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ComplaintsforBuild with Ferguson
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order and within seconds realized I choose wrong light finish. $787.92 Chat online instantly and agent reordered same number of lights in correct finish and Assured me first order will be canceled. New Oder for another $561.43 I received no confirmation of canceled order and call the next morning - while in ********** - which is where I needed the lights. They were to be shipped to WIBI then I pay from ***** to **********. Long story short after 3 calls- one which filed a return to sender to *** which was not done. Both ordered now are in **********. Orders were made 6/27 and NOT shipped till July 25. They refused to cancel my first order.Initial Complaint
02/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 12/29/2023 I ordered a Dacor Microwave oven from Build with Ferguson, order #********. The item was to be shipped on 1/9/2024. My first request was on 1/19/2024 to see what had delayed the item. I have been in email contact with **** ****************** on several occasions, 1/23, 1/26 where I requested that the order be cancelled. Every time customer service has said that they will look into my requests. It has been a week since I attempted to cancel the order, nothing thus far has been done. **************** shows the charge is in dispute and is awaiting information from Build with Ferguson.Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased ********* FV-0511vH1 Order number ******** This is a ceiling mounted exhaust fan with heater that had to be installed by an electrician. There was no way to test it before installing it. It does not work . It never worked upon install . Ive made at least a dozen phone calls to Ferguson and ********* to no avail. I need new guts for the fan as the fan is installed in Sheetrock.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.