ComplaintsforSterling Tide LLC
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Complaint Details
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Initial Complaint
01/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 12/04/21 I purchased on line a set of ear buds with a one time payment to Silverwavepetsupplyco with my **** for $6.95 (special promotion). No paperwork was included with the delivery of the ear buds and on 12/19/21 I was charged $115 from the sterling Tide LLC. I disputed the charge and upon speaking with a company representative I found out that the ear buds were a trial and if not returned in 10 day I would be charged $115. No where in the information selling the ear buds or in the charge from Sterling Tide was it identified as a trial or that any additional cost would be incurred. I disputed the charge and the credit card company requested a refund which the company declined. Only upon specking to the company did I find out the basis of the $115 charge. Documentation provided the credit card company was not readable and required a call to the company to find out the basis of the charge. Seems like I am a victim of scam.
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Contact Information
8375 E 96th St Ste 105
Indianapolis, IN 46256
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.