ComplaintsforRon's Home & Hardware

• Initial Complaint

  01/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 1/23/24 I ordered 36 cabinet k**** but received ************************************************************************* email When I called the reference number, I was referred to the company email which didnt work Wish to receive remaining 2 k**** due

  Business response

  02/03/2024

  We show that *********************** placed the order with us on Amazon. We are sorry that you did not receive the full amount of your order. We do not offer phone service as we are a small office of two women who sometimes work from home and cannot guarantee phone response ever since COVID. We do respond to ALL of our emails from ***************************** and directly emails to our ******************* email within 24 hours. Our other customers have not had issues contacting us either through the marketplace they purchased from us on or by email. We also attached the easiness of contacting any seller through Amazon about an order order product. We are unsure of how you decided on over $70 on your complaint for the missing two k**** You purchased 3 packs of 12 (36 knobs) for a total of $107.34 + tax. 107.34/36 = $2.98 per k*** We have issued a refund for the cost of the two k**** ($5.96 plus tax) through Amazon today 2/3/24 and have attached a screenshot from Amazon showing this.

• Initial Complaint

  01/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  purchased items from the store on the ******* online store items were listed at a price and they did not honor that they State the price was wrong and gave me a refund law states you must sell something at the advertised price .I did not ask for a refund I asked to have the product that I paid for. the item was listed at a 12 pack of caulking for $25.71. they sent me one tube, I ordered four items and a total of 48 tubes 12 pack per item. at the item is listed wrong they still have to honor that item they can change it after this transaction but they must sell at the advertised price

  Business response

  01/09/2023

  Customer did place an order for 4 of this item. ******* has an issue with the listing as the *** used to create the listing which is for the individual item but another seller attempted to sell it as a pack of 12 in the title. Our item synced up with the listing and was showing our individual price for the item. Once the customer brought this issue to our attention, we promptly issued him a full refund for his order and removed ourselves from the incorrect listing. Customer received a FULL refund and was advised to keep or donate the 4 items he received. He has been made whole. We can not justify shipping out 46 more tubes when only the cost of 4 is covered.

  While we understand the customer is upset, he has been made whole and is not out anything. We have done everything in our power without greatly hurting the company financially to resolve the situation for them.

  Customer response

  01/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************
  

• Initial Complaint

  09/05/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a tomato stand from Rons House and Hardware via ******* (July 2020). I reached out after not receiving during COVID after asking about my order inside ******* (September 2020). I was told that there were delays due to COVID-19. I was told to keep checking back on the website and the website said my order was delayed. I really wanted that particular tomato stand because I couldnt and still havent found another like it. Given the delay however, and the fact that I just moved and have a new address, I figured I best cancel it all together. I was patiently waiting as I was asked to do and now Im told that the length of time I sought to cancel my order has passed. I was asked to delay and wait. I would like my refund and ******* says they cant help either!

  Business response

  09/07/2021

  We have attached our messaging system that we have used for 7 years. This will show any correspondence and orders a customer places with us. This customer placed an order back on 7/25/20. If there were other messages in regards to her order they would appear on the image "Order and Messages" as all ******* correspondence comes through with order number information in the title. ******************* did not contact us until on 7/11/21 almost a YEAR after the order was placed.

  We are not able to adjust or refund any orders after a certain length of time has passed. We informed her that she had passed the time to contact us about that particular order. Furthermore all of her proof seems to be recent correspondence and none from September 2020 when she states she checked on the status and was told there were delays due to Covid.

  ******* advised how the customer should proceed due to not contacting us within the appropriate time which was to file a dispute with her bank.  We have also attached an image showing her order is not longer in our ******* account to be able to look up or adjust in any fashion. Now that over a year has past there is nothing more we can do at this point.

  If she had contacted us within the appropriate time, we would have been able to request a search for the shipment and or replace/refund the order.  We do try to make situations right, but in this situation it is simply too far outside the realm to be able to help.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩