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Find a Location

Troy Auto Sales, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforTroy Auto Sales, LLC

    Car Dealers

    Additional business information

    Additional Info:
    BBB records indicate that KBB Auto Sales, LLC and Brandon's Auto Body, LLC may share a material connection. BBB records, as well as records on file with the Indiana Secretary of State, identify both businesses as being located at 1325 W. Troy Ave., Indianapolis, IN 46225. Additionally, BBB records indicate that both businesses share the same phone number: (317) 405-9193. Finally, consumers have reported to BBB that the alleged primary person of contact at KBB is Brandon Billingsley, a principal of Brandon's Auto Body, LLC. BBB has requested that KBB Auto Sales, LLC provide a response that delineates the businesses relationship to Brandon's Auto Body, LLC. BBB is currently awaiting a response. 
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1325 W Troy Ave, Indianapolis, IN 46225-2251
    BBB File Opened:
    7/15/2021
    Years in Business:
    3
    Business Started:
    10/1/2020
    Business Incorporated:
    10/1/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ms. Shannon Hayes, Member
    Contact Information

    Principal

    • Ms. Shannon Hayes, Member

    Customer Contact

    • Ms. Shannon Hayes, Member

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 6-7-2023 I ************************* went out seeking on my own to purchase a vehicle needed ASAP to get to and from work. Unfortunately I saw ***** Auto Sales as I by passed them daily to go to work, I was talked into buying this 2013 Equinox, look good on the outside and has many many issues, they promised to fix it and repair, but was never there for me to drop it off, I was told to write the issue down, plus I had a Diagnostic done, showing engine miss fire, some o2 sensors problems, I gave the paper to them and wrote down on the back of it as asked, all the other issues, I did, and never could get work done on the vehicle, I gave them $1000 and a a old malibu, totally a $1,400 down payment, They got me to sign papers to make a payment of $225.00 on the 16th of 6-16-2020 this same month and another one on the 30th of this month, As you can see 30 days has not made it and no services on fixing the vehicle has not been done, I had not made the 16ths payment, my direct deposit was entered wrong by 1 digit, A check was mailed, which came on the 22nd, This poor business will not answer calls to be informed of nothing as to speak, nor make repairs as promised for the sale of the vehicle. On the 22nd of this month my camera caught a tow truck towing the vehicle away from my driveway at 6:26 am the same day my check came in the mail. I made the payment online and was told for towing, I NEEDED to pay $100.00 extra for towing, A TOTAL OF $ 325.00I ask where DO I pick up my vehicle, they told me IF I WANT IT, GO TO APPLEBEES PARKING LOT, ON *************** ************ which is where I had to go get it from (APPLEBEES PARKING LOT.) I did see a review about this car lot changing odometer readings and lying to wish TV 8 when they investigated the matter from another man whom did the carfax and saw the difference of that odometer reading, well I am still driving with a paper plate, I was advised by many times to take it back and request for my old car and money back, Due to not fulfilling what was said and coming to repo the vehicle and 30 days has not came, no response or reply to fixing repairs, and towing the VEHICLE, ESPECIALLY APPLEBEES PARKING LOT, I BELIEVE THAT IS REALLY BAD BUSINESS. PS. I DO HAVE A LOT OF PAPER WORK FROM THEM SERIOUSLY ***********************

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Makayla H

    1 star

    03/16/2022

    Sold me a lemon car. Car broke down the same day and i was told I wouldnt receive my money back and that theyll fix the car. They had the car for 1 month and 4 days when i received it back it broke down again the next day. Everything ive been dealing with, with this company had been a nightmare and i just want it all to be over.

    Local BBB

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