ComplaintsforIndy Carpet Cleaning

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We hired Indy Carpet to come out and clean furniture couch, loveseat, and chair. This occurred on September 7th. After the couch and loveseat dried we noticed a lot of missed spots. We contacted Indy Carpet who stated they would come out and reclean. They came back September 14. After this clean it was noticed some water/residue on the floor. We wiped it up and noticed swelling for the laminate flooring. We contacted Indy carpet September 15 about the damage to the flooring. I have emailed 15 times between the office person and the owner ****. **** promised to call and never called. Finally I call on November 3 and he states he will refund money but nothing about the floor. When stating that was not satisfactory as the flooring is continuous throughout the first level. He states he will send information to file a claim. Which this should be done on his end. He then emails 4 days later stating he is sending a contractor out. I have already had the originally people that installed the floor out. It is beyond ridiculous this happened on September 15 and it is now November 7 with no solution. The die lots on the floor will be different if they even make the same flooring.

• Initial Complaint

  03/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The carpet cleaning service accidentally damaged shutter doors in my home, and I have tried to work out a solution for damages with the manager. Eventually, after ignoring my calls and for several weeks I requested a refund to which they continue to ignore me.

  Business response

  04/12/2023

  Hello,

  This has been resolved. What happened was that our techs accidentally knocked some shutter doors off at the customers home. We offered to repair it or to pay someone to repair it. The customer wanted to think about it, and agreed to contact us back about it. After contacting us back, he said he would rather have a full refund. At that time, I let him know that I would be putting a request in with the owner for a full refund. He called back several days in a row after this and I spoke to him each time, letting him know the approval process can take some time (so the manager can review all the details and speak with the techs). After about a week or so, the owner approved the full refund and issued it. At that time I notified the customer that the refund had been processed and could take a few days to receive back to the account it was paid from. We were responsive and understanding of this customers concerns through the whole process. We never ignored not a single call from him, and I assured him each time I spoke to him that I had submitted the refund request and would be back with him once approved (which I did). So, I'm not sure why this was the result of our interactions. But, the customer has received his full refund as he requested. Thank you. 

  Customer response

  04/12/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. Please tell them to remove the complaint from the BBB.
  
  
  

  Regards,

  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩