ComplaintsforBlack Forest Motors

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  January 26 - March 5, 2024 The total amount is $2170.00 Fixing the door locks to lock. They still do not lock as of today. Stop working the next day after service was done.Spent $2170.00 suppose to have a new motor but the owner said did not work and put a used one on and it worked one day.I don't want to take it back there for any more service just want a refund. He just want more money to find what the problem is.Invoice # *** Was told by word of mouth that his business was good.

  Business response

  05/21/2024

  Dear Sir or Madam,

  Black Forest Motors replaced a central locking *** vacuum pump for Mr. ******* vehicle. Per Mr. ******* request,  we replaced  with a good used pump, to help him save some money. This repair was completed on January 26, 2024.  We replaced a second central locking *** vacuum pump on March 5, 2024 under warranty. At that time we also advised **************** that his vehicle's central locking and closing assist system has several vacuum leaks. These leaks are causing the *** vacuum pump to overwork and prematurely fail. **************** was advised that the leaks needed to be traced down and repaired for the system to work properly. That was the next step.  **************** said he could not afford to make those repairs at that time.  He said he would bring the vehicle back after he went back to work and saved up some more money.  Thank you for your consideration.

  Customer response

  06/04/2024

  He was supposed to fix the door cylinder locks with used the one he had. That did not work then took the car back and they he was suppose to put a new one cylinder on and he told me the new did not work and put a used one back on the doors.  That worked for a 1/2 day.  If he needed to take the door panels off he should have done that from the start like he had suppose too. I would not had to the take the car back if he blown the smoke thru it to find the leaks.  If he would have blown the smoke thru the doors he would have found where the leaks were coming from.  I would not have spend more money if he would have fixed it at first.  He wanted me to bring the car back and spend more money again.  He said if I brought it back again he will get me another cylinder.  I would have to give him another $1000.00 down so he can take the door panels off to find the leak again.  

  He said he put senosrs on each wheel but the light is still on the air sensor.  He needed more money to trace and more time.  He had the car over a week.  Nothing he did works but he wanted more money.  He wants me to bring it back for more time and money.

  I just want my money back for a job that was never fixed correctly and still not working.

  Thanks

  Customer response

  06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  He was supposed to fix the door cylinder locks with used the one he had. That did not work then took the car back and they he was suppose to put a new one cylinder on and he told me the new did not work and put a used one back on the doors.  That worked for a 1/2 day.  If he needed to take the door panels off he should have done that from the start like he had suppose too. I would not had to the take the car back if he blown the smoke thru it to find the leaks.  If he would have blown the smoke thru the doors he would have found where the leaks were coming from.  I would not have spend more money if he would have fixed it at first.  He wanted me to bring the car back and spend more money again.  He said if I brought it back again he will get me another cylinder.  I would have to give him another $1000.00 down so he can take the door panels off to find the leak again.  

  He said he put senosrs on each wheel but the light is still on the air sensor.  He needed more money to trace and more time.  He had the car over a week.  Nothing he did works but he wanted more money.  He wants me to bring it back for more time and money.

  I just want my money back for a job that was never fixed correctly and still not working.

  Thanks

  Regards,
  
  *****************************

  
  

  Business response

  06/27/2024

  Dear Sir or Madam

  I disagree with the response. The vehicle was checked out and diagnosed correctly. All authorized repairs and service was made correctly. The customer was advised of the additional repairs needed correctly. There is no refund warranted. 

  Regards

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩