![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAll American Tire Too
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I want to begin with, **** ( the owner) is a nice guy, he gave my wife a ride to pickup the car when It was rainingbut, my wifes 2010 ******* mkx had a spongy brake pedal. she dropped it off. $89 diagnostic fee, given back if repaired. was toldyou need a brake booster (average $110 online) was charged $277 for aftermarket part, after labor, bleeding the brakes and brake fluid, ended up costing $800. the next day, my wife picked up the car drove it 1/2 mile home. The following day, we drove to the movies, on the way the brakes were dragging and locking up. There was a burning brake smell and car wouldnt roll. we call.. explain problem.. they send a wrecker.. while waiting, I popped the hood. noticed that the vacuum line to the brake booster wasnt plugged in and the brake fluid was overfilled 1/2 . The wrecker came (owned by the shop) loaded the car, told us, I only have room for 1 person, left us stranded in the parking lot. later that day.. after finding a way home, We were charged a towing fee and another $89 diagnostic fee total $213.was told after the second diagnostic check, you need new front calipers and brake lines.. I asked. didnt you test drive the car before you called us to pick it up?! I was told yes but, not for 30 min **** said, we cant control when calipers go bad and wanted $1000 more to fix car.. the calipers worked fine before we dropped the car off, after repair, they are bad?!?.we drove it away. I do not recommend doing business here, they are sloppy and charge over inflated prices..
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.