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Find a Location

Elements Financial Federal Credit Union has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforElements Financial Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/9/2008

    Years in Business: 93

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Financial Services:  Checking, Savings, Certificates, IRAs, Investments, Consumer Loans, Mortgages.  

    Money is about habits, behaviors and relationships. Money is about opportunities, wishes and dreams. Money is about friends and family. Money is often about stress and sometimes even shame.

    At Elements Financial Federal Credit Union, we understand that money is about all these things and more. That’s why we provide a variety of powerful financial products and services.

    Business Details

    This is a multi-location business.

    Find a Location

    Elements Financial Federal Credit Union has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      225 S East Street #300, Indianapolis, IN 46202-4002
      BBB File Opened:
      5/22/2008
      Years in Business:
      93
      Business Started:
      10/1/1930
      Accredited Since:
      5/9/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Number of Employees:
      150
      Alternate Business Name
      • Elements Financial
      • Eli Lilly Federal Credit Union
      Business Management
      • Ms. Susan Lezotte, Compliance Officer
      • Ms. Rebecca Littell, Senior Vice President, Operations
      • Ms. Whitney Anderson-Harrell, President/CEO
      Contact Information

      Principal

      • Ms. Rebecca Littell, Senior Vice President, Operations
      • Ms. Whitney Anderson-Harrell, President/CEO

      Customer Contact

      • Ms. Rebecca Littell, Senior Vice President, Operations
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      14 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/31/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      In May 2022 I noticed a loan pulled out in my name for a 2016 GMC Yukon from Elements Financial, a bank that I once banked with. I contacted the bank notifying them that I did not authorize the loan, that it was my soon to be ex-wife. I asked them to take me off the loan, they told me it was fraud and that I could file fraud charges on my soon to be ex through the police or have her refinance the vehicle into her name only. I told Elements that I was not going to file fraud charges, but I just wanted my name off it since it wasn't me who approved it. I asked them to please send me a copy of the contract, it was a DocuSign signature. I asked them again to remove me from the loan, that it was made in error, they refused. I contacted them several times through 2022 asking for removal from the loan. In Dec 2022 the judge ordered my ex to assume all responsibility for the vehicle, which she did not. I called and talked to many different managers in the loan department from Elements asking to be removed and explain the situation, I was denied help every time. My ex contacted Elements Financial and told them that she was in control of the account, ********************** honored her wishes and all I know is if the payment has been made or not. According to Elements I am the key account holder. I have reached out to the president of Elements Financial with no response. Elements Financial allowed a loan to proceed even when I told them it was fraud. They refuse to remove me from the loan, and they refuse to help or give me any information about the loan. I feel that Elements is holding me hostage because of my credit and my financial stability. I had a saving account, checking account and loans in the past with Elements. I have since moved all my money and loans away from them. Elements never once called me to verify if this was a loan I wanted, they didn't take any steps to protect me and now they are holding me hostage and punishing me for something I never agreed to.
      Read More

      Customer Reviews

      5 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rhonda P

      2 stars

      06/15/2024

      I am a member of elements credit union I have a **** account and have been unable to get on line to check transactions and pay tha bill *****

      Local BBB

      BBB Serving Central Indiana

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