![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRome's Property Maintenance
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid this business to fix my landscape by leveling, adding top soil, planting grass. I have been trying to resolve this issue for three months but the owner of the business continues to put me off. He planted weeds, tons of them and the landscape is uneven and still has areas of flooding that they were supposed to fix. Multiple times I have been promised they were coming to fix it and he has only come back once to look around and then constantly makes excuses for never fixing the problem. I want a partial refund as I am left to fix this myself. I was charged $3,363.62 for this portion of the job that I have a problem with and I want 50% refund on this amount because he did not do the job as promised, has not fixed it, and I have been fixing it myself.Customer response
06/11/2024
Hello,
Please amend my complaint as I am almost finished personally fixing the mess this company created and suddenly 1 hour ago, he finally texted and claimed he would be her Wednesday to fix it when it will already be completed by me before then. I want my money back at this point because I have had to spend additional money and my days off completed what should have already been done, which is what I told him.
Dr. M. *****************************, **** ***** LAC, NCC, CCTP-II, C-DBT, CCATP, CMIP, CTMH
Clinical Mental Health Therapist
Email: ***************************
Phone **************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.