ComplaintsforMr. Rebates, Inc.

• Initial Complaint

  04/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My account ************************* was deactivated in March. I then contacted them and they said "This account was flagged for buying activity that was out of the normal ranges." and asked me to provide invoices for the three orders so the account could be reinstated. After I provided them with the real purchase invoice, no one responded to me. Emailed them multiple times with no response. Please Mr.rebates to solve this problem, thank you.

• Initial Complaint

  02/28/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made the following purchase through Mr. ******************** on 11/24/21. Merchant: ******* Order #: ****** Amount before tax: $380.00 Cashback: 12%Amount cashback due to me: $45.60 On Dec 15, the cashback for the order posted as pending in the amount of $45.60. Your website said to wait 90 days for pending cashback to become payable. Today, when I went in to check on the status, the cashback from that transaction DISAPPEARED from both PENDING and PAYBABLE as though it was never posted. I tried to file a missing cashback claim, but your website says it can't be done because it's been past 90 days. SO, when it was pending, I had to wait for 90 days to become payable. After 90 days, the cashback disappears, and I have no recourse on filing a claim because it has been 90 days. The SAME ****************************************** to wait. I feel that I have been cheated. I hope you can investigate and give me the cash back due to me. Attached is the Order Confirmation AND the screenshot of the Cashback showing under Pending from your website.As you can see, I have been with Mr. ******************** for many years. This was a big amount. At the time I had other portal choices to shop through, but I trusted Mr. ********************. I would appreciate your help crediting this cashback amount back to my account. Thank you!

  Business response

  02/28/2022

  Dear ************,

  Thank you for your inquiry.

  ******* order # ****** is part of your current Venmo payment to be processed on March 1st, 2022.

  It is possible that you *** not have clicked on the "Payments" tab to realize that cash back gets "rolled up" into the payment you requested (see attachment pictures).
  
  Also, there is a "Classic" account cash back balance page that *** be easier to read if you prefer.  The check box is at the bottom of your Account Balance page.

  I hope that information helps as this order was paid as requested and there should be no further issue.

   

  Regards,
  Customer Service

  **********************

   

   

   

  Customer response

  03/01/2022

   I am rejecting this response because:

  The amount cash back should be $45.60 (12% on order amount of $380 before tax).  Please see attached Order Confirmation.  I did not return any part of the order.  

  
  

  Business response

  03/02/2022

  Dear ************,

   

  Our apologies as we incorrectly read the original complaint.

   

  A cash back manual adjustment entry has been added to your "Available Cash Back" account in the amount of $22.80 for ******a order # 137484.

   

  Thank you for your patience and being a Mr. ********************* customer.
  
  Regards,

  Customer Service 
  **********************

  Customer response

  03/02/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩