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Find a Location

Anthem, Inc. has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAnthem, Inc.

    Insurance Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 27 Customer Reviews

    Customer Complaints

    322 complaints closed in last 3 years

    137 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Anthem, Inc. has 25 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      220 Virginia Avenue, Indianapolis, IN 46206-3709
      BBB File Opened:
      5/22/2008
      Years in Business:
      80
      Business Started:
      1/1/1944
      Business Incorporated:
      7/17/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Anthem Blue Cross & Blue Shield
      • Wellpoint, Inc.
      • AdminiStar Federal, Inc.
      • Anthem Blue Cross Blue Shield
      Business Management
      • Ms. Kathy Harrer
      • Ms. Marjorie Maginn, Vice President
      Contact Information

      Principal

      • Ms. Kathy Harrer
      • Ms. Marjorie Maginn, Vice President
      Additional Contact Information

      Fax Numbers

      • (317) 488-6305
        Other Fax

      Phone Numbers

      Customer Complaints

      322 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/23/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My son was covered by Acentra Health and had a prior authorization that was Administratively Approved on ******** ***************** Services) before being moved, at no request of parents, to Anthem ******************************* Services that were being provided by Acentra are now being denied by Anthem although my son still has same conditions that he was previously approved for and the approval ran through 8/30/24. I have been arguing and trying to get services reinstated since June 26th, 2024 since he's approved through August 30th, 2024. I have filed a grievance and an appeal which were both ignored/denied. I have been seeking legal council and asked for mediation with no resolve.
      Read More

      Customer Reviews

      27 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Victoria D

      1 star

      07/15/2024

      Deserves NO Stars! This is in regards to Anthem Blue Cross of IN and the way they treat their providers horribly! I spoke with an overseas agent (Ref# I-********) just to verify coverage. The agent couldn't carry on a conservation using the wrong words to explain things & then misquoted me benefits. I held for an hour for a supervisor AND still wasn't given one. I asked for an on-shore agent & was refused a transfer. Stay Away from this company if you're a provider in *******!!

      Local BBB

      BBB Serving Central Indiana

      BBB Reports On

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