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ComplaintsforNGM Concrete
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Complaint Details
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Initial Complaint
10/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
NGM or Legends Concrete and Construction was hired to pour our new patio. We were scheduled for approximately 2 weeks out and we had not heard from him after five weeks. NGM showed up unannounced and began tearing up my backyard for the patio pour and they were using the wrong shape. We ordered a patio with curves and they were purring a rectangle in. Their guy left upset and no one returned or contacted us for quite some time. Finally weeks after this they began the pour job and the patio looks horrible. We had paid for a finished edge and this was not the case. I was screws sticking out of the side of my patio, gravel coming out from underneath the patio which will sink and crack my patio and they left huge blobs of concrete that I cannot move as I am a disabled veteran. They will not return a call or text and will randomly send a text saying they are coming out and never do. I will be filing in small claims court.Business response
07/20/2023
This job is from several years ago. I do not landscape after jobs. I have returned to this customers home several times to fix nit pick items. There job is complete and done correctly. They will have to physically go in there backyard and put top soil around there concrete because there is a huge grade difference. There is nothing more for me to do, my job is complete.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.