This does not negate the fact I was lied to about an icon on the dash that did in fact indicate an issue with the car, you then had the battery reset to cover up that icons existence and put it in wrong which left me stranded. Had I been told the truth about the icon I would not have trades my car with no issues for this one. The defects of the car were not noted to me during test drive of discussion of the vehicle. This also does not make up for bad business practices or sending out a letter stating my plates were coming in the mail when you actually filled a transfer for my plates and should have given them to me, it took a very long time to get someone to answer me only to tell me oh well we dont have them. Furthermore, the work documented on the carfax cannot be confirmed as complete given the current state of the back brakes and rotors. The unprofessional at this location is extremely lacking, no one ever answered their phone or calls back which also put my in a position that o was not able to rectify necessary issues in a reasonable timeframe. Clearly the staff is completely incompetent at this location. And they made me pay for my oil change on the car I traded in. What a joke of a company. 

   

  
  

  

  Business response

  04/02/2024

  Again Mrs. ****** I apologize for not so great exprience with Garber Chevrolet.

  Please feel free to reach out to me at the store and I can get you the documents that you feel you did not receive.

  Again, my service **** felt the car was safe and you did have the choice to take the vehicle anywhere you wanted for an inspection.

  Again, I'm sorry you feel the way you do with your purchase.

   

   

  *********************

  Garber Chevrolet Highland

  ***************************************

  Highland IN 46322

   

   

• Initial Complaint

  03/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of transaction: 3/20/2024 Amount: $506.10 The issue is I was charged shipping on a part that was already on stock. The part is $77.95+Tax. However, I was charged $136.64 because I was told I had to pay for shipping. I was also charged for 2 hours of labor at $179.05 per hour when the fix only took 30 minutes. When I asked why I was charged 2 hours I was told because the books allow them to charge up to 2 hours for the labor. The key words being "up to". I don't believe that meant charge max ****** of time. I have had this issue with this dealership on several other occasions of then overcharging especially on the hours of labor and brushing it off at standard because the box states they can.

  

  Business response

  03/22/2024

   

  Date of transaction: 03/20/2024

  Genesis Brown

  I have pulled your service bill and, also looked at the one you have attached. I also talked with your service advisor ( *** ).

  The charges are 1 hour diagnostic, and 1 hour labor. I apologize if it was explained incorrectly, but these are the normal fees charged to everyone.

  As far the shipping on part that is incorrect. That is the cost for the part that we charge everyone on that GM part. 

  I pulled your history with Garber Chevrolet and I've never seen a complaint made with us.? I'm sorry your unhappy with your service charges and would like to make you a happy

  customer. At this time ******************************************* feel refunding you the full amount is unfair when these are the normal charges. 

   

  If you would like to reach out to ******************* or myself. We can see if there is something that we can do to make you feel better about our services.

   

  Sincerely

  *********************;

  Garber Chevrolet Highland

  ****************************************/p>

  Highland In 46322

  ************

   

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had my vehicle repaired with a refurbished part. My receipt states 24 month warranty/restrictions apply. I experienced the same problem with the repair within the 24 month time frame. I was told refurbished parts only have a 12 month warranty. I understand that restrictions apply but knowing they used a refurbished part, my receipt was stamped with the warranty for a new part, not a refurbished part. I feel that Garber Chevrolet used deceptive practices by not stamping the correct warranty for my repair. After reviewing BBB and online complaints, I am not the only customer scammed by *******************************************. Having them explain this situation to me does not excuse their negligence in stamping my receipt with the warranty on a new part when it should have been stamped with the warranty for a refurbished part. I feel they should be responsible for their negligence and honor my claim as stated on the receipt.

  

  Business response

  12/06/2023

  ******************* is correct. The cluster that she had was refurbished. Unfortunately, they only refurbish them parts and that part being refurbished is only covered for 12 months or ****** miles. ***** do we use deceptive practice for any of our customers.

  I pulled ******************* receipt and the warranty work she had done was for rear suspension toe link. After all said and done. I had my service manager reach out to ******************* and we came up with the agreement that we would split the cost with her so that we would not loss her as a customer and trust us again. We believe in keeping our valued customers.

   

   

  *********************

  Customer response

  12/06/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First thing that happened was that I just bought this car brand new. I had this car less than 6 months (brand new) and the air compressor went out. Didnt make it through its first summer. While they were fixing this problem the mechanics either left something inside the engine, or forgot to connect something, or forgot to remove something, before they connected the air compressor. Anyway something got broke because of a mechanic mistake. The dealership was supposed to order a part and fix the mistake they created. No one can seem to have ordered the part and I never get a phone call on the status of this repair.It has been about a month to a month in a half since this mistake has not been corrected yet. And I get nothing but a cold shoulder from most of the service people that I do contact.

  

  Business response

  11/20/2023

  I'm sorry ************************ feels the way he does, but Garber Chevrolet had no knowledge of this problem. We did reach out to ************************ and have him coming in on 11/21/2023 to look into this problem. Unfortunately, new cars do have problems as well. It's rare, but it does happen time to time. We will have this problem fixed and make him a happy customer.

   

  *********************

  ***************************************

  Highland IN 46322

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was sold a Lemon of a Car; The Car pulls to the Right all the time and it cannot just be the Roads. I brought to their attention the Recall on the Tires, they took off my original tires and but on some cheep tires, not even sure if they were new, they sure did not look like it. I just keep getting the run around.

  

  Business response

  10/10/2023

  To whom it may concern,

  I'm sorry *********************** feels she purchase a lemon vehicle. Unfortunately the vehicle did not have a tire recall, but we did replace all four tires with new ones, because we wanted to keep her as a customer. No charge to her. The tires we replace were actually new tire and I have enclosed the receipt and the cost of the tires. We do not put used tires on any customer vehicles. It is unsafe.  I'm not sure where she keeps getting the run around from.? We definitely will help her if we can.

   

  Sincerely

  *********************

  Office Manager 

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2017 ***** Silverado **** HD in June, 2023. I was told by sales the truck came with the ******** limited warranty. About 3 weeks after the purchase the engine light came on and I find out that I do not have the ******** limited warranty. I left numerous messages and was told I would be called back numerous times. They finally answered my call today and advised me that my truck didn't qualify for ******** because it has a factory lift and/or aftermarket tires. Still doesn't explain why I was told from the sales person when looking at the truck that it came with the ******** limited warranty.

  

  Business response

  08/07/2023

  Dear ******************

   

  I'm sorry that you're having issues with your 2017 Chevrolet Silverado. I did pull your file to see if you did purchase the ******** warranty and I did not find any contract information. I did talk your sales rep and he explained that they

  did reach out to you and explained the vehicle did not qualify for ******** warranty. If you would like to summit your receipt to the dealership for repairs you've done or bring the truck into the dealership, so we can go over with some of the repairs you've done and we will see what we can do to help you.

  Please contact us at your convenience.

   

   

  Garber Chevrolet Highland

• Initial Complaint

  12/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 28, 2022 I put down $500 for a 2015 ************, but it needed a catalytic converter and they found that it had an evap system found leaking hose at evap purge solenoid valve. They replaced the converter and properly connected hose. August 22, 2022 the car was ready and i put the remaining $3,500 down because all together i put $4,000 down. September 24, 2022 I had trouble with the catylac converter and i took it back and they were supposenly replaced it. October 14, 2022 The car was over heating and I had to pay $796.85 to repair the coolant hosing, coolant tank and pass hose. November 18, 2022 the converter was acting up again and the same codes came up for it. They say it was the wrong converter because the car is a turbo and ill have to pay $1800 for the correct converter. It was supposed to be the right converter when i picked up the car.

  

  Business response

  12/29/2022

  To Whom it May concern

  *************************** did in fact purchase this vehicle form Garber Chevrolet and we did sublet out her catalytic converter to another company and if they did put the wrong catalytic converter they will replace the mistake. As far as the Overheating of the vehicle that had nothing to do with the catalytic converter. On our defense *************************** never contacted the dealership to solve the issue regarding the catalytic converter. We have no problem helping with this issue.

  Garber Chevrolet Highland

   

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is very corrupt and it is ripping off elderly on disability and consumers of all ages. They are selling cars with many mechanical issues at premium price. I traded a **** jeep in they only gave me $4500 (they had it posted it for sale for over $8,000 and sold it very quickly)for it and I gave $8,000 cash additional for a **************. I had to put over $4,000 work into the avalanche to be safe and still needed another $1,000 minimum as the ************* is leaking. Had to put brake pads and rotors, belts, shocks, new tires, wheels and a spare. Put new wheels cause thought it was the front end issue. Discovered it also had ************* issues and possible 4 wheel drive. I sold it back to them they only gave me $8,500.00 . Nothing for the work I put in or for the trade in. I believe it is less then 40 days, maybe even 30. And less then 500 miles I put on it. ***** spent more time in shop getting reparied! They have it on the lot for $11,900. They took off the brand new ******** tires and wheels i put on. I was told I could not take them off to get the price i did. They also purchases a 2012 f150 from me for ******. they lied and said they were giving me the *** and would just sell it to ***** blue book it was on their lot for over $16,000. I have never done busines with such a dishonest place with as high ******** as they do and lies. Not to mention selling vehicles that have many mechanical issues. The Avalanche they had simply slapped on newer pads on the front so it would stop but once took it to my shop they discovered bad rotars all the way around and bad pads. Dealerships like this need to be called out. Consumers work too hard these days and elders need to be protected. Desired out come is at least the $2,000 refund the wheels and tires they took off or $4500.00 for the trade in applied to this since they got their truck back with so many repairs put in in such a short time. Also consumers need to know!

  

  Business response

  12/22/2022

  To Whom It May Concern:

  I'm sorry that ********************* is unhappy with her purchase and selling of her vehicle with Garber Chevrolet Highland. We never want our customers to be unsatisfied.  To be fair ************ did ask if she could take the 2007 Chevrolet to her own mechanic and we were okay with this process. She claimed that she took this " said " vehicle to her own mechanic before purchasing this vehicle. I also have enclosed a AS IS- NO DEALER WARRANTY that she signed that the vehicle was as is.

   ********************* came back to the dealership weeks later and sold us a 2012 **** F150 that had a lot of repair issues, but to make her happy we purchased it, as far as the price she accepted the price we offered and cashed the check. We also took in trade the 2007 Chevrolet Avalanche to make her happy again, and she slammed us on ********* As far as selling her vehicle that she sold to us for the cost we do/did is we are a dealership and we put money into vehicles, advertising, paying employees & etc. That's how we stay open.

  Again I'm sorry ********************* is not happy with her experience and that's never our goal, but we feel we were fair to her not just once, but three different times. 

   

  Garber Chevrolet Highland

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle in October of 2021. The tilt stick was missing and I was told by the employee **** that she would locate and get one at no cost and there was a Camaro there that they would take it from if necessary. I kept following up over the past 7 months to no avail. Some of my messages get answered and some I have to send again only to be told she didn't get the first one. I'm told the item is backordered with no date available. She shouldn't have assured me it would not be a problem to get a sale if she was not certain. My husband cannot drive the car with the position the steering wheel is locked in. When I reach out sometimes I don't get an answer. I have called and left a message for a supervisor as well as ******** messages only to be ignored. I expect to be compensated for the tilt stick as they were not willing to budge on the car price, and I was assured this would be handled. I have been patient for over 7 months and if they cannot get the part, I should be compensated for having to replace it myself! Communication is key and getting ignored by a supervisor is horrible customer service.

  

  Business response

  02/27/2023

  Please see attached.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I factory ordered a ***** Silverado 2500HD custom from this dealership in January. We reviewed my product build and verified options, accessories and pricing at this time. Last week I received a call from my salesperson, ****, that the truck had arrived. I went into the dealership on 3/23/2022 to meet with ****, view and test drive the vehicle, and review pricing and payment options. When presented with paperwork, the vehicle price, tax, title, and doc fees were present as was an accessories fee of $1684. When I inquired into the accessory fee, I was advised it was for ****** ******. I advised I did not ask for this option and wanted it removed. I was told it is added to all vehicles upon their arrival at their dealership and no new vehicles are sold without it. I spoke with three different individuals and was told I had to pay for it if I wanted the vehicle. Upon reviewing my paperwork, I came across a form from ****** ****** stating purchase of this product is not required as a condition to obtain financing or to purchase or lease your vehicle. This specifically states the opposite of what I was told. I was coerced into accepting a product I never wanted or requested. This is unethical and misleading business practice.

  

  Business response

  02/09/2023

  Please see attached.

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