Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in because my check engine light was on they said it was a sensor that was covered go back next few days they say oh its not that its a bigger job that needs to be done but the warranty wont cover it! How it is the warranty covered the first smaller job but the bigger job you are sure they wont cover! And why not try to push it through I have bought 3 cars from there! The manager stood in a big group with everyone in that service center joking and laughing about my issue! Had I been a white woman or white man they wouldve done all they can to make sure what I needed was handled! This is discrimination and disgusting and disrespectful! I am going to bad mouth this dealership until I cant no more!!! This place needs to be investigated and shut down!! So now I have to pay a huge car note in a car thats still under warranty because they would not try to push the warranty through! So if I really do have an engine problem I wont know!

  

  Business Response

  Date: 12/13/2024

  To whom it may concern, 

  Re: Complaint ID *******

  ********************** empathizes with your feelings and appreciates the opportunity to respond and potentially resolve your issue.   Documentation on repair order ******* dated 12-9-24 for your vehicle indicates that and ambient air temperature sensor was ordered for your vehicle to resolve the concern of "customer states check engine light is on".  It was also indicated that the vehicle had damage in the area of the sensor and there was corrosion in the harness/connector which was damaged.  The sensor was ordered because the part was not damaged, and the sensor was installed 3 days later on repair order *******.  After installing the part, it was determined that the damaged harness was needed to correct the vehicle check engine light issue.  Webb Hyundai is obligated to follow Hyundai Motor America guidelines for warrant policy and procedures which does not allow us to "push thru" warranty but outlines clearly that warranty is due to defect of workmanship or material and not by outside influence or damage.  In this case the vehicle has damage, and we cannot provide a warranty repair.  Webb Hyundai did not charge for the repair on repair order ******* but instead as gesture of good customer service ********************** absorbed the cost of $177.69 for the sensor and installation. Webb Hyundai additionally enforces a documented anti-discrimation policy and provides training for all employees. At this time and in order to resolve your concern Webb Hyundai encourages ****** ****** to file an insurance claim with the insurance provider as many insurances cover damage.  Webb Hyundai will additionally provide any documentation or inspections necessary and help facilitate the insurance claim

   

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 12th i drop my vehicle off for Webb Hyundai to replace the engine in which they had a loaner car available for me. The service tech Im originally dealing with doesnt even tell me shes leaving for the day. I get there theres another lady who takes my ID and credit card. Then walks me out to the loaner which is outside. its almost 4pm central time not the best of lighting and vehicle is parked backed in. She takes about 60 seconds or less to walk around the vehicle. Doesnt even bend down to look at the bottom parts of the vehicle or the top. I also seen her scratching something off the left side of the vehicle with her finger. The vehicle was black didnt have a fresh wash and had bird droppings on it. I return the vehicle November 13th after getting a call saying my vehicle is ready. i pull into the service department garage where theres extra lighting now 3 employees come out pointing at what look like normal wear and tear of a vehicle thats stored outside. Then she proceeds to tell me i have to pay for those scratches either out of pocket or through my insurance before they will even give me my car keys. They come back with a bill of $2100 plus so at this point Im basically forced into calling my auto insurance and filing a claim so they will hand over the keys to my car. The fact that theyre saying they have to place the entire bumper i feel as though Hyundai is trying to commit insurance fraud, ******* money out of me because they had to replace my engine that was still under warranty, this has caused me emotional distress as well and honestly i should be contacting a lawyer for the harm and emotional damage they have caused me. This basically is a he said she said situation Hyundai cant even show me pictures of the car before they gave it to me. They take pictures of customers cars before they service them. How come they dont take pictures of the entire loaner before giving it to each customer.

  

  Business Response

  Date: 11/14/2024

  Hello, I have looked into this complaint and what I have found out is that when Mrs. ********* came into our store to pick up a free loaner car for the warranty work being performed on her car my service advisor walked Mrs. ********* out to the loaner car and performed a walk around with Mrs. ********* of the loaner car, my advisor even opened the trunk for Mrs. ********* so she can put some things she was holding in there. All on this was done in broad day light at 2:48 pm on 11/12/2024. All of this was captured on our cameras, and we can provide a copy of the camera upon request. There was no damage noted on the loaner car by my service advisor or Mrs. ********* at that time and Mrs. ********* got into the loaner and drove off our lot. On 11/13/2024 @ 4pm Mrs. ********* returned with our loaner car to pick up her car that was finished. Mrs. ********* pulled our loaner car into our service drive and when my advisor went out to the drive to check the loaner car back in, she found the damage to the rear pumper on our loaner car. we brought the damage to Mrs. *********** attention at that time and asked her to call her insurance to file a claim to get the damage repaired. Mrs. ********* asked for a quote for the repair because she wanted to pay for the repair herself and not use her insurance.  However, the damage to the rear bumper cannot be fixed the bumper has to be replaced so we gave Mrs. ********* the price to replace the bumper, and she declined to pay for the repair herself and decided to call her insurance company. At no time was Mrs. ********* denied the keys to her car. Once again all of this took place in front of our cameras and a copy can be provided upon request, Mrs. ********* signed a slandered loaner agreement, and, in that agreement, she agreed to repair any damage to the loaner car that happened while in her possession.     

  Customer Answer

  Date: 11/14/2024

  I am rejecting this response because:

  So if everything is on camera you should also see the service advisor that gave me the vehicle didnt do a though walk around the vehicle from top to bottom as the 3 individuals when returning the vehicle. She did a quick walk around the vehicle all of 60 seconds if that. You should also see her Scratching whatever off the vehicle as well. Hyundai needs a better procedure when giving out loaners photos and a checklist should be done. All you guys do is shove paperwork in someones face and tell them sign here and sign here. So at that point Im signing under duress. The sales lady said i couldnt leave until i provided a claim number which prompted me to call my insurance after Hyundai came slapping a receipt of $2140 in my face. My keys werent handed to me until then and all of that should be on camera as well.
  
  

  
  

  

  Business Response

  Date: 11/18/2024

  Hello, I have once again reviewed our cameras, and I am confident that with the amount of time that was spent in the rear of the car both the customer and my advisor would have seen the damage on the passenger rear of the car before it left our lot. I apologize you feel our advisors were just "shoving paperwork in your face" and I apologize if our advisor held your paperwork. I will address this with my team for the future.  

  Customer Answer

  Date: 11/18/2024

   I am rejecting this response because:
  
  At this point Im leaving it up to my insurance company to do their complete investigation. I will also be contacting a lawyer for the emotional distress your team has caused me by holding onto my car key until they received a claim number. 

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22nd, 2024, I had my 2013 Hyundai Veloster Towed to Webb Hyundai at ********************************************* for a recall part. My car had not been running for 2 weeks prior to towing it to Webb Hyundai. I had my car towed to a shop that did a diagnostic test on it, the code that came up was for the recall part. The shop did not know that, so they call the dealership for part and was told the dealership could not sale part because it was the recall part. Next, I call the dealership and was told I needed an appointment to bring car in for recall, so appointment was set for July 17, 2024 at 3:00 pm. The day of the appointment, I called to verify the appointment, I mentioned car was being towed in, she said thats different. I can have it towed in but it will be 2 weeks until they could look at it, because there were cars ahead of me and that it is and different mechanic that work on towed cars. I said ok. I asked about a loaner car and was told they did not have any. This was the answer every time I asked over the 2 wks. The day I had the car Towed in, the lady in the service ***** told me, they were going to have to do a diagnostic on the car for $198.00 off the top. I asked y, if you already know what the recall part is. she replied, the car is not running and the recall part would not cause the car not to run cause its just a fuse. I implied that was all I had brought the car n for the recall part only. If its just a fuse y have they not just put the fuse in yet. The are trying to charge me $200.00 to replace a free recalled fuse which they have not done Yet!! i put in a call to the owner who went along with everything his dealership said to me. (I in the meantime have tried to buy a car from them which is a whole another Complaint) 08-10-2024 I asked about my car, and was told they had not had a chance to look at it.if the recall part is just a fuse, they should be able to switch it out where it is, without a diagnostic test. I feel discriminated as a Black Woman!

  

  Business Response

  Date: 08/19/2024

  We have ordered the recall fuse for this car, and we should have the part on Tuesday 8/20/2024.  When we get the part for the recall, we will perform the recall by replacing the *** fuse.  Once the recall is done if the car still does not start there will be a diagnosis fee of $198.88 to look into why the car will not start.  I will call ************* once the recall is done to let her know if the recall fixed the no start problem or not. Furthermore, I would like to add that we at Webb Hyundai take care of all of our customer the same with respect and care no matter what race they are, Also ************* never came into the dealership her car was towed in and my advisor only talked to her on the phone on a recorded line that I have listened to, and she was very respectful to ************* the entire time in explaining how the recall works and how the diagnosis works.    

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get my oil changed on March 7th on April 17th I found out it was no oil in it and d it was really dirty like it was never changed. I spoke with ***** who informed me it was changed but called back to discuss the issue further on April 26th which I was informed the tapes will be looked at by ******* (employee) because they go back 2 months only to call on May 6th to be told by *** ( service mgr) that the tapes do go back 2 months but it wouldnt let him see March 7th date. My car is running funny and my oil was never changed and its being covered up .

  

  Business Response

  Date: 05/14/2024

  Due to the length of time from the date of service until the complaint date and with the age and mileage of the vehicle we have no reason not to believe that the oil was not changed. We offered for the customer to return to take a look at the car and the customer refused. There is nothing further we can do at this time. 

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2016 Hyundai Tucson that I am currently leasing. The transmission went out on Saturday April 6th. I called Webb Hyundai Highland Dealership, Tuesday morning April 9th and asked if I my vehicle could be towed there to be diagnosed and fixed. The lady said yes, made me a service appointment for Wednesday April 10th at 2:30pm. My car was towed that Tuesday afternoon and checked in at the service desk. I gave them my warranty information and everything. No one stated to me that they were short staffed or that my vehicle would not be serviced at the time of my scheduled appointment. Thursday April 11th, I received a voicemail from the dealership stating that I missed my service appointment. I called back and asked why was I receiving this phone call when the dealership was in care of my vehicle and was checked in a day earlier. We are now entering week five and I have been requesting to speak with a manager about my vehicle for the past two weeks and I have been unable to do so. At first I was told by a service technician that my vehicle was in a waiting line for vehicles that were towed in (no one stated to me that this would happen to my vehicle until week 3 of already having the vehicle). Then I was told that they were short staffed and the transmission technician was behind. Thursday May 2nd I called requesting to speak with a manager, I was told that one would contact me by the end of business day, I still have not spoken to anybody. The lady on the phone stated that the technician did diagnose my car and that he was trying to get in touch with my warranty company. I talked to my warranty company this morning (May 06, 2024) and they have not been contacted by the dealership at all. I want my car fixed and I want it fixed now. It has been five weeks. If they were not able to fix my car in a timely manner they should have communicated this to me upfront so that I could have went somewhere else.

  

  Business Response

  Date: 05/14/2024

  We have made this car a priority and working with Hyundai for a speedy repair to return the vehicle to the customer quickly. We apologize for the lack of communication and will work harder to communicate with the customer going forward. 

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle is at Webb Hyundai for a repair on two features. One feature, the lead vehicle is departing feature has never worked and the feature that notifies you that you have left your cell phone on the charging dock has never worked. I purchased the 2022 Hyundai Palisade brand new and it is still under warranty. They have had my vehicle for 4 weeks and are unable to repair it. The vehicle was not purchased from this dealership. Im now starting to get conflicting updates from them and Hyundai customer care. The first technician working on vehicle no longer works there Now theres another tech working on it. According to Hyundai customer care hes been on vacation and the vehicle hasnt been worked on but thats not what I was told when speaking to service rep last week. ******** care gave me this information on 4/9/24 I spoke with the dealership on 4/5/24

  

  Business Response

  Date: 04/19/2024

  We have been in communication with ***************************. The part needed for the repair has been ordered. We are in the process of completing the repair. We will continue to update *************************** on when the vehicle repair will be completed.
  

  Customer Answer

  Date: 04/25/2024

   I am rejecting this response because:

  That part did not fix the problem. They ordered a different part that also did not solve the problem. On May 11th they will have had my vehicle for 2 months. Meanwhile Im paying a car note for a vehicle that I am not driving. Its unacceptable 
  
  

  
  

  

  Business Response

  Date: 05/06/2024

  Both concerns have now been addressed and resolved. ******************************* vehicle has since been returned to her.

  Customer Answer

  Date: 05/08/2024

   I am rejecting this response because:Yes I picked up my vehicle because I was told that the loaner vehicle I had needed to be returned or I would be charged $40 per day. Both features that I took the vehicle in for still DO NOT WORK! The service person ********************** claimed that Hyundai stated they did an update 12/2023 that causes the alert to occur when the vehicle is further away. THIS IS NOT TRUE! The feature still DOES NOT WORK and neither does the alert or notify you that you left your cell phone on the charging dock. I picked up my vehicle on 5/3 and it has on worked twice. The lead vehicle is departing feature still does not work 
  
  
  

  

  Business Response

  Date: 05/14/2024

  After extensive communication back and forth with Hyundai tech line and Hyundai Field Engineer, it has been determined that this vehicle is operating as designed by the manufacturer and there is nothing wrong with the vehicle. There was an over-the-air update that Hyundai sent out that changed the perimeters of how the system operates due to safety concerns. Furthermore, after extensive work with Hyundai, it has been determined by multiple sources that the vehicle is operating as it should be. As for the cell phone complaint, the system is working fine. We have tested the system with multiple cell phones and they all worked. Furthermore, I would implore the customer to reach out to ********************** directly for further assistance.  

  Customer Answer

  Date: 05/17/2024

   I am rejecting this response because:
  Neither of the features, lead vehicle is departing or device on charging dock are working. The latter feature worked one time since I picked my vehicle up on May 3rd. I have consistently place my device there and it does not work properly. Furthermore the first mentioned feature has not worked since I bought the vehicle brand new in 2022. **** claim, service advisor *************************** specifically claimed that the update requires the lead vehicle to be further away before the notification occurs. When asked how far he did not know. When I asked who would be able to show me that the feature is working he stated not the technician because hes busy working. When I picked my vehicle up on May 3rd NO ONE was able to demonstrate that either of the features were in working order. 
  
  

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BROUGHT MY 2022 HYUNDAI PALISADE TO WEBB HYUNDAI IN ********, *******. THE ENGINE LIGHT WAS ON, AFTER TWO WEEKS THEY TOLD ME THEY HAD TO REPLACE RADIATOR. I WENT TO PICK IT UP THE LIGHT IS STILL ON, I WENT BACK IN AND LET THEM KNOW, THEY TOLD ME TO LEAVE IT AND SOMEONE WOULD TAKE A LOOK AT IT. AFTER MANY CALLS AND EVEN REACHING OUT TO HYUNDAI AND TWO MONTHS LATER THE LAST I HEARD WAS THEY DO NOT KNOW WHATS WRONG WITH IT AND THEY NEED TO DISMANTLE THE ENGINE.

  

  Business Response

  Date: 03/26/2024

  ********************************* came in on 1/15/2024 with a concern of smoke coming out from under the hood of her vehicle. After inspection we found that the radiator had a hole in it and was leaking, causing the smoke.  After we replaced the radiator, the customer came back with a check engine light. Check engine light was a separate and isolated issue to the radiator replacement. We pulled a code for an oil control valve. We replaced the valve, and the light came back on after a test drive. ************** contacted Hyundai tech line for assistance for what to do next. We have made this vehicle a top priority. We are currently in daily communication with Hyundai tech line and are diligently working towards repairing the vehicle. We will remain in communication with ********************************* on the status of her vehicle and inform her with any updates. We will continue to make her vehicle a top priority to return her vehicle as soon as repair is complete. If you have any questions, please feel free to contact our service manager *************************** at ************.
  

  Customer Answer

  Date: 03/27/2024

   I am rejecting this response because:
  
  I never said smoke was coming out of under the hood I said it was coming out of the  muffler .  When I initially brought it in it already had the engine light on. They did tell me they replaced the radiator and to come pick up the vehicle. I came to pick it up and didnt even drive off the lot because the light was still on.  They are not in constant communication with me the last time I heard from them was March 3, 2024. 

  

  Business Response

  Date: 04/04/2024

  Service advisor, ***********************, spoke with ******** today. We have ordered the needed part for the repair. We are in the process of repairing the vehicle and will return it to ******** as soon as possible. We will make sure to contact ******** when the vehicle is completed and ready.

  Customer Answer

  Date: 04/05/2024

   I am rejecting this response because:  I have not spoken to no such person, like I said on my previous response I have not spoken to anyone from the dealer as of 3/4/24.  I heard  from Hyundai corporate office saying that my truck would be ready this week and here is Friday and I have not heard anything..
  
  
  

  

  Business Response

  Date: 04/05/2024

  The goal is to have the repair completed and vehicle returned by Tuesday April 9th. We will contact ******** as soon as the repair is completed.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a car that needs an engine replacement and the **** Family of Dealerships knew this information when they sold it to me.On Dec 22, 2023 I bought a 2018 **** Escape at Webb Hyundai. I specifically asked if the car had any major issues or a history of mechanical problems and was told emphatically that it did not. The NEXT DAY (Dec 23, 2023), I drove to my parents house for the holidays and vacation (approximately 120 miles) and the check engine light came on. After returning from a vacation, I took the car to a mechanic on Jan 12 **** and was told that coolant was leaking into cylinder 4 and the car needs an engine replacement. Additionally, while trying to find out if my the vehicle had an extended warranty, the mechanic discovered it had been serviced at ********* for the same "cylinder 4 misfire" check engine light. They also concluded it needed a new engine. That same week the car was put up for sale across the street at Webb Hyundai. I met have met with two service managers about the issue. The car is currently in their service department for a second time awaiting someone to look at it.I just want them to either fix the car or take it back and release me from the loan. Also while the car is in their possession, I would like a loaner vehicle because I am currently stranded at home without a vehicle.I have included the documentation from the mechanic, as well as two other documents from an Auto Zone and and ********** confirming the timeline of events as well as the code scans coming up.

  

  Business Response

  Date: 01/31/2024

  We diagnosed **************** vehicle and confirmed engine replacement is required. Engine has been ordered and engine replacement will be completed as soon as it arrives.

  Customer Answer

  Date: 02/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle {2018 Hyundai ******} was towed to this business on July 30, 2023. I was told it needed a new engine and that the parts needed to be ordered. I provided all necessary paperwork a week later. I have called several times a week and still they have no answer as to when my vehicle will be ready. I asked for a loaner car and they continue to tell me they don't have one for me. It has become an inconvenience not having my vehicle. It has been over 2 months and I have yet to get my vehicle back or a loaner car. They never call me to keep me informed I am the one who has to call to check on the status of my vehicle. Every time I call, the answer is the same, "Waiting for a technician to work on it." They are rude and act like it is an inconvenience to check on it. I will not take my vehicle to this place again!!!!

  

  Business Response

  Date: 10/16/2023

  I have made this car a priority and should have the engine replaced by the end of next week.  We have reached out to the customer and offered a loaner until we get her car done.  

  Customer Answer

  Date: 10/16/2023

   I am rejecting this response because:They have never called me or communicated with me at all. I called today 10-16-23 to check on the status of my vehicle and again they told me they were waiting for the technician to work on it. They also told me they did not have a loaner car for me and that I was on the list. This is the same response I get every time I call. They were very rude and didn't really care about my concerns. I would love to see their call logs showing they reached out to me regarding my vehicle because NOT ONCE HAVE THEY EVER CALLED ME! I have driven by the dealership every week and my car is still parked in the same spot week after week. I will NEVER take my car there nor will any of my family and friends.

   

  
  

  

  Business Response

  Date: 10/26/2023

  We reached out to the customer to provide a loaner for her.  She did not have insurance so we had to wait for the customer to provide valid insurance in order to put her in a car.  The following day she was able to obtain insurance and sent us verification.  The customer is now in a loaner vehicle.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Hyundai 2020 Venue in 2/2021 brand new with full warranty coverage. Early 2022, I started to experience electrical issues with my vehicle. I explained these issue to the dealership, and brought my vehicle in for service several times however, they explained if the problem isn't happening while my vehicle is there, they wouldn't be able to solve the issue further. Finally in 06/2022, my horn went out while driving and I almost caused a bad accident. I was very frustrated due to me complaining about this problem for months. I called the dealership explained the issue, and the technician advised it sounded like electrical issue and I should bring my vehicle in immediately. They kept my vehicle for 1 day and made the repair. In 12/2022 I started to experience issue with my vehicle when I would attempt to accelerate. Scheduled an appointment wasn't until 01/23/2023. On 01/17/2023, my vehicle transmission went out and I almost got stranded. The following day 01/18/2023, I had my car towed into the dealership due to my experience the previous night. My car was diagnosed on 1/24/2023 and they confirmed it was my transmission. I received a loaner vehicle on 01/27/2023, and my vehicle was returned to me on 03/13/2023. The technician, ****, advised the transmission had been replaced with a brand new one due to the vehicle failing several test prior. On 03/14/2023, I called **** and advised that the vehicle was still driving the same with 0 improvements. He advised I could bring the vehicle in to be reviewed. On 3/20/2023 I dropped my vehicle off again for further repairs. I was informed the vehicle was ready on 4/10/2023. When I arrived to the dealership I asked for a full breakdown of every repair order that was performed on my vehicle. See attachments as to what they provided is not the full breakdown and they are withholding information from me as of what was done on my vehicle. First they advised that was all the information they had.

  

  Business Response

  Date: 04/30/2023

  Please see attached of full service records we have for ********************************* at Webb Hyundai Highland. If you would like to discuss further, please call me at ************ or our service manager, *****************************, at ************.