ComplaintsforPremier Deck Coating
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Complaint Details
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Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Premier Deck applied a coating to our deck in October 2023. This was a special elastromeric coating with a 10 year warranty. In April, 2024, we noticed peeling and cracking of the finish. We immediately contacted the company and they said they would have someone inspect the job. Afetr numerous phone calls, *****, one of the principles in the business came to our house on July 17. His assessment was that the coating was defective and that they would need to clean and sand the complete deck and reapply the coating.We have contacted the company numerous times since that date in an attempt to get on their schedule, with no success.We would like for this warranty work to be completed this year or a full refund issued so we can have someone else coat our deckBusiness response
09/06/2024
Attached is the service completion form that showed the service was completed on 8/20/24 so I was not aware that this was still open I assumed the customer removed the filing.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.