ComplaintsforPhase 1 Electric Services, Inc.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11/22/2022 Sales man/VP enters home.Agrees to run additional electrical line for microwave, check and restore power to a spare bedroom that had no power for $800.00, and cap off a live electric feed for a disposal.Adding to his pitch, he states that his son is outside and can start the job immediately.I hesitatingly agree because the price is so high, yet assume finding and fixing the problems could take some time.The salesman also insisted, that when his son arrived I let him in leaving him in my house alone, which made me feel pressured and uncomfortable.The salesman leaves, yet someone begins calling his son within an hour to rush him through my repair. I could hear him telling the person that he was having trouble figuring out the problem. He was able to add the electrical line for the microwave, but that was all.He never capped the electrical line and never found the reason for the outage. I ended up pulling open a few electrical outlets which he inspected, yet the issue was left unresolved. He started to search but was constantly being harassed to leave my home. He even mentioned, that due to the fact that it was a holiday week they had other work waiting.The son mentioned that he felt as though I had been asked to pay too much, for the services and called his father. The father blatantly lied to the son, telling him he never promised he would find the source of the outage and demanded I pay him in full. The fee was excessive of local pricing, and I work in the construction industry. I would never have agreed to a $800 fee only to run a line in a 2 hour window. They called him 3-4 times in the 2 hours he spent in my home.I texted both he and his father after the job, pretending I wanted them to do more work at my home. Neither responded. The old strong arm sales tactics used to sell me, the incomplete service, the lie. Then the lack of response, concurs their intent. Attached is the photo of the open electric line and receipt.

  Business response

  11/23/2022

  Look at our track record/reviews, they are fantastic.  We all know you cant make everybody happy, and some complain just to get refunds. I went to this ladys house on the same day she called, and when I told her it was going to be $800 to fix everything that she went over with me, Which was to fix her dishwasher, fix some of her switching issues that she was having in the house, and install a dedicated microwave circuit.  Then she follows it up with her bedroom having no power, I told her that we would look at it after we did the other stuff, and if it is something simple ************** for no charge. So I sent her a quote, she accepted it, we fixed everything that she asked us to fix, and then after looking at the bedroom we realized its not an easy fix.  I arrived at her house at 9 oclock in the morning, and the technician was done at 1:15 in the afternoon. So with drive time, materials, and labor, $800 is about average. 
  thank you 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩