Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pro Pool & Billiards has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPro Pool & Billiards

    Pool Contractors

    Current Alerts For This Business

    Pattern of Complaint:

    On August 12th, 2022, BBB Serving Northern Indiana reached out to Pro Pool & Billiards regarding a pattern of complaint on file. Specifically, consumers allege:

    •             business accepts payment and does not start or complete the work.
    •             business does not complete the work satisfactorily. 
    •             business does not respond to phone calls or other forms of contact.

    BBB sent e-mails on 8/12, 8/30, and 9/16. BBB sent certified letter 9/16. BBB left voicemail on 9/12/22. This matter has been closed as BBB has had no response from Pro Pool & Billiards.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    215 Juniper Ct, Hobart, IN 46342
    BBB File Opened:
    4/23/2019

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/30/2022

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    In September of 2021, I hire a contractor Pro Pool & Billiards (owner *************************) to install a new inground pool. I signed a contract and wrote a check $14,600.00 as the deposit. This was to order all the supplies and equipment need for the install. In December, per company owner the supplies were delivered, and need the next installment of $20,000.00 to start the dig. The following the excavation was started, but never finished. I have never received any of the supplies, no further work was performed and the contractor now states he can not finish because he doesn't have any of the money. The contractor stated that he spent the money that was allotted to complete the work. The contractor will no longer ************* and I have since found out that he has done this to two other individuals over the past few months and is still doing to other people.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    NONE OF Y

    1 star

    07/14/2022

    I totally agree! ***** is a scam artist! Takes your money & run! My skimmer was leaking! I called him BACK OUT because the ***** NEW FILTER WAS LEAKING LOTS OF SAND IN THE ***** HE NEVER ANSWER'S YOUR ************* FOR DAYS! ONE OF HIS EMPLOYEE'S HAS BEEN IN PRISON! WHEN HE DOES AGREE TO COME BACK OUT, HE MAKES YOU WAIT FOR AT LEAST 2 HOURS & THEN 4 HOUR'S LATER YOU ARE STILL WAITING WITOUT A CALL OR A TEXT RESPONSE OF ANY KIND WHICH IS UNPROFESSIONAL! IT TAKES 2 OR 3 APPOINTMENT RESCHEDULING IF YOU CAN GET A HOLD OF THEM! I MEAN HOW UNPROFESSIONAL IS IT THAT ***** MAKES AN APPOINTMENT TO COME OUT TO SEE WHY THE **** NEW POOL IS LEAKING LOTS OF SAND FROM THE ***** NEW *********** SENDS HIS EMPLOYEE FINALLY OUT WITHOUT ANY TOOLS TO FIX IT! THEN RESHECUDULES & PROMISES TO COME BACK OUT LATER THAT ********** DOES AFTER STILL WAITING AGAIN, NEVER CALL'S OR TEXTS YOU BACK & THEN AFTER HIS EMPLOYEE SAYS IT MIGHT BE THE FILTER PRONGS ARE BROKEN & HE WOULD HAVE TO TAKE THE SAND OUT & COULD RE-USE IT! OF WHICH WAS A ***** NEW ************* TOOK THE **** BOARD OUT OF THE FILTER & PUT IN THE SAND! BUT THEY DIDN'T BOTHER TO COME BACK & SEE IF IT WAS BROKE OR IF THE PRONGS JUST WEREN'T PUT DOWN BY HIS GUYS! INSTEAD OF CALLING OR COMING BACK OF WHICH WOULDN'T EVEN HAVE TO BE DONE IF HIS EMPLOYEE CAME WITH TOOKS THE 1ST TIME! INSTEAD HE JUST TOLD ME THAT IT WAS PROBABLY BROKEN TO BEGIN WITH! WHEN THE FILTER, ************ WAS ***** NEW RIGHT OUT OF THE ****** DON'T USE ***** WITH POOL& BILLIARDS LLC! YOU WILL REGRET IT & HAVE TO *** HIM BECAUSE HE EITHER WILL JUST TAKE YOUR MONEY OR HALF WAY DO THE *** & NEVER RESPOND TO YOUR CALL'S OR TEXT! HELP PUT THIS IGNORANT GUY THAT IS DUMB AS A BOX OF ROCK'S OUT OF BUSINESS!WATCH OUT FOR YOUR WOMEN TOO AS HE TRIES TO FLIRT WITH THEM & INVITE HIMSELF TO YOUR POOL PARTIES FOR ALL WOMEN! YET HE IS FAT AS SHIT!

    Local BBB

    BBB Serving Northern Indiana

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.