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Find a Location

ACE Rent A Car has 66 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforACE Rent A Car

    Auto Rentals and Leasing
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.94/5stars

    Average of 266 Customer Reviews

    Customer Complaints

    331 complaints closed in last 3 years

    150 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Ace Rent A Car provides automobile renting and leasing. 

    Business Details

    This is a multi-location business.

    Find a Location

    ACE Rent A Car has 66 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      902 E Market St, Indianapolis, IN 46202-3825
      BBB File Opened:
      3/28/2007
      Years in Business:
      38
      Business Started:
      7/25/1986
      Business Incorporated:
      7/25/1986
      Type of Entity:
      Corporation
      Alternate Business Name
      • Journey Rent-A-Car
      • Aligo Rent A Car
      Business Management
      • Mr. Kevin Stutz, President
      • Mr. Richard Wayne, Customer Experience Manager
      Contact Information

      Principal

      • Mr. Richard Wayne, Customer Experience Manager

      Customer Contact

      • Mr. Richard Wayne, Customer Experience Manager
      Additional Contact Information

      Email Addresses

      Customer Complaints

      331 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/31/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We rented a car from Ace rental car ****** May 14th 2023. I had asked for a compact car but was given a white dodge charger which I thought was weird but I didn't complain. When we picked up the car it was raining really hard so we couldn't get a good look at the car. Once the rain stopped I noticed hail damage on the hood of the car. I took a photo of the car with damage once we got to our location and mentioned it to my wife. We went about the rest of our trip with no weather issues. We dropped off the car May 18th and the person checking the car in mentioned the hail damage. I showed him the time stamped photo and stated that it was already there when we picked up the car but didn't notice because of the rain. He said OK and we got on a plane and came home. A few days later I received an email from them about the hail damage. I told them the same thing I told the attendant at the lot. I never heard back so i assumed it was all taken care of and deleted the photos. Fast forward a year and I start getting emails from a collection agency demanding i pay over $8000 in damages for the car. I reach out to my insurance agent and they start a claim. After multiple conversations between the 2 my insurance company says they will not back down and claim i am at fault. They suggest we pay the claim to get it over with which I finally agree to do. Fast forward another 2 months and now they are asking for $500 more for admin fees, lose of use, and damage. A quick ****** search show that there was no hail storm during my 4 days in the ****** area. In fact the biggest hail storm ****** had all year happened a few days before we arrived. Now they are saying my insurance doesn't cover this new fee and I need to pay it. I have been getting non stop emails and phone calls from ***************************** asking for more money and it is getting borderline harrassment.
      Read More

      Customer Reviews

      266 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Petagaye F

      1 star

      08/01/2024

      DO NOT RENT FROM THESE PEOPLE!This is the worst car service ever, and they are thieves! I rented and returned their vehicle over a month ago, and I have yet to receive my deposit back. Every call, message, and voicemail goes unanswered. The reservation team is incredibly rude. One lady even hung up on me, and ******** (not sure if thats spelled correctly) is another rude representative. Dont let them fool you.From what I can see, they only care about making money. Once a customer has an issue, they are rude and dismissive. I still havent received a callback from the lady in the ********* department after 30 days!I was skeptical when renting the vehicle and should have trusted my intuition. This is very unfair. They keep telling me to wait 5-7 business days, give it a week, or sometimes up to 30 days, but nothing happens, and no one is able to help.******** claimed she would give me an authorization code to provide to the bank, but its the same number theyve given me for weeks now, and the bank says they dont see anything.Listen, dont rent from them. I will get my money back, but dont put yourself through this foolishness.

      ACE Rent A Car Response

      08/02/2024

      Good Afternoon Peta, Thank you for bringing up your concern with the customer service you received so that this may be addressed directly. I have been unable to locate your rental to investigate further regarding your deposit, if you would like this reviewed further please email ************************************* with your booking information. I hope we will be able to assist you on your future rental needs. 

      Thank you

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