ComplaintsforMidas

• Initial Complaint

  03/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I only get oil changes at this location my oil light started coming on out of nowhere. I called midas they told me to bring it by. But my car is under warranty so I took to dealership thinking maybe it was best for them to look at. After I dropped car off they called and told me my drain plug was cross threaded and my car was very low on oil. I called Midas they wanted proof. I took paperwork there and simply asked if I could be compensated for cost. Since they are the ones who changed my oil consistently. I was told NO only thing they would offer is free oil change. Considering they almost made me possibly lock up my motor with this I would prefer them not touch my car again. I gave them copied of paperwork from my dealership

  

  Business response

  04/01/2022

  Tell us why here...******************** has had 4 oil changes done at Midas since 6/2020. The most recent was 12/2021 for which she paid $79.22. The vehicle is driven about **** per month. Three months and about **** miles after her last oil change, she contacted MIDAS about her oil light coming on. We invited her to come to MIDAS to be checked out, but she chose to go to her dealership instead. The dealership told her the drain plug was cross threaded and the seal was damaged. The dealership report did not indicate a low oil level. The dealership did an oil change with filter replacement even though it was not due. The MIDAS manager requested the damaged drain plug and dealership work order for review. The drain plug received showed no indication of cross threading or other damage. Photo is attached.
  
  ******************** requested a refund of the dealership charge of $71. This was denied by the manager, but he offered the next oil change free as a customer satisfaction gesture. When the issue was brought to the attention of the owner, the managers actions were deemed appropriate. This is not a warranty issue as there was no damage to the customer vehicle and the customer did not return to ********************** for diagnosis and repair of the alleged damage. When the owner first spoke to the customer, she demanded a refund of the of the dealer oil change, threatened legal action and social media attacks against the business and finally hung up after an outburst of profanity.
  MIDAS provides high quality auto maintenance and repair services at a fair price with a nationwide warranty.Warranty coverage is clearly indicated on each invoice. As with the dealership invoice, warranty terms require the customer to return to ********************** for coverage. In this case the manager offered a customer satisfaction next oil change free which the customer declined. We respect the customers choice to have future oil changes done by her dealership. Our offer of next oil change free stands.

  Customer response

  04/04/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  After the dealership told me what was wrong and documentation in paperwork I do not want them touching me vehicle again. Also I've only drove ***** mile since they changed my oil and told them this could of blown my engine. I think it makes sense to not have them change my oil again. I don't want someone who could of possibly messed my car up to work on it again.  I go to them anytime I've needed oil changes I told him I was filing with BBB and writing a bad ****** review. I feel like it's a bully tactic to only see it from their point of view. Only compensate the way they want with free oil change. I don't want them touching my vehicle again after what dealership said. Also I told them they could call dealership themselves on top of having documentation. All I'm asking for is to be reimbursed for what dealership has to do to fix the issue.

  
  Regards,
  
  ***********************************
  

• Initial Complaint

  01/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They will lie to your face if you are a women. They don't explain what you are signing for. They charged me $600 to replace a thermostat even though it's is not that expensive to change. They took advantage of **** got the car back from there the first time I went and my car is now sounding like a disel truck. They told me it was the engine. However when I first brought it to them it didn't sound like that. I now have to pay $800 for another mechanic to fix it.I went I to another mechanic and told him what they charged me and he said I was taken advantage of.The thermostat they said they replaced was faulty and when I went back for them to fix it they wanted to charge me again. I ended up taking it back to Midas and they said "that their was a plug not in fully." Even though I went to three different people and they said it was a faulty thermostat. If there wasn't something that was plugged in all the way the honest mechanic that I went to would have fix that.But the guys at midas think it's okay to lie to my face and said they fixed it. I highly doubt they fixed anything in my car.

  

  Business response

  01/14/2022

  Ms. *** Den ****** has communicated with MIDAS Corporation and the MIDAS shop owner regarding her experience. The Invoices for her service are attached. The owner attempted to address her concerns but was threatened with legal action and told not to communicate with her at her insistence. See related attachments. With receipt of this BBB complaint, the owner attempted to call her and left a voicemail message. I await a response from her or her attorney. MIDAS stands behind its work with its warranty policy which is clearly indicated on the invoices signed by the customer. We regret Ms. *** Den ****** has felt the need to file this BBB complaint, but no refund is warranted.

  Customer response

  01/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I was recommend by a lawyer to demand a refund and compensation for the damages of my vehicle. I have a witness who saw the vehicle before I took it to Midas and afterwards. She noticed right away that the vehicle did not sound right. She asked me how much I paid for them to replace the thermostat and was astounded by the amount that they changed me. she told me I was ripped off by them. When I asked Midas why the car sounded like that they said it was the engine. But refused to take responsibility for their actions. When I took it to another mechanic they said that it had around $800 worth of damaged. I can trace the damage back to Midas by my witness. I reached out to the owner, he used to take responsibility and was scared that I had a witness and hung up the phone before I was able to offer to settle out of court. He also refused to give me the name and number of his boss. I had to file multiple l complaints to reach his higher up. His boss was not helpful and didn't care about what had happened. Also they wanted to charge for them to fix the damages that they caused. I told the owner that he as not to contact me again. But that doesn't mean I can't contact the Better Business Bureau to file a complaint against this company/ **************************.

   
  
  *************** den Heuvel

  
  

  

  Business response

  01/23/2022

  I have attempted to discuss the issue with the customer. The prior attachments detail the repairs done on her 2012 ***** Cruze with over ******* miles. They clearly detail the work that was done and the MIDAS warranty covering the work. Her signature confirms her approval of the work and the related charge. When I first became aware of her complaint in December, I attempted to discuss and resolve it with her without success. Instead of bringing her car back to MIDAS for diagnosis of any ongoing problems, she has refused to follow warranty policy provisions detailed on her invoice. She has repeatedly spoken of pending legal action, but I have never been contacted by her attorney. She claims to have "witnesses" that MIDAS has damaged her vehicle, but has never provided any of those details or receipts for allegedly necessary repairs. The attached e-mail is typical of her communication with me. As she notes in her BBB comments, she refuses to communicate with me, the owner. In addition to her communication with BBB, she has initiated a credit card dispute for her payment. She is demanding a refund that is not warranted. Her accusations of discrimination, dishonesty, etc. are not true. As stated, previously, no refund is warranted.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩