Complaints

This profile includes complaints for Mister Quik Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mister Quik Home Services

  4625 W 86th St Ste 800 Indianapolis, IN 46268-7805

• 

  Mister Quik Home Services

  172 Melody Ave, Ste G Greenwood, IN 46142

• 

  Mister Quik Home Services

  108 E College Avenue Brownsburg, IN 46112

• 

  Mister Quik Home Services

  8310 W. Washington St Indianapolis, IN 46231

• 

  Mister Quik Home Services

  12154 Cedar Crest Ct Noblesville, IN 46060

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19 a Mr **** tech came out to provide annual maintenance on our HVAC system. Prior to the service I paid the company $199 for an annual maintenance ************ the end of the service, the tech told us: - our furnace heat exchanger was cracked which results in carbon monoxide leaks & per state guidelines our gas needed to be shut off.- our outside heat pump was leaking - the entire system needed to be replaced (that day) because no replacement parts for any unit were available - he couldn't locate any records of the annual service done on the unit for the past 10 years (despite us having record of these services indicating the unit was in good condition)He also:- removed our HVAC filter and left it on the ground, despite the service agreement indicating they'd offer to replace it - showed us a video of a cracked heat exchanger that he claimed he took that day - left his trash by the unit Following the visit we called a tech from another company who came out and stated there was no indication the necessary tests were even completed to check for a monoxide leak.Following that, we had another tech from another company come out and confirm there was NO crack and no carbon monoxide leak and that our entire system was in great condition.I have called Mr ***** 3x to resolve this. The first time, they said they couldn't find notes from the visit. The second time they defended the claims and said because he left his trash they'd contact his supervisor. The third time they agreed to cancel my membership but wouldn't commit to providing a refund.This business settled a lawsuit for this behavior in 2014. We disclosed we had an infant at the start of the visit and I believe we were taken advantage of with fear tactics claiming a carbon monoxide leak.I have spent $199 I want refunded. I could have spent $25,000 if I had listen to the urgent advising of the tech. The practice is wildly unethical and places major undue financial burden on customers.

  

  Business Response

  Date: 09/13/2024

   We are sorry to learn of your disappointment and concern with your recent visit. Our executive team did review the notes and findings from your appointment to look further into your concerns, specifically with those of the heat exchanger. As you mentioned in your complaint, the technician onsite at your appointment showed you a video that demonstrated the failure in the heat exchanger. We have also attached a photo of the failure to this complaint response, so you have it for your records. Mister Quik would be happy to send our HVAC Operations Manager to your home so that he can pull the heat exchanger and show you firsthand the failure as well as answer any questions or concerns you might still have. Additionally, we wanted to make sure we refunded you for the Shape Plan in full ($199) as requested for the resolution of this complaint. Please let us know if you would like our Operations Manager to come to your home to review our findings. Thank you.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ***** came out the same day for RAC. And I have health problems so I cannot be in really cool. Temperatures or really hot temperatures Mr. ***** offered to come the same night, which was today. The guy came in. He seemed fine. My husband asked him if he needed any help. Or anything? I even talked to him and said. I hope it's not anything too bad and we don't think he knew what he was doing so he made up this story. And left without saying anything and then told the people at Mr. ***** that we said we were gonna put a bullet in something and nobody said anything like that at all and he needs to be. Put down or. Have something done to him for that fired something. I know what happened, he did not know what he was doing. He was getting nervous because my husband was trying to help him and was like telling him. We already did that to help them skip things we already did. And the next thing we know he went outside and he was gone and then he makes up this story that makes no sense his name was ******* *****

  

  Business Response

  Date: 05/07/2024

  A service call was requested by the customer on 04/20/2024 to address a no cool situation at the home. This was Mister Quik's first time to the property. During the service appointment, the technician became uncomfortable due to aggressive comments made by the customer, and politely excused himself from the situation. The customer was not charged anything for the technician's time. 

  Thank you.

  Customer Answer

  Date: 05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  They didn't contact me. They just kept sending me phones with no service. I lost number I had for 6 years which was a pain. I never had service through them ACP or Lifeline after applying saying everything should work. Never did. Went back n forth between airtalk and simple to another carrier so no I dont except they made my life extremely stressful I had to go back to ATT PREPAID and pay 40 a month while under poverty line on SSDI 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************

  
  

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a year membership to mister quik for Maintenace on my condo hvac. I moved in October to ****** and no longer need their services. They contacted me a couple of weeks ago about it and I told them the situation and to cancel it. Instead they charged me and said it was an auto withdrawal. I have not been able to get any response from the company or cancelation department. I did NOT authorize the purchase.

  

  Business Response

  Date: 09/13/2024

  After the customer brought his concerns of the auto renewal payment of the SHAPE Plan to our attention, we refunded the customer's card in full ($199) to address his concerns and resolve this complaint. We have attached a receipt to reflect the refund. Thank you!

  Customer Answer

  Date: 09/13/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ***** did not honor my Trane furnace warranty, nor did they fulfill their contractual obligation to service my furnace and water heater that was under contracted annual maintenance with them.Back in May I had a cooling system inspection where they determined that the start capacitor showed signs of overheating and should be replaced as a preventative measure. They quoted me $850 to do the work. When I told them I thought my system was still under warranty they said they checked and it was not and that I only had a 5 year warranty. I went ahead and paid the bill knowing that my furnace had a 10 year warranty and they would have to credit back at least the parts. When I called and spoke to a **** with proof from Trane that my system was under warranty, she seemed upset and would only credit $353 of the bill for the capacitor saying the over heated wire which was a bulk of the charge and was not a part. Further research showed that they used an aftermarket capacitor and a 4 inch jumper wire they tech made on the spot. What they should have done was use the Trane authorized Part start kit Kit07908 which includes the wire in question. Then in the fall when I called to have my furnace cleaned I was told that this **** had canceled my annual maintenance contract with no written or verbal notice back in May. The contract requires written notice to cancel. So Mr. ***** owes me $375 for that 4 inch jumper that should have been in the Trane parts kit and then $155 for the unused portion of my maintenance contract that they canceled without any notice.

  

  Business Response

  Date: 01/10/2024

  Thank you for bringing your concerns to our attention. We apologize for the experience and also our oversight of the warranty. We have addressed this situation with our team internally to ensure future needs like this are not overlooked. As requested, Mister Quik will process a refund for the $530 requested to address your concerns and make things right. Please let us know if there is anything else we can help you with.

  
  Thank you.

  Customer Answer

  Date: 01/15/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  They said they would credit the entire $530 and ended up crediting $497 but thats fine I am mostly satisfied that the issue was addressed internally so others may not have issues like this. 
  
  

  Regards,

  *************************

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. Quik's representative called me on 7/28/23 and insisted that they owed me an AC duct cleaning which I responded" NO" 3 times as I was unhappy with their services for the past year. I finally accepted and they came to clean the air ducts under my rental house on July 24, 2023, but they never got cleaned at all because the technicians did not see that there were 2 ducts that were detached and 1 duct that had holes in it which caused their equipment to not function properly. That day after the cleaning, my renter, a plumber, took pictures of all the filthy air ducts and sent them to Mr. Quik to show that they had not cleaned the ducts at all and my renter also found the ducts that needed to be replaced, which was Mr. Quik's responsibility not ours. Mr. Quik offered to redo the whole job the next day, but I did not trust them anymore, so my renter and his AC helper cleaned, took out the bad ducts and put in new air ducts where needed and solved the whole issue. I want a complete refund of $2437 which I paid on 7/20/23 before Mr. Quik came to do the job. Mr. Quik pushed me into having this job done when I did not want them to do it and now, they did not do it right, but they want to keep part of my money which they do not deserve and I still have to pay for someone else to complete the job.

  

  Business Response

  Date: 09/11/2023

  The customer was contacted by our Customer Relations Specialist last week to review her concerns. Mister Quik offers a 100% Satisfaction guarantee that we stand behind. We let the customer know on 09/07 via email that we would move forward with her request to be refunded in full. The customer responded that she was satisfied with resolution and thanked us.

  Thank you.

• Initial Complaint

  Date:08/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ** people made an incorrect diagnosis. The plumbers placed a leg of the hot water heater onto the hose that drains water from the condensator. The ** guys diagnosed non functioning condensator pump and wanted 650 to replace a 50 pump. The pump was functioning but the line was blocked due to the plumbing error. No one caught until I personally diagnosed the issue and had a neighbor take a photo. Then Mr. Quik fixed the issue by repairing the line but the water that came from the pump ended up under my flooring and now my luxury vinyl floor in my hallway has buckled and will need to be replaced.

  

  Business Response

  Date: 09/05/2023

  When our plumber arrive, it was found that the condensate pump was not functioning and neither was her air conditioning unit. The customer communicated that an alternate company installed her HVAC system and said that her condensate line was pinched where it was placed inside her laundry drain line. She told us they were scheduled to come out to reevaluate the line and system. She asked our field supervisor onsite if he thought the company who installed her system would cover it under warranty which we communicated we wouldn't know, but that she should definitely check. She then asked what our price would be to replace the pump should they decline covering it under warranty, to which we then provided a quote. It was ************** who also looked up the part information for the customer where we were able to locate the cost of the replacement part online.

  We want to first make sure the customer has the right company and isn't mistaking us for the company who installed her HVAC equipment.  If her concerns do lie with Mister Quik, we would be more than happy to schedule a time for our Field Manager to meet with the customer to review her concerns and to make sure we are not missing any of the information or details that lead to her damage concerns.

  Thank you!

  
  

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The technician said the faucet had to be replaced after I suggested it could be the o-rings needed changed. He said the faucet had to be replaced and it would be *******. I replaced the o-rings and the faucet was fixed. They charged ***** and gave me false information. He didnt even really check to see if it could be fixed just tried to get me to buy a new faucet.

  

  Business Response

  Date: 09/05/2023

  We are sorry to learn of your experience with *********** and that you found no value in the information that was provided. We have a 100% satisfaction guarantee that we stand behind. While we were unable to resolve your plumbing issue this time, we are happy to hear that it has been taken care of and resolved.

  We have moved forward with your request to have the $89 service fee refunded. Please let us know if there's anything else we can assist you with.

  Thank you.

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  Date:06/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past six months we've had this company out twice; once because of an HVAC issue and once for a seasonal checkup for our A/C unit. In Feb we were told that a part in our HVAC needed to be replaced well before it's lifespan. We were told that the part would be covered but that the labor to replace the part, which would take around an hour, would be $500+. We also discovered that when they were out for our winter HVAC service they had failed to replace our filter meaning our system was running with NO filter for months, causing significant health issues for our whole family. The eventually conceded they would reduce the labor to $250 ONLY because of the health issues. Today we were told that a part on our A/C unit that was around a year old was bad and that, again, the part would be covered but the labor would be hundreds of dollars. This company is either 1) doing crappy work and not installing parts correctly or 2) is using crappy parts that are at the end of their lifespan. I need a more detailed description of what is wrong with the part and why it went bad so early and need that to be covered as well since none of our equipment has been subjected to anything other than normal wear and tear. If you replaced something in my system and it goes bad **** years before it should, that's not on me and I shouldn't be expected to pay for you provide good service and equipment.

  

  Business Response

  Date: 07/10/2023

  Mister Quik replaced the customer's blower motor under a parts warranty on 02/22/23. The equipment, 6 years in age, is under a 10-year parts and 1-year labor warranty which was honored. The only recommendation left to the homeowner was a duct cleaning and an aeroseal, which has nothing to do with the equipment that was installed in the home. This was offered as a way to reduce the amount of dirt and debris in the duct system, and to better the efficiency in the home. 

  Thank you.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last summer in 2022 our air conditioner went out unexpectedly . It was under five years old. Our son has severe asthma the temp was in 90s , almost 100 inside our home. we reached out to Mr. ****** My husband and I are not well-versed with HVAC's so we trusted their expertise ,honesty.Upon having a person come out they quickly had a sales person come out as well. short version of it was that we needed a $10,000 new air conditioner. my husband and I were very concerned about our sons health, we were not made aware that our unit was under warranty. That is something that Mr. ***** did not share with us. They quickly told us we didn't have any options , onot repairable but as we found out recently that our air conditioner was indeed covered under warranty. They removed the air conditioner that was under five years old and charged us $10,000 for a new one. With upon just finding out recently that our other air conditioner was in fact under warranty we are expecting , demanding that they rectify this. We are seeking damages as they should've never removed our old unit they should've been honest ,professional enough not put in a new unit when our old one was under five years old and was under warranty. While they weren't the original installer they should've informed us of the parts. The only reason that we are now aware that it was covered under warranty is because we recently had our furnace worked on and went with a different company , they were honest enough to tell us that the parts are under warranty.What they did was fraudulent.. We will consult with an attorney if they do not rectify the situation. We have paperwork from our previous air conditioner again at the time we were desperate and unaware , they didn't share options.after reading many complaints about Mr. ****** We are definitely going to seek damages unless they can rectify the situation.

  

  Business Response

  Date: 06/26/2023

  The customer contacted ********************** on 06/14/2022, stating they had no cooling in their home, and that they noticed smoke coming from the outside unit. Mister Quik sent a technician to the home the next morning to investigate the issue with the **** system. It was found during the inspection, that the 7-year-old system had a failed fan motor and dual capacitor, as well as visible signs of dust and debris inside the blower motor fans at the indoor unit.

  It was discussed during this appointment that the customer had not had annual maintenance to their system. A manufacturers warranty is contingent on the expectation the homeowner will maintain their warranty obligations by completing annual maintenance tune *** for both the outdoor and indoor unit.

  ************** provided options to both repair and replace the unit, and discussed the importance of maintenance looking ahead once the customer made the decision best for them to ensure they were protected in the future.
  The customer made the decision to replace the unit for $8998, which included a 10-year parts, 1-year labor warranty. It is possible that the alternate company who installed the original system might have said they would have replaced the unit under warranty. However, that would have been at their discretion and Mister Quik would not have had visibility or knowledge of them making the decision to do so. Additionally, it was made known that the customer did not purchase the original system, and that it was purchased by the previous owner of the home. Their name would have been attached to the warranty if it had not been transferred. 
  

  Mister Quik aims to be as transparent and communicative as possible. If the customer would like to provide the information as to whether the system was said to have qualified for the manufacturers warranty rather than a company provided warranty, we are happy to further the discussion to resolve the matter.

  
  Thank you.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called them to inspect our air conditioner as it was not working. They charged $89 to come inspect and diagnose and $621 for the part that needed to be replaced. This part brand new online is $15. Their explanation is the charge for the part covers their insurance fees, storage room, truck room, employee training, and so on. The invoice is clear that the part is $621 not the rest of their fees. They are filing invoices incorrectly and getting customers to choose them based on an 89 dollar fee instead of the truth of 600 plus dollars. This is lying and defrauding customers who are in an emergency situation.

  

  Business Response

  Date: 06/15/2023

  Mister Quik charges an industry standard service fee for our technicians to dispatch to a customers home for an appointment. Our service technician provided a diagnosis of the issue, provided options, and presented an upfront price to the customer so that she could make the decision best for her prior to starting any work. At the customers request and signing of the contract,we replaced the customers dual motor starter. Our invoice clearly overviews the service fee charge, the cost of the repair, and the *** fee. We would prefer a customer decline the work and collect nothing, then fulfill our commitment and obligation to the contract and receive a concern like this after we did as we promised and resolved a cooling concern on a hot day.

  
  Mister Quik does everything we can to achieve 100%satisfaction but understand that we are not the company for everyone. We are prepared to refund the customer half of the repair to try to resolve the concern in good faith. This would be a refund of $310.50. We would ask the customer to contact an alternate company for her service needs in the future.
  
  Thank you. 

  Customer Answer

  Date: 06/16/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************************