Complaints

This profile includes complaints for Gene B. Glick Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gene B. Glick Co., Inc.

  8801 River Crossing Blvd Indianapolis, IN 46240-2294

• 

  Gene B. Glick Co., Inc.

  P.O. Box 40177 Indianapolis, IN 46240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've dealt with a severe ***** infestation in my apartment at The ********************* since November 2024. Despite multiple pest control treatments, the infestation persists. Other units in my building have also received treatments, indicating that this is a building-wide issue rather than an isolated case. The infestation poses serious health risks, including exposure to bacteria and allergens, which can trigger respiratory issues and contaminate food.I have made multiple documented attempts to resolve this issue with both property management and Gene B. Glick corporate, but I have been met with delays, ignored requests, and refusal to escalate my concerns appropriately. 3/3: Called The ***** of Fairfax leasing office. The representative (name unknown) said they would notify the manager, *********, who would follow up. No response.3/5: Called the leasing office again and spoke with *******, who stated she would leave my contact information with *********. Again, no response.3/7: Called Glick *** Resident Relations and left a voicemail. No one returned my call.3/10: Called Resident Relations again and spoke to Jasmine. She assured me she would reach out to management and get back to me. I never received a follow-up.3/11: Called Gene B. Glick corporate again and spoke with a representative (likely Jasmine). When I asked for the contact information of the individual responsible for overseeing Resident Relations, my request was denied, preventing me from escalating the issue myself.Due to the severe and ongoing nature of this health and habitability issue, I am formally requesting to be relocated to a unit in a different building within the community, with all relocation costs covered by Gene B. Glick Company.I also request a formal response from corporate management with a clear resolution plan. If this issue is not addressed immediately, I will be forced to escalate my complaint through legal and tenant advocacy channels.

  Business Response

  Date: 03/17/2025

  Good afternoon,
  
  Pest control service was first requested in August 2024. Her apartment was treated on August 9th and the technician noted there was no activity and follow up was not needed. When the technician notes that no follow up is needed, we do not schedule them for further treatments unless the resident requests service.
  Her apartment was treated per her requests on October 25, 2024 and December 20, 2024. Again, the notes indicated no activity and no follow needed on both dates.
  She requested service and was treated recently on March 7, 2025. The technician noted light activity and to follow up the next week, March 14th. On March 14th, a representative of the apartment community accompanied the technician to her apartment. No activity was seen; however, we did also treat the apartments surrounding hers (next to and above; no one lives below her). None of the other apartments were infested. We are currently conducting Preventive Maintenance through the community and completed her building recently. Part of the inspection includes notating any apartments that have unreported pest control issues, and there were none. Nonetheless, we have scheduled the entire building to be treated this coming Friday, March 21, 2025.

  Our Property Manager was unavailable for most of last week. We are reviewing her request to transfer apartments and will be in touch soon.

  Customer Answer

  Date: 03/18/2025

  Thank you for following up. The Gene B. Glick Company has not adequately addressed my concerns for the following reasons:
  Their pest control records contradict my experience. While they claim their technicians have found no activity in multiple visits, I continue to experience severe ***** infestations. I have personally documented ongoing issues, including photos and videos, which directly contradict their claims.
  
  Their approach is reactive, not proactive. The company has only responded when Ive requested treatments, and even then, they insist the problem does not exist rather than implementing a long-term solution. If their inspections were accurate, I would not be dealing with persistent infestations.
  Their documentation of pest control visits is inaccurate. While ***** of ******* claims I have only received pest control treatments on three occasions (August 9, October 25, and December 20, 2024, plus March 7, 2025), I know for a fact that I have received treatment more than twice in the last five months. While I do not have direct documentation of this, I can confirm that their records do not accurately reflect the number of times pest control has visited my apartment.
  
  They ignored my concerns for months. I have escalated this issue multiple times, including through government and legal entities, yet neither the leasing office nor Gene B. Glick have reached out to me directly at any point. In fact, this response to the BBB is the first time I am seeing any acknowledgment from them. Despite my repeated attempts to communicate, they have failed to contact me personally to address the issue.
  They continue to take my rent money without resolving the issue. I have been paying full rent despite living in unacceptable conditions. Their offer to transfer me to another apartment has yet to materialize, and in the meantime, I remain in an unlivable situation.
  
  To answer your direct questions:
  Has the company addressed the issue of the dispute?
  No. They continue to deny the severity of the infestation and have not provided a permanent resolution.
  
  If not, why?
  Because they are minimizing the issue instead of properly addressing it. Their pest control visits are surface-level and ineffective, and they have not taken responsibility for the conditions I am enduring.
  
  Has the company met the agreement they outlined in their response?
  No. While they claim to be reviewing my request for a transfer, they have yet to take meaningful action. Meanwhile, I am still paying for an apartment that is unfit for living.
  
  I would appreciate the BBBs continued assistance in holding the Gene B. Glick Company accountable. At this point, I expect either a permanent resolution to the infestation, an immediate transfer, and/or financial compensation for the uninhabitable conditions I have endured.

  
  Thank you for your time and advocacy.

  Customer Answer

  Date: 03/18/2025

  I also want to highlight a key flaw in Gene B. Glicks claim that their technician did not see activity during pest control visits. Roaches are nocturnal pests, meaning they are most active at night and tend to hide during the day. Just because the technician did not observe visible activity during a daytime visit does not mean the infestation does not exist.

  
  In fact, the presence of roaches during the day is often a sign of a severe infestation, as overcrowding forces them out of their typical hiding places. I have personally witnessed roaches in my apartment both outside of normal inspection hours and during daylight. I have documented evidence of their presence, which directly contradicts the companys claims that there is no activity.

  
  This further proves that their inspections have been inadequate and ineffective, and their refusal to acknowledge the severity of the issue is both misleading and unacceptable. I continue to pay rent for an apartment that is not properly maintained, and I urge Gene B. Glick to take meaningful action rather than dismissing my valid concerns.

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Thank you for following up. The Gene B. Glick Company has not adequately addressed my concerns for the following reasons:
  Their pest control records contradict my experience. While they claim their technicians have found no activity in multiple visits, I continue to experience severe ***** infestations. I have personally documented ongoing issues, including photos and videos, which directly contradict their claims.
  
  Their approach is reactive, not proactive. The company has only responded when Ive requested treatments, and even then, they insist the problem does not exist rather than implementing a long-term solution. If their inspections were accurate, I would not be dealing with persistent infestations.
  Their documentation of pest control visits is inaccurate. While ***** of ******* claims I have only received pest control treatments on three occasions (August 9, October 25, and December 20, 2024, plus March 7, 2025), I know for a fact that I have received treatment more than twice in the last five months. While I do not have direct documentation of this, I can confirm that their records do not accurately reflect the number of times pest control has visited my apartment.
  
  They ignored my concerns for months. I have escalated this issue multiple times, including through government and legal entities, yet neither the leasing office nor Gene B. Glick have reached out to me directly at any point. In fact, this response to the BBB is the first time I am seeing any acknowledgment from them. Despite my repeated attempts to communicate, they have failed to contact me personally to address the issue.
  They continue to take my rent money without resolving the issue. I have been paying full rent despite living in unacceptable conditions. Their offer to transfer me to another apartment has yet to materialize, and in the meantime, I remain in an unlivable situation.
  
  To answer your direct questions:
  Has the company addressed the issue of the dispute?
  No. They continue to deny the severity of the infestation and have not provided a permanent resolution.
  
  If not, why?
  Because they are minimizing the issue instead of properly addressing it. Their pest control visits are surface-level and ineffective, and they have not taken responsibility for the conditions I am enduring.
  
  Has the company met the agreement they outlined in their response?
  No. While they claim to be reviewing my request for a transfer, they have yet to take meaningful action. Meanwhile, I am still paying for an apartment that is unfit for living.
  
  I would appreciate the BBBs continued assistance in holding the Gene B. Glick Company accountable. At this point, I expect either a permanent resolution to the infestation, an immediate transfer, and/or financial compensation for the uninhabitable conditions I have endured.

  
  

  
  

  
  

  I also want to highlight a key flaw in Gene B. Glicks claim that their technician did not see activity during pest control visits. Roaches are nocturnal pests, meaning they are most active at night and tend to hide during the day. Just because the technician did not observe visible activity during a daytime visit does not mean the infestation does not exist.

  
  In fact, the presence of roaches during the day is often a sign of a severe infestation, as overcrowding forces them out of their typical hiding places. I have personally witnessed roaches in my apartment both outside of normal inspection hours and during daylight. I have documented evidence of their presence, which directly contradicts the companys claims that there is no activity.

  
  This further proves that their inspections have been inadequate and ineffective, and their refusal to acknowledge the severity of the issue is both misleading and unacceptable. I continue to pay rent for an apartment that is not properly maintained, and I urge Gene B. Glick to take meaningful action rather than dismissing my valid concerns.

  
  

  
  

  
  
  Regards,
  
  ******** *****

  
  

  Business Response

  Date: 03/21/2025

  Hello. I called Delauren on Thursday, March 20th and we spoke briefly. I apologized that I had not contacted her sooner as I did not know she was trying to reach me. I let her know that on March 14th we treated her apartment and the ones next to and above her. I mentioned we were treating the entire building the following day (which would be today, March 21st). When she asked about the transfer, I let her know I did not yet have an answer and hoped to by the next day. We also emailed and we both recapped the conversation to make sure we were on the same page. I let her know I would reach out as soon as I have more information about the transfer, as our property manager was unavailable last week and a good part of this week and that we may need to discuss with her supervisor. I wanted to update the ticket with this information even though we don't have an answer for her yet.

  Business Response

  Date: 03/24/2025

  Hello. I called Delauren on Thursday, March 20th and we spoke briefly. I apologized that I had not contacted her sooner as I did not know she was trying to reach me. I let her know that on March 14th we treated her apartment and the ones next to and above her. I mentioned we were treating the entire building the following day (which would be today, March 21st). When she asked about the transfer, I let her know I did not yet have an answer and hoped to by the next day. We also emailed and we both recapped the conversation to make sure we were on the same page. I let her know I would reach out as soon as I have more information about the transfer, as our property manager was unavailable last week and a good part of this week and that we may need to discuss with her supervisor. I wanted to update the ticket with this information even though we don't have an answer for her yet.

  Customer Answer

  Date: 03/26/2025

  Thank you for the update. I appreciate the steps being taken thus far; however, I am still waiting for an official response regarding my transfer request and confirmation that Gene B. Glick will cover all associated moving costs.

  
  I look forward to receiving an answer as soon as possible, as this matter is time-sensitive and has been ongoing for months.

  
  Best regards,
  DeLauren

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon. This has been an ongoing mess here and I had less trouble when I lived a carriage house ******* complaints are related to this apartment. I have sinks and tub that drain too slow or not at all. A bathroom sink that acts like it could fall off the wall since one of the maintenance men fixed a leak. I have complained about water from sewage lines and other people's sinks and garbage disposal. Water came spraying from a "condensation" line in the hot water heater closet. It looked and smelled like the same soapy nasty water coming up in the kitchen sink. They did extract the water. However, I now have asthma acting up again.(Mold) plus one wall is still wet where there has been a leak coming from upstairs that is hard to describe but visible.I have begged for over a year for them to fix my kitchen sink that bubbles up with food water and Lord knows what. The sinks completely overflowed. It was all over. Even flowing with nasty pieces of food grease onto the carpeted dining area and table. Hope my electrical equipment still works. Had it been fixed it never would have happened. Maintenance cleaned nothing. I am disabled. Thank God for my aide. They claim it was extracted, sanitized and cleaned. It wasn't done properly. There are still peices of food ****** desired outcome: The flooring under my carpet and kitchen and bathroom is plywood. I need the plywood and all the top flooring replaced with the same wooden flooring in the halls in front of the service coordinators office on the second floor. I have no where to go so I will need lodging and food in a clean handicap accessible hotel until the job is completed. If it takes to long.They will also have to move my belongings around as they work without damaging anything as I cannot and my aide is not allowed to under her jobs contract.Thank you Sincerely **** ********* Ps I honestly don't know how to send you those pictures.

  Business Response

  Date: 09/25/2024

  The resident had a drain issue and reported it. Maintenance was there within 24 hours and got a plumber out to clear the drain. The pipes on this property are old and there are a lot of problems with residents putting grease and other items down the drains. Despite efforts to educate our residents on what not to put down the drains, we continue to have problems. Almost every drain clog is due to something in the drain that should not have been put down a drain.

  
  A second leak developed, and it was not reported to the office, which is required by our lease. Instead, she chose to contact the Board of Health and the Better Business Bureau, which caused a delay in our ability to address the issue. When the *************** notified us of the new leak, it was the first we heard of it. Of course, we immediately addressed that leak.
  Her carpet was cleaned, fans were installed to dry it, the mildew was cleaned off the surfaces, the wall was repaired where it was cut to get to the pipes.

  
  Every work order she has reported in 2024 was addressed within 24 hours, which is an extremely reasonable amount of time and yet, she has been disrespectful to our staff, screaming and cussing at them, which is also a lease violation.

  
  We realize that she wants new flooring. We are a Section 8 community with an extremely limited budget. We cant afford to install new flooring for every resident who wants it. It has been explained to her that there is a process for people who need accommodations due to medical conditions and she is welcome to request it.

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Here is my rebuttal:

  I will first address my "disrepect."  When you read and understand what really happened I think you will understand why I got loud and said a few cuss words.  My intent was not to cuss someone out.  I cussed out of anger and frustration at being called a liar in my own home. (***)  Being screamed over (*****) And a smart **** comment (***) about my inability to prove what was my initial complaints.

  I have made complaint upon complaint about issues with the kitchen sink and garbage disposal backing up into my sink.  I have OCD and it has been driving me crazy.  They would come out and my sink was never snaked.  I was told nothing would be done until it overflowed(violation of lease on Glick) Since it could have been prevented.   You may contact a neighbor of mine who has been here multiple times when it would partly back up and when I would call.  Or even email or call emergency.
  

  The 9/18day this happened yes they did finally snake it.  However, a huge mess was left for me to clean up.  Grease food nasty water overflowed everywhere.  And in my mind that all attatches to sewage eventually. My aide saved my belongings on that day.   And cleaned the mess because I am disabled.  This is NOT her job.  When maintenance realized the clog was to far *** as Glick agent did send a plumber out.  He left a second large mess ****** cleaned again.  Someone that day caused small holes tears and rips in my linoleum.  Later that day she sent out some one to **** up the water on the floor and Maintenance was supposed to bring out fans. He did a horrible job the floor was still sopping wet even the next day when fans were brought.  *** said he never told her he was done.  *** could be being truthful about that just as I am being truthful about him failing to **** up the water.  I had let the office know that day or the next he hadn't done his job.  

  On the 19th is when I contacted you and the board of health I did so because I had all I could handle.  I was still waiting and am still waiting for the emergency pull cords to work at least on the first and second floor that I reported 8/27.  They are claiming they were fixed but only on the 3rd floor.  And reported reminded etc.  1sr and 2nd still aren't working now.
  

  On June 21st we reported( which is where part of the mold is) aleak coming from hot water heater. Zit got on me anwas spraying every where with soapy nasty water from what is the craziest condensation pipe setup I have ever seen.  They sucked up some of that water and fanned it but still waiting for it to be cleaned.  The plywood wood floor and flooring have to be replaced.   (Section 8 properties don't lose money because the government pays a great deal to cover what residents don't)  If glick can't afford to make repairs and do preventative maintenance then maybe they should NOT be in this business.  Anyway, 

  *** told me how to get  floors fixed My doctor provided the paperwork I hope and then I have to wait for corporate approval.  This and the molffrom6/27 in hot water heater is making me sick.

  On the 19th I also showed board of health where the sink appears to be coming off the wall after maintenance(*****) came to unplug a small hair clog in bathroom sink and to look at sink coming loose from wall.  He told me tub was fine It's not but whatever he caused a leak in my pipe.  Had to call and physically ask for that twice.

  Back the 19th.  As I was showing **** from the board of health the things that were wrong she and I saw my kitchen start to flood it was going into dining area as well.  **** myself and ****** looked at the pipes...it  wasn't coming from under the sink.  There was no violation on my part.  In fact, I turned off my waterline to minimize Glick damage and mine.
  

  *** did have contractors come on the 30th to fix that leak.  I did not violate my lease in any way.  **** from board of health went to the office which I  knew.  And pardon me but I had to use the toilet before I could report a brand new leak.  

  She did get plumbers here to fix the leak on the 20th.  I am getting sicker from mold and I am high risk for fall furniture and belongings are messed up.  The 23 dry wall was done but not painted.  He said it should be a couple of days. I reminded *** but shis is apparently having issues with contractors right now.  I am sure it has nothing to do with ** contacting you or board  of health.  I reminded office staff on 10/01 to please at least get this dry wall painted.  
  

  So I have done NOTHING to violate my lease unless is for getting loud and saying some cuss words.

  The leak was fixed so far no more back ups.  
  

  But no nothing has been done or completed.  

  It's interesting that she claims all requests for 2024 have been done in 24 hours.  It's not true but what about requests prior to this year?
  

  I want to know who she has educated and how.  I have only ever seen one thing and it was about things being flushed down the toilets.  I have begged them to print out for each person what can and cannot go down the pipes.  We used to get them about every 3 months at *******************
  

  Please let Glick know from today forward I need a duplicate paper that *** or certain and I will sign when a job is properly completed i.e. painting the drywall.
  

  Thank you
  

  
  Regards,
  
  **** *********

  
  

  Business Response

  Date: 10/09/2024

  I am writing in response to the complaint filed by **** ********* regarding the repair services provided.

  
  We take all resident complaints seriously and strive to resolve issues promptly and satisfactorily. After reviewing the details of the complaint, we have provided the following information:
  Investigation: We conducted a thorough investigation into the matter, including reviewing service records and speaking with the staff and contractors involved. The resident reported a backed-up kitchen sink on 9/18/2024, Maintenance attempted to unclog the sink without success . Maintenance scheduled a contractor to relieve the kitchen sink clog, clog was cleared . Property Manager sent a water extraction company and a cleaner to clean up food from back up. ************************************ refused the cleaning company's services, water extraction was completed.  Resident **** ********* called 9/19/2024 to say the water extractors didn't complete to her satisfaction. The Property Manager reached out to the ************************* they suggested leaving a carpet fan for a few hours and then they would return for cleaning and sanitization the next day 9/20/2024.  The ***************** visited the office 9/19/2024 and stated the apartment had large amounts of water that the resident **** ********* reported to them. The Property Manager sent Maintenance over to inspect. There was a new area with a new leak. This leak was caused from the contractor clearing the drain line, the contractor had caused a crack in the pipe in the wall. The Resident **** ********* failed to report this new leak to the office as required in her lease agreement. Once discovered by the Property team, water to the sink was shut off and repairs were scheduled with a contractor for the morning of the 9/20/2024. Water extraction was called back out and the area was extracted the same day 9/19/2024. The resident **** ********* then called the emergency Maintenance stating she was without water in the entire unit prior to staff leaving on 9/19/2024, Maintenance and Property Manager went over and discovered the resident had shut the water off to the entire unit when this was not warranted. Maintenance turned water back on to unit. 
  
  
  Resolution: Property Manager and Maintenance Supervisor have worked with resident on all concerns and scheduled all needed repairs and services required. All repairs have been completed in the apartment with the exception of the bathroom sink wall repairs which are scheduled for today, 10/9/2024. 
  
  
  Follow-Up: When all repairs are complete, the Property Manager will follow up with Resident to ensure all repairs and concerns are addressed and resolved to her satisfaction. 
  We are committed to providing high-quality service and regret any inconvenience caused to **** *********. We appreciate the opportunity to rectify this situation and provide excellent customer service.
  Please let us know if there are any further steps we need to take or additional information required.

  Customer Answer

  Date: 10/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  **** *********
  

  Customer Answer

  Date: 10/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  First before I address the interesting spin *** continues to put on things.

  My major issues remain unaddressed at this point.  

  First, I need hard wood floor put in and possibly some new wood.  The initial problem was approximately August 21st.  That is when my carpet began molding.  That is also when the heater closet started molding.   I put in a 504 request to replace the carpet with hardwood floor around 9/23.  It has never taken this long to get a response because the mold is messing with my asthma and may also be causing brain fog, memory issues etc that I had discussed with my doctor in the early part of September.   Now I need to also let you know that *** was told a 504 had to be wrong because moldy carpet has nothing to do with my disability.  She has not been letting us know that she finally sent in a verification request for new floor request to my doctor and continues to not communicate with us verbally or through email.

  Second, a ******************************************************************************  Instead of wording it that way *** told my doctor I needed a lock and lever.  This satisfied only the fire ********.  I didn't now exactly what to request.  I know know and am ready willing and able to do a second 504 form.  *** knows I need a new electrified lock to comply with our *** needs and not be an egress issue.  *** has ignored emails requesting a time to redo the 504 form(s).  Today we sent her a photo of what we need.  She knows what we need but refuses to do it or to allow us to look at(God forbid we ask to take a photo for our records) of exactly what she is sending.  We only find out from our doctor what she is sending to them.  ****************** is getting as angry and frustrated as I am.

  She did finally get us the fobs we were approved for

  Until these issues are taken care of we absolutely are not going to feel the issue and complaint are resolved.  And under this statement I will also take issue with *** telling me not to call Glick corporate because it slows things down.  Who do I call when a lot of what is coming from *** is misleading,  ignoring our questions completely and sometimes downright ficticious.  How do I find out if corporate has received the correct 504 requests and why is it taking so long.  Glick had always been good about approving 504 requests when we lived at ************************

  My bathroom sink is fixed in bathroom.  I have a fob for the building entries.

  Now I will address this intriguing response from ***.

  First, I never sent the woman with the vaccuum away.  She left because the guy who supposedly "cleaned"  up the water in September hadn't done it correctly.  The floor was sopping.  A fan was put on a sopping floor. 

  The leak she keeps referring to that I did not report **** from the board of health saw that leak start at the same time I did and I turned off the water.  **** went to the office and pardon me but I had to use the toilet before I could call the office.  I was coming out if the bathroom as *** came running into my apartment.  So Miss ******** *****-****** needs to quit trying to say I was in any way negligent.  Truly, at this point she owes me an apology and a thank you for turning the water off causing more damage.  Not just my apartment but the laundry room and maintenance has a storage room next door to me.

  I am supposed to be hearing soon from someone further up the corporate food chain soon to get these issues resolved.  

  The emergency pull cords are running again.

   

  Thank you,

   **** Churchill 

  
  
  Regards,
  
  **** *********

  
  

  Business Response

  Date: 10/28/2024

  The Regional Manager will be meeting with her to resolve the issues.

  Customer Answer

  Date: 10/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  **** *********
  

  Business Response

  Date: 10/29/2024

  The resident has filed a 504-reasonable accommodation request for hard flooring in replacement of carpeting. The need must be verified by a medical professional and cleared through a 504 committee. Once all the steps have been taken, she will receive our response. 

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  My doctors office has already gone above and beyond you have had every wrong and right paperwork filled out by my doctors office.  It has now been close to 36 days.  The company needs to quit playing with me and begin my flooring by 11/4/24.    I am so over you people.  We have jumped through every hoop Ms. ************ has put in front of us.  I have told both Jasmine and *** I keep my mouth shut about almost everything.  Get my stuff taken care of including my automated door.  I am done.  You are out of time.

  I have lost one home health aide because **** asthma got worse and another gets headaches from my carpet.
  Regards,
  
  **** *********

  
  

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our apartment needs a new sliding door and Gene B Glick company has done nothing to replace it. It cannot not be fixed. It does not lock, it does not close all the way rendering our AC obsolete, and it is barely hanging on the track. We have sent our 3rd request for this door to be replaced and we were told it would've been done by the 2nd week in August. It is a safety issue that they will not address.

  Business Response

  Date: 08/27/2024

  The resident called in the service order to have their patio door fixed on June 17. Maintenance adjusted the doors. Resident called in again on July 29 and were told that patio doors have been ordered and they were on the list to receive a new one. On August 14 resident called again about the patio door. They were told again that they were on the list for a new door as soon as they are received from the manufacturer. The resident called in again on August 26 and were, once again, told that they were on the list for a new patio door as soon as they are received from the manufacturer. This is a supply chain issue. In 2023 it took us 6 months to get the patio doors in that we ordered. This year we are still experiencing delays. Our patio door installer is giving us weekly updates on the progress of the doors but they have still not shipped. We are frustrated also that we are unable to provide the service to our residents that we expect from ourselves. 

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear B.B.B. I've not checked off that THIS is a HEALTH ISSUE do to my not YET having myself evaluated by a health care provider. Though if THIS continues and it appears that it will due to past experiences with *************************** property manager of ************************* and GLICK CORPORATE OFFICE NOT seeing if he follows through. We were recently harassed by *************************** to STOP OVER WATERING OUR HANGING ****************** TREES and feel this is due to us complaining about being billed for insurance and the SMELL OF *************** LIKE CHEMICALS coming up from beneath my bathroom from APT A! I can hear *************** son and his girlfriend in bathroom downstairs talking n coughing and running the water in the shower or tub to disapate the smoke from being to much before going into vent! I even was threatened by her son twice!! I've not had that problem a third time thank God but ONCE in entry w/ his girlfriend and other when out on deck watering plants in the morning. Which reminds me that I must ask you like my attorney and ******** you really believe that once in the morning using a watering can on your plants and trees one on each! , Is considered OVERWATERING?? Most say NO!! YET, we made accommodations to make certain that NO water gets in to *************** screen or creates mold! As ********* son PROCLAIMED in a resident complaint form after threatening me a second time! ******* were served that day! YET, when I filled out mine he grabbed it from me and walked away! I said, I would like my copy. He then came back w/ it and I left. Later *** noticed that *************************** DIDN'T SIGN MY ORIGINAL COMPLAINT NOR DID MY COPY REFLECT THAT! This shows his constant prejudice against me and *** because of complaints. I had to literally get him to send a signed one through email by means of telling him my attorney would call his ***************** Then I received it. And my dear B.B.B. if in fact we aren't being harassed, then ask yourselves why if the office had a form to OPT OUT of their insurance, then they would have had us sign that form when we moved in!?? RIGHT!? We just THIS MONTH had it signed due to once again having to get a THIRD PARTY involved if *************************** didn't do his **** job! Harassment against a Decorated USAF Special Ops Master SGT -DISABLED! AN I MYSELF DISABLED I SUFFER FROM A PARTIAL COLLAPSE RIGHT ************ DAMAGE AS WELL AS ANXIETY AND PTSD! GLICK CORPORATE OFFICE should due MORE than have their heads stuck in the Sand! *** has BOTH lungs damaged from Gulf war. We placed complaint about the smoking and the threats I received from her son. Threats stopped, SMOKING continues and *************************** allows them to continue. WHY, even bother submitting another complaint if he's going to do the same thing again NOTHING!

  Customer Answer

  Date: 08/24/2023

  *************** son went right back to calling me a m***** ****** for taking pictures of him breaking rules and driving on back lawn with two vehicles bringing belongings into *************** Apartment right underneath my balcony and yes!,SMOKING! Him and his friends! I told you that they don't comply and I tried to send to *************************** to get him to STOP. This is why I need you to have Glick ************ address ************************ It NEVER ends! Thank you *******!Sincerely, ***********************;
  

  Business Response

  Date: 08/24/2023

  Thank you for the feedback regarding *******************  The property manager addressed the truck driving on the grass with the downstairs neighbor.  The resident was moving items from a storage closet but were made aware that driving behind buildings or in the grass isn't allowed.  Residents are allowed to smoke cigarettes inside and outside their apartment home.  However, if illegal drug usage is suspected, a resident may contact the office during business hours, so we may check the hallway to detect the smell and source.  If after hours or anytime suspected drug activity is suspected, a call should be placed t to ********************************* so they may respond.  
  
  Thank you!

  Business Response

  Date: 08/28/2023

  Management at ************** takes all complaints made by residents seriously.   In this situation, the residents in Apartment B were watering plants to a degree water was falling below to Apt As patio and soaking the outdoor carpeting resulting in some mold.   The resident in Apt A had a video showing the water penetrating the carpet and had photos of the damage.   ****************** was asked to be mindful of watering and to avoid excess water falling to the patio below for this reason.    In July, there was an error made to Mr. ******* account of a charge for liability insurance in the amount of $14.50 by our provider.  The charge was credited to Mr. ******* account and the insurance provider notified of the error.   ****************** was notified in July of the credit and that future charges should not occur.  The charge did not occur in August.   If an unknown odor is found, ****************** should contact the property manager to have a source of the smell determined.  If the occurrence is during business hours, our team will respond.  If the odor is noticed after hours and is believed to be an illegal substance, the ************************************* should be contacted immediately.   ****************** did bring a written complaint to the office.  After he handed it to the property manager, he promptly asked for a copy which the property manager was happy to make and give to him.  He thanked him and left the office.  He then contacted the office later requesting the Property Manager sign it which he did and emailed it to him.

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ************************* am contacting you to go between us myself and my room mate and caregiver *** whom lease under Glick ************ We were told by Glicks' secretary to fill out a form to complain about a tenant that had threatened me, *************************. I will attach incident report from police. This form NEVER arrived since 7/11/23. It was supposed to be brought to our home do to us feeling unsafe here and feeling that the office staff was deceptive and hiding information from Glick ************ We were told that it would be brought that night 7/11/23. Never came and no email form either. This ***** us to believe that we are still going to be evicted as Glick secretary said do to ********** police on individual whom THREATENED MY LIFE! And I only responded with a slur in my mental health condition known as fight or flight! When you suffer severe from anxiety, ptsd, and chronic depression! LAW ENFORCEMENT understood this and ran her plate! We feel that's why they are keeping us in the dark about are eviction saying that if I now fill out the form we won't be evicted yet NEVER has come and we want to fill it out! They're leaving us hanging! This we think is do to LAW ENFORCEMENT and Disability attorneys and possibly their own telling them you are responsible if a tenant threatening another. We just want to move forward fill out complaint form and send it back to GLICK CORPORATE OFFICE! As they promised!! Please, can you help us to do this? NOT right to evict us when we were woken up at 1:40am and her yelling at us - I'm going to get you mother f*****! And flying Drone into my second floor deck in between my hanging plants! Violating my civil rights and against the **** Thank you for your time in this matter. Sincerely, *************************

  Business Response

  Date: 07/19/2023

  Good Morning,

  Our records indicate that a copy of the resident complaint form was emailed to both ************************* and roommate ******************* on Monday, July 17, 2023 at 9:17AM. The same day, roommate ******************* came to the leasing office to fill out complaint letter. Property is now in receipt of ***** and ***'s complaint and an acknowledgement letter reflecting such was emailed to *** and ***** on Monday, July 17, 2023 at 11:43AM. 

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I ************************* would like for the Better Business Bureau and ************************* to know that we, myself and ******************* never received any form until I had YET ANOTHER SERVICE REMOVED from ************************************************ and was that INDY PRO TOW wouldn't come out for us anymore! I emailed *************************** and told him that I still had email from ************************* stating tenants could call after office was closed to have vehicles towed in their space. They , **** Pro Tow wouldn't come out! I emailed ****** and said to get an attorney he'd need one! And I was sending my proof to attorney. Then he had vehicle tagged, he called Indy Pro Tow, and sent email of form to ***! *** filled it out and this was done on paper at office we have COPY! And *** is happy with that for know and I Thank you for all you have done for us! It's nice to know there are some PROFESSIONALS in ************! Sincerely, **************************
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday July 5th, 2023. My children and I came home from vacation to our air broke. It was 80 degrees in our 2 bedroom apartment and it was also 80 degrees outside. Maintenance came over and fixed it. The air went out again Friday July 7, 2023. I did not get home until late Friday evening. I played with my thermostat to see if the air mightve been on the wrong setting. I put in an emergency maintenance request at 6 am and at 945 am maintenance finally came to look at the issue. Maintenance staff informed me that the air conditioner in my unit was completely broken and he would have to order a new one. He explained that it wouldnt be processed to order until Monday July 10, 2023 and that I might receive a new air conditioner unit on Tuesday July 11, 2023. I explained that I am an asthmatic and I that I have children a 5 and 6 year old, that cant live in these conditions either. I was told that it wouldnt be THAT hot this weekend and that I should be ok. I asked if i could get a fan or something. Maintenance brought back t carpet fans. The fans did nothing but blow hot air around all day! I was not asked if I wanted a temporary window air conditioner or to be put up in a hotel or motel for the weekend. My children and I were basically just told It wont be that bad And to deal with it. Ny asthma flares up really bad when its too hot or if Im overheating and Ive had to use my inhaler to regulate my breathing. My home cooked off to about 75 degrees yesterday on July 8th. Last night at 11 pm it was 80 degrees in my home again and my children and I were so uncomfortable we did not sleep much at all. We do not have family or friends to stay with until this issue gets resolved.

  Business Response

  Date: 07/24/2023

  The resident called in a service request for A/C problems on 7/5. On 7/6 maintenance responded and added refrigerant to the A/C unit. (standard procedure) The resident called in again on 7/7 and maintenance responded on 7/8. A new A/C unit had to be ordered. The resident was provided with a portable A/C unit to use until the new A/C was delivered. The unit was received and replaced on 7/13.

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved in the apartment January 25 paid to move in for two weeks which was **** and then the first months rent for February which was ****. Window was leaking cold air really bad never came out to fix it even though I was told they would put a work order in. I had to buy space heaters to stay warm in the winter. Got sick twice with bronchitis probably from how cold it was in my apartment. Than July 5 the apartment next to me flooded. They were evicted and never got the water shut off. The water came to my apartment which then ruined my **** dollar matters. My bedroom smells like mildew and was also told they would come out to clean it. Its been a week and Im living out in my leaving room because of how bad the smells is. Went in to tell them about it and they had no care in the world. ***** which is the apartment property manager is rude and has no respect for her resident. She talks down on you and doesnt not give you any help or guidance. Was told to go through my insurance. Which it wasnt even my fault. Now I have to go through all this trouble to find out how to pay for my bed when they should be responsible. I have paid so much money to stay in these apartments and I am miserable. My bed is ruin Im sleeping on an air mattress in the living room. Why am I paying **** dollars every month on time to be living uncomfortable in my own home. A home that I should fill happy to come home too. I just wont my money back from being so miserable so I can find a new home to live in.

  Business Response

  Date: 08/02/2022

  Upon further review of ************************ account history and work order history I found that since her move in she has submitted three work orders regarding deficiencies in her unit. The first was from a call made to maintenance on 2/24/22 at 1:01pm for a water heater leak, fixed the same day at 2:17pm. The second, also a call to maintenance, was 5/12/22 at 4:19pm for a wasp nest on her patio which was completed 5/13/22 at 8:02am. The last was entered online by the resident through our online resident login portal- the work order was entered 6/27/22 at 7:51pm and completed 6/30/22 at 4:38pm for her toilet running due to needing a new flush valve. Glick residents have the option to submit work orders via phone call or the online portal, ******************** has shown access to and knowledge of use of both methods. However, there are no reports made via the online portal and no work orders called in to report a leaking window.

  
  On 7/5/22 there was an emergency water leak in the vacant unit next to ******************** which she has a shared wall with. The resident called emergency maintenance; they came for repairs same day. Water was shut off to Ms. ********* unit and the one next door for the repairs. On 7/6/22 ******************** met with office staff to discuss the replacement of her mattress that got wet as a result of the leak. At this time, it was noted that the resident has an insurance policy that covers up $10,000 of personal property,as well as $100,000 in liability. ******************** has paid the $14.50 premium since the time of move in and had an active policy at the time of the leak. The insurance policy comes with the understanding that it will be utilized for property damage (up to $10,000) in the event of any damage to said personal property during a residents tenancy- including being damaged as a result of an emergency leak. For these reasons, the property manager would not take responsibility for costs of replacing personal property and therefore will not pay for or reimburse the resident for personal property damage.

  
  During this meeting with management (one day after the emergency leak, on 7/6/22) it was mentioned by the resident, for the first time, that the bedroom window did not fit tightly in the unit and needed to be replaced. Management asked the resident why she had not mentioned this in 6 months of tenancy and the resident stated that she would like to just move out due to the many inconveniences during her tenancy so far.
  For the inconveniences experienced on property, Ms. ********* wish to terminate her lease agreement was granted by management immediately- penalty free. On her notice of intent to vacate she was allowed to pick a day to move out, she chose to be out of the unit by 08/01/22.Usual buyout cost of a resident voluntarily terminating a lease agreement after 6 months of a 15-month agreement would be $2,104, this entire amount was waived.Ms. ********* lease agreement was terminated penalty free for $0 charge. The unit refurbishment fee of $163 was also waived to ensure that she had no charges at move out.

  
  Leak restoration and carpet/cleaning replacement are jobs completed by contractors, and we are therefore at the mercy of their scheduling. The leak next door happened on 7/5/22, as of 7/14/22 when this complaint was submitted, we had not received quotes from contractors or completed scheduling for those processes in Ms. ********* unit or the one where the leak happened next door. Typically, since the resident was planning to move within the upcoming weeks, before the end of the month, contractors would wait until the unit is empty instead of trying to work around the space where a tenant is packing and preparing to vacate during the process of a move-out.
  The request for reimbursement of rent charges since move in will not be granted. All reported maintenance concerns were handled in a timely manner. If reported, the window replacement would have been handled with the same level of urgency as each of the other concerns.
  

  I have attached a copy of Ms. ********* e-signed renters insurance consent form. On the form the resident initialed the incorrect space stating that an outside insurance policy was purchased and would be confirmed by the resident providing proof of policy to management it was not. This is why a corrective arrow line was drawn up to the first selection which states that the resident does not have an active outside policy and therefore would be charged $14.50 monthly from the time of move in for an ****************** policy. Ive added a copy of the residents ledger since move-in to confirm the policy has been active since move in and show each months coverage dates that she paid.

  
  The ledger also gives an itemized list of Ms.********* charges at move in including her application fees, pet fees, pet deposit,unit hold fee ($100, which was credited back to her and utilized toward the balance), rent pro-rate, and security deposit. Ive created and attached an outline and description to account for all of the charges. There were no errors.

• Initial Complaint

  Date:06/24/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had moved out of my old apartment complex at The ********************* and have not received my deposit within the 45 day legal requirement, nor have I received the deposit at all. I have been in contact with the property Manager, ***********************, who continues to ignore my emails and correspondence. I have an email from her "confirming" my check was arriving from IN, however, nothing has yet to arrive.

  Business Response

  Date: 07/06/2022

  Good Afternoon, 

  The check refund for $93.69 was sent from the corporate office on 06/29/22 to the forwarding address the resident provided. Accounting is showing that the check has not yet been cashed.

  Just for accurate record keeping - I feel it is important to note that all BBB notices up until this one were delivered to a person who is no longer in this department. It has been marked as the second notice, but this was the first notice I have ever received on this resident's behalf. 

  Customer Answer

  Date: 07/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The check for $93.69 was received, but there was no payment made for being legally late. If the resident has to pay a fee for being late on rent, the business should pay the same fee for returning the deposit late. Legally they were supposed to return the deposit by June 17, 2022 which marks the 45 day ****. Business has admitted to sending the check on the 29th. Please send a second expedited check, to **** payment for the late fee as seen in the lease.
  
  Regards,
  
  Young ***************
  

  Business Response

  Date: 07/07/2022

  Management has decided to ***** the settlement for $55. 

  Customer Answer

  Date: 07/13/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  If the settlement check is not received by 07/22/2022, another BBB case will be filed against business. 

  Regards,

  Young ***************