Business ProfileforMeineke Car Care Center

I scheduled an appointment with the Meineke location on ********************************************************************** location on 5/18/2024 at 12pm because I was hearing a noise in my front drivers side tire area. The location had my car for just over 2 hours conducting a "Front End Inspection" which includes taking out and examining the engine air filter. They informed me they found no issues and everything was in good shape so they would not charge me for the inspection, and if I would like to look into the noise further, they suggested taking the car to the dealership. I drove home from the Meineke location and my car sat from that evening to Monday morning, 5/20/24 when I had to drive to work. 9 hours later, on my way home from work, I had driven about a mile and my car basically shut down while driving. The steering went out and I was unable to accelerate. I had to tow my car to the nearest ****** Dealership that evening, about $130. The next morning, the dealership came to the conclusion that my engine air filter was installed backwards/upside down and that caused the Mass Air Flow Sensor to become contaminated and fail. To fix this issue, that was about $606.06 which included replacing the Mass Air Flow Sensor and a new engine air filter. I called the Meineke location as soon as I received the diagnosis and they did not seem to care at all as I was the one calling them back to check on what they planned on doing to correct this. I was eventually contacted by the District Manager and he informed me that the ****** Dealership was incorrect in their assessment, and refuted their information that was backed up with photos of the filter installed incorrectly.