Business ProfileforPhoenix Financial Services, LLC
Current Alerts For This Business
On June 8th, 2023, the Consumer Financial Protection Bureau issued a Consent Order against Phoenix Financial Services. The Order settles allegations that Phoenix Financial Services violated the Fair Credit Reporting Act by failing to "conduct reasonable investigations of consumer disputes," as well as the Fair Debt Collection Practices Act by "using false and deceptive means to collect debt." Under the terms of the Consent Order, Phoenix Financial Services is ordered to (a) provide redress to affected consumers who received unlawful debt collection letters between January 2017 and the Effective Date of the Consent Order and (b) pay a $1.675 million penalty to the Consumer Financial Protection Bureau. For extended details about the CFPB's action and the Consent Order, you can visit this link: https://www.consumerfinance.gov/enforcement/actions/phoenix-financial-services-llc/.
BBB files indicate that this company may have a pattern of complaint. Specifically, consumers allege the business
• Sends collection notices concerning debt that consumers do not owe and/or have already paid
• Fails to provide verification of debt at the request of consumers
On June 13, 2023, BBB requested that the business respond to the alleged pattern. On July 20, 2023, the business responded to BBB with steps they are implementing to eliminate the alleged pattern of complaint. Their response includes the following statement:
"Phoenix does not issue improper collection notices and we are enhancing out policies and procedures by:
• Conducting reasonable investigations on all disputes received from consumers, including verification of account details with the creditor
• Randomly auditing and validate debts being credit reported by PFS
• Implementing controls to ensure the accuracy of data furnished to any Credit Reporting Agency and auditing compliance with those controls."
As of August 9, 2023, BBB will continue to monitor the alleged pattern of complaint.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 11100 USA Pkwy Ste B100, Fishers, IN 46037-9256
- BBB File Opened:
- 7/30/2014
- Years in Business:
- 10
- Business Started:
- 1/6/2014
- Business Incorporated:
- 1/6/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Indiana Resolution Group
- Related Businesses
- Business Management
- Mr. Peter Silva, Manager
- Contact Information
Principal
- Mr. Peter Silva, Manager
Customer Contact
- Mr. Anthony Albanese, Chief Compliance Officer
- Mr. Justin England, Compliance Supervisor
- Additional Contact Information
Fax Numbers
- (317) 957-4899Other Fax
- (317) 957-4899
Customer Complaints
254 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/14/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
30 Customer Reviews
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Most Recent Customer Review
Michael H
08/22/2024
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