![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHiBeams Headlight R&R, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a Groupon and attempted to schedule appointment multiple times. Spoke to someone via text a couple of times. I have saved the text string. Tried to follow directions and emailed company. It took several attempts to get a reply. Nov ************************* attempting to schedule they went silent and then apologized as there was a death in family. Service scheduled for Dec 15 and they did not show up. I called and text and they text back finally that their truck was broken down and rescheduled for following wednesday, Dec 22. This time no show, no call and I have tried multiple times to contact them by phone and by text with no response. The phone now has an automated voice response and no ability to leave a message. My Groupon now says it was redeemed on December 19. Not so! That was a Sunday and I can assure you my headlights have not been serviced. My Groupon was $27
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Indianapolis, IN 46218-4572
Business hours
Today,10:00 AM - 8:00 PM
TTuesday | 10:00 AM - 8:00 PM |
---|---|
WWednesday | 10:00 AM - 8:00 PM |
ThThursday | 10:00 AM - 8:00 PM |
FFriday | 10:00 AM - 8:00 PM |
SaSaturday | 11:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.