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Find a Location

Reflections Apartments has 1 locations, listed below.

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    Business ProfileforReflections Apartments

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7999 Silverleaf Drive, Indianapolis, IN 46260-2655
    BBB File Opened:
    9/28/2012

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/18/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    I have filed multiple noise complaints with Reflections Apartments and had to call the police on a neighbor 3 Times while only living here 3 weeks. Police also called by other neighbor and this tenant was yelling at police. Reflections management has ignored my request to call me or email me back on many different occasions. My complaint about a maintenance worker Coming into my home under the influence of drugs and lying about him fixing things was also ignored. I am reporting this apartment company for not taking enough action with unsafe and disruptive tenants which is a violation of lease requirements. I am also reporting them for neglecting my concerns with unsafe maintenance staff and for ignoring complaints/concerns.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brittany B

    1 star

    10/28/2022

    I cannot express enough what a terrible place to live Reflections Apartment Complex is. Their website boasts about the fact its a gated community, but the gate never works, and I feel less safe knowing that sketchy characters come and go as they please. I do not feel safe as a single woman walking from my car to the my front door, as I've been harassed by men hanging out in the parking lot. The property itself is not maintained well and residents are price gouged for every little thing, including a trash bag placed outside of the trash bin due to the fact the trash bin is constantly over flowing with filth. My rent was raised $100 during an economic crisis and the management gives you no grace ****** to pay your rent, so even if you're a day or two late, it's hard to get caught with their ridiculous late fees. If you'd like to pay your rent using a debit card, you're charged an addition $24 convenience fee. They do NOT work with you if you're going through a rough patch (which we all are right now) and are quick to evict. Legally, I'm going to investigate my rights to see if the policies they have in place are actually legal in the state of Indiana. This place is awful.

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