Customer ReviewsforApria

After returning all the equipment I had gotten from them, and paying every bill they sent me, they sent one last bill a month after returning the equipment, for almost four times the normal bill. When I called, they tell me that they sent bills by email too, and I missed them. Well, yes, anything I don't recognize goes right to spam. I get my bills vie the postal system. Now I'm going to have to pay for something that is already been paid for because they can't seem to figure out what is going on. I hate that I had to go this route.

I received a prescription through ****** insurance for a CPAP machine, which I received ,in the mail, at the end of Feb 2024. I used it a total of one hour,and in that time, reached out to Apria customer service 3 times. I told them I was having trouble with the machine, and was unable to use it. After each call, they assured me that I would receive a call back from a sleep therapist that could recalibrate the machine, and guide me through the process. I never received a call back! In the mean time, they were billing me for the equipment,that I was unable to use.I was finally fed up with their lack of response,so I returned all the equipment to a local branch on *********** in ******** **** was unable to go inside the office,and was told to call and someone would come out to my car. A gentleman came out,he never asked any questions, took the box, and went inside.I never received a receipt, or paperwork proving that I had made the return.This was my fatal ERROR!!! Since then I have called repeatedly, and gone in person to speak to the manager, who claimed they would need to find the machine,since they track the serial numbers. All the while, I was getting weekly robocalls, asking me to pay for the equipment. I also talked to several customer service reps, explaining my dilemma, and each time being assured that they would email the local office,and that someone would get back to me! Crickets!!! Never have I received a call back until today, when I spoke to ***** (supervisor in customer service) who once again ,said she would email the local branch to get verification of the return. When that verification came through,they would refund back the $719 they say that I owe them. I have been dealing with this completely unresponsive,horrible company from late February til now, mid June 2024. This is the worst company I have ever dealt with, and have lodged a formal complaint through my ****** insurance,as well. DO NOT DO BUSINESS WITH THEM!!!

1. The Corporate number listed here is a fax number so I have no way to call them.2. It took them a year to fix my insurance. They were charging me over $300.00 that I was not responsible for. They finally got it fixed. I called to pay off my balance but I couldn't because I was sent to collections!! I was told my account was on hold while they were reviewing the insurance issue.3. I called to see if they could pull back the balance from collections. I was supposed to send them all my information I had last night. But, a half hour after I got off the call with one rep, I got a call from another rep who told me this could not be done.

Fails to communicate except when they want you to order supplies. Get conflicting guidance on ******** coverage from local office and national office. Takes weeks to receive order if they follow through at all. Sent plastic water reservoir for CPAP in bag - obviously broken. Customer no service.

My mother had Apria (she never lived with me). After she passed away someone from Apria came to MY house requesting the equipment. No adults were home, only my young daughter. Apria personnel "talked there way" into MY house to "look around" for the equipment. They even took a piece of equipment that did not belong to Apria and I had to call them when I returned home and get them to bring it back!What kind of a company does that?! Horrible.

Over charge ! I pay my part up front the day I order my supplies. I have 80/20 insurance. They kept billing me for different amounts. Ill call their billing and just get the run around. Put out with these crooks . Paid a bill of $41 36 after 6 months from my order , just got a bill almost a year later for $10.36 . Know one can tell you why . They turned me into collectors. I paid it . They are bad to do business with.

I would rate this company 0 stars if the rating system allowed. 1). Called customer Service requesting a quieter machine. Reply was, You get whatever is in our warehouse.2) Called to have the ** unit picked up and was told, You need to have your Doctor write a script for the discontinue order.3) I waited approximately 6 weeks for the unit to be picked up because all the drivers quit.4). I just received a bill from 15 months ago. So much for the quality of their accountants. Perhaps they should use a computer instead of an abacus.Should I need supplemental oxygen in the future, I will order online and pay out of pocket. It will be worth it to never deal with this company again.

Scamming practices. A Cpap machine was ordered and before it was sent, I asked them how much I would need to pay for it. I was told I wouldnt need to pay anything as it would be fully covered by my insurance. After they sent me all the equipment , they want to now charge me over $350. I asked them to pick up their machine and get it back as I wont pay anything for it.

They stole $900 from me!!!! I returned a machine and the next day they charged me $900 for it. Now they state I never returned the machine.

Terrible company! Employees are disrespectful to the customers including the supervisor. She is unfriendly and has employees deal with customers so she doesnt have to. I think the company needs to be audited. I wonder if the customers are being over charged. There billing portal shows you owe one amount and they say you owe a different amount. They will not explain why the payment portal shows one amount and they say different. I will be switching DME Companies and hope I have better luck with the next one. I would not recommend Apria in *********** to anyone. Watch your pocket book if you are a customer of theres and expect to be disrespected.