Business ProfileforTH3D Studio, LLC

We would like to address the various points raised in ******'s review with utmost seriousness and transparency.

1. ****** has asserted that his initial 1-star review was removed due to its rating. It is important to clarify that his original review, posted on 9/4/23, was submitted using an email address that is not registered in our customer database. As a standard practice, we diligently verify all reviews, irrespective of their rating, to ensure their authenticity. If a review is posted from an account that has not made a corresponding purchase, our system marks it as "reviewer" rather than "verified owner." We made multiple attempts to validate ******'s status as a customer by reaching out to the email associated with the review, but regrettably, we received no response within the 7-day window during which our system purges unverified comments. Subsequently, ****** posted another review 27 days later, using the correct email, which is now visible on our website.

2. Upon ******'s second review, we made diligent efforts to communicate with him. We sent emails to his new address and even attempted to contact him by phone. Unfortunately, there was a delay in his response. When he did get back to us, he expressed his disinclination to have the plugs replaced and declined a store credit as an alternative. Additionally, he proceeded to use derogatory language to describe both our company and our products.

3. It is crucial to emphasize that, at no point, did we assign blame to ****** for the plug-related issues. Instead, we inquired about the intended use of the plugs and the environmental conditions in which they were used. This information is essential for us to assess whether the plugs were employed within their specified load ratings and not exposed to excessively high temperatures.

4. In our genuine effort to improve our product quality, we requested that ****** return the plugs to us for inspection to identify any potential manufacturing issues. He initially agreed to send one of the plugs back but then, regrettably, displayed hostility once more.

We take great pride in maintaining the highest standards of customer service and product quality. While we understand that dissatisfaction may arise from time to time, we remain committed to addressing all concerns in a respectful and constructive manner. We hope that this clarifies the situation and underscores our unwavering commitment to our valued customers.