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ComplaintsforMcCready & Keene, INC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am trying to apply for my retired benefits from my former employer. However every time that I contact One America @ ************ I get the pushed around and I get informed that someone will be contacting back , but when I dont hear back from them. Ill reach out back. One America wants to process my application as as an early withdrawal ( I am 65 y/o) and also they want to process it as deferred vested? Lastly they want to send me a check of $49.44 monthly within 10 year life spam. When inquired about the benefits one America refused to provide me with information verbally or in writing.I feel very frustrated because I have to repeat my self over and over every time and nothing gets done on their end. I just dont understand why is so complicated to process my request. I felt discriminated against for being monolingual( Spanish). I would like you assistance and process and expedite my retirement benefits and to get the full sum at once and not payments monthly. Thank you advance for your further assistance.Customer response
10/18/2023
Hello *******,
I would like please to reopen my case. I have not heard back from one America. This is unacceptable. Please do anything possible to assist in this matter. I greatly appreciate your understanding and help.
call back number ************.
Customer response
10/18/2023
Hello *******,
Ive tried everything possible on my end but One America is making it very complicated for me, which I dont understand as to why? Since its my money. One America is avoiding my phone call as well. Please re-open my complaint and help in this matter. Let me know if you need anything else.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.