Business ProfileforCabinets To Go

This is the email I sent to the company's customer service department earlier this week. Here is the simple facts. 1.I paid in full on September 10th you all have had my money for a long time and my kitchen cabinets are not installed. (80 days and counting) 2.We were told weeks later that what we ordered was not available, so we changed to something we did not want to speed things up. So not even the cabinets that best match the rest of our kitchen. 3.October 11 1st attempt at cabinet installation. At this point my kitchen and oven are down (unusable). 4.Halfway through the installation the installers noticed that one of the panels was the wrong type. So we go on hold while the re-order is placed. 5.Never told when the new panel arrived we had to call to find out that it was at the store. 6.When the new panel arrived the installer (*****) damaged it. Another order is placed. 7.Never told when the 2nd panel arrived we had to call to find out that it was at the store. 8.When the next panel arrived the installer (*****) cut it before he arrived (even though the oven is sitting in our garage), he cut it wrong.9.Then ***** called my wife to shake her down and get her to pay for the 3rd panel. He says that she told her the wrong dimensions of the oven. She gave him the correct paperwork from the oven, he just didnt read the information. He also bragged that he has done over 600 of these. So, we assumed he knew what he was doing. My wife has never done one of these. 10.We are currently on hold waiting for the 3rd panel to arrive I call (every other day) to customer service to find out the arrival date and no one can tell me. 11.Never got a call from *** at the store. Never got a call back from customer service (even though each time they tell me they will call me tomorrow with an update).12.From 10/11 to today 11/30 NO OPERABLE KITCHEN. Yes, we managed through an important family event and Thanksgiving without an oven or working kitchen. 13.Each time the installer comes to our house it is a logistical circus pushing around the dates. Apparently, the installer only has 1 pickup truck that can hold the panel and they come a long distance. Often the truck is not available, and we need to wait 1, 2 or 3 days. We only find that out the day off. In other words, we agree on a day to have the installer come. Later in the morning we call to see when they will arrive only to find out that it will be the next day because the one pickup truck they have is in use.14. I spoke with two managers (***** and ******) who both promised to call me the following day. Neither called me. I have called them and been on hold for hours waiting to speak with someone