Business ProfileforIndy Carpet Cleaning

We hired Indy Carpet to come out and clean furniture couch, loveseat, and chair. This occurred on September 7th. After the couch and loveseat dried we noticed a lot of missed spots. We contacted Indy Carpet who stated they would come out and reclean. They came back September 14. After this clean it was noticed some water/residue on the floor. We wiped it up and noticed swelling for the laminate flooring. We contacted Indy carpet September 15 about the damage to the flooring. I have emailed 15 times between the office person and the owner ****. **** promised to call and never called. Finally I call on November 3 and he states he will refund money but nothing about the floor. When stating that was not satisfactory as the flooring is continuous throughout the first level. He states he will send information to file a claim. Which this should be done on his end. He then emails 4 days later stating he is sending a contractor out. I have already had the originally people that installed the floor out. It is beyond ridiculous this happened on September 15 and it is now November 7 with no solution. The die lots on the floor will be different if they even make the same flooring.