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ComplaintsforNew Phase Comfort Heating & Cooling, LLC
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Complaint Details
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Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a policy through American Home shield. My furnace needed replaced and American Home Shield had New Phase Comfort heating and cooling do the work on 01/04/2022. American Home Shield said that it would cost ******* to replace my furnace due to it had to be brought up to code. I agreed to pay and New Phase did the work and I paid them in full same day. My old furnace had a filter that I would change once a month. I went out to change the filter on the new furnace on 2/25/2022 just to find out that there was no filter in it. Not only was there no filter there is no way to put a filter in it. I called New Phase Comfort and they said American Shield would not pay them to put in a spot for a filter. I called American Home Shield and they said it was not authorized to be done. I have never heard of a furnace where you could not even put a filter in. All I want is a place to put a filter in my furnace. New Phase said they would do it for ******. I agreed. New Phase will not come out and do it. It has now been 5 months. I cancelled my policy with American Home Shield because of this. I feel they should take care of the issue.Business response
11/29/2022
Company states, they made the customer aware that they could do it, but it would need to be after their busy season. If he wanted it done sooner he could have another company do ***************** called several times over the summer, but the customer did not take the calls. Company is not obligated to do the work.
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.