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ComplaintsforTH3D Studio, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/28/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
i purchased a ezboard and a display for my 3d printer i installed it and have been trying to get it working for several months now this company refuses to assist with this problem they are saying they only support its installation and dont support other companys products which is pretty much reticule's as these were sold to me specifically for a creality printer which is not a th3d product. i finally had enough of it and tired of my printer not working so i put my stock parts back into the printer and ************ fine. if they refuse to assist in these problems with their product i dont want it and im not loosing all this money on defective merchandise purchased in good faith!Business response
08/28/2021
We talked to him on the phone and the issue was related to an incorrect ***** setting on his firmware. We've resolved the issue with him.Customer response
08/31/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.