ComplaintsforStewart Design, LLC
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Complaint Details
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Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got my windows tinted asking for all of the back windows to be tinted with 5% film and all the front windows to be tinted with 15% film. To include the front brow. Instead my truck was tinted with 20% all around and there were hairs under some of the tint. I was told that if I brought it back it would be made right and instead of making it right the owner and tinted agreed to fix the window with the hair and only the very back windows. So now I have three windows that were done correctly and was told there was nothing else that could be done to fix it.Business response
03/01/2024
Shortly after this complaint was filed I spoke with ***** and he agreed to bring truck back for us to redo the rear windows with the correct film. We are replacing the tinter we used to tint *****"s truck with one who understands exactly what the customer wants done. I told ***** we will do whatever it takes to get this corrected at no cost . This issue should be resolve next week schedules allowing.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.