27 Customer Reviews
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Review from Victoria D
1 star07/15/2024
Deserves NO Stars! This is in regards to Anthem Blue Cross of IN and the way they treat their providers horribly! I spoke with an overseas agent (Ref# I-********) just to verify coverage. The agent couldn't carry on a conservation using the wrong words to explain things & then misquoted me benefits. I held for an hour for a supervisor AND still wasn't given one. I asked for an on-shore agent & was refused a transfer. Stay Away from this company if you're a provider in *******!!Review from Savannah T
1 star07/03/2024
I am home my civil rights violated by their transportation company. They will not accommodate my need for ramp to walk up into SUV with my ******. I am unable to climb in. I have reported this numerous times with grievances but ****** won't make them comply so they are violating my civil rights too.Review from Recrat D
1 star06/13/2024
These scum suckers think they can pull the wool over my shoulders, I signed up with this place around 8 months ago, the agent that sent me to a Dr that accepted anthem for two visits refused to pay one red cent, now I'm stuck with a bill that I can't pay, so I don't recommend these scam artists to anyone, I'll take my happy (_!_) somewhere else that doesn't pull this BS, I was eligible because I'm totally disabled and can't work anymore, so anthem can go to the caverns down below ?? they can take this establishment and shove it up their (_!_)Review from As K
1 star05/06/2024
If I could give no stars - I would. Sent us a reimbursement check during a time when they WEREN'T contracted with our doctor - they were OUT 0F NETWORK because they REFUSED to come to an agreement with the local doctors and hospitals regarding what they would cover (clearly, greedily trying to keep as much money for themselves and s**** patients and doctors alike). We cashed the check as my husband HAD been seen during this time. They then finally come to an agreement with the local doctors and facilities, so now we're back IN NETWORK. So what do they do? They send threatening letters demanding we pay the reimbursement back claiming the provider filed wrong saying they were out of network... THEY WERE OUT OF NETWORK AT THE ******* My husband has a surgery in a week and they know that - they said they wouldn't pay out on any claims until it was paid, so even though I'm paying my monthly dues from my paycheck like normal, they're going to deny all my medical services (twice cancer survivor here as well) for $132.41. Since we're paying the deductible for the surgery ($500) on top of other bills, we're already strapped for cash, and now I have to pay out even more because they essentially couldn't get their stuff together and NOT s**** patients and doctors over. I WISH I could get away from them. If you have an option? Run. Run to any other insurance company. They are literally the worst.Review from Debra H
1 star04/25/2024
Wellpoint is a scam and potentially a patient killer. I got "slammed" over to them and can't get free. I'm in need of a new pacemaker, have progressive lung disease and have had cancer twice. Thanks to wellpoint, I've lost the team of doctors that took years to build. Wellpoint isn't even BBB accredited, but they feel they can manage my healthcare?!!! And on top of that, have one of their phone reps with the ** of a worm and hateful disposition refuse to work with me so I can get REAL HEALTHCARE. Why does our government allow these fly by Night corporations to victimize us?Review from Mark F
1 star04/25/2024
Joke of a company. Given my wife a run around about Her script. Basically refuses and or admitted to the fact that my wife truly does have a script for a Dexcom 7. Months have gone by and She is still fighting/arguing with you guys about filling Her script. She left Humana, which I'm Not going to do,after all this. Bad choice on Her part leave Humana to join this Joke of a company. Sincerely Pissed Off !Review from Matt and Wendy R
1 star04/23/2024
***** and ************** had Anthem for one year in 2023. Our primary doctor told us they would no longer be accepting Anthem Blue Cross health insurance in 2024. ** called Covered ********** to cancel the Anthem Blue Cross insurance in December 31st, 2023 and switch to a new provider starting Jan 1st, 2024.. ** went through the whole process with a sales person names *********************. ** were assured the Anthem Blue Cross was canceled and we would have the new insurance. ** waited for our new insurance cards from the new provider which never came. ** were also told if we received anything from Anthem to just disregard as the new insurance would replace it. When we called Covered ********** to find out about the new insurance they told us that we were no longer enrolled with them at all. ** then had to go directly to a new provider to get insurance as Covered ********** had dropped the ball. ** still received letters from Anthem and came to find out that the sales man at Covered ********** re-signed ** up without our permission to Anthem again. This was not authorized and not wanted as our doctor does not accept Anthem. ** now have a bill from Anthem Blue Cross for over $5000 for unpaid premiums from Jan. till now. ** tried to reach out to Covered ********** but they informed ** that Anthem denied our claim for retroactively cancelling our insurance back to Jan. ** then contacted Anthem Blue Cross directly to resolve the issue and was told by ************** (supervisor) that a resolution would be assured within 24 hours. ** even emailed him and sent a copy of our original cancellation of Anthem insurance dated 12/31/23. ** still have not heard back. Very frustrating. It all feels like a big scam to get our money.
Anthem, Inc. Response
05/03/2024
May 3, 2024 BBB Customer Review ID: :***** CASE DISPOSITION: Informational Our members deserve quality service. The fact that our member was not happy with their experience concerns us. When a member lets us know, they didnt receive quality service,we will:Investigate the concerns.Do everything we can to correct the situation; and Keep track of all service concerns in a database (collection of data or information). This lets us look at ways to improve quality of service when possible.Upon careful review of the Better Business Bureau (BBB) Customer Review, according to information on file with the Plan the members request is currently in review. The Plan anticipates a response and resolution to the members request by May 22, 2024. Best regards,Risk ManagementReview from Jen B
1 star04/12/2024
We pay almost $400 a month through my husbands job and it didnt cover a MRI I had because I was told I had COPD. Now the hospital it suing me and garnishing my wages because i couldnt pay it. I also have to pay a $60 copay for specialty doctors. Rip off. My husband is looking for another job with better insuranceReview from Rachael-Sue H
1 star04/09/2024
I am on ***** star plus ******** and have been since 2012 being disabled and on ssi. The state ******** program says I am covered but for some reason wellpoint which used to be called united healthcare but has changed their name; they say I haven't had coverage since last year! I've been using it all this time and I called to have a dr referral and they said I no longer have it. They won't try to fix it at all and I am currently talking to the state to find another provider.Review from Adam T
1 star03/15/2024
Every year they Deny My Repatha. There internal system doesn't keep track of what medications you take. I go threw a circus to get Dexalant and Repatha approved every year. Doesnt matter that I can end up in the hospital without the Dexilant. This year they didnt fight the dexalant but are Fighting the Repatha tooth and Nail. My ********** and myself have been working to get that approved since January. Im weekly getting on the phone messaging the ********** Talking to the insurance **mpany to help them **nnect the required Dots. My plan is a high ** pay plan so its not like they are **vering the majority of these medications. Last year they had a billing issue I had to work with my ********** to get all of the insurance claims **vered for the first 2 months of the year because they were denying them. I almost wonder if it would be easier just to pay out of pocket. Since Anthem fights paying so much. Worst health insurance **mpany Ive had to deal with. I guess you have to understand its not within there best interest to **ver anything but ****. Most of there reps on the phone on in the online chat cant help you with much. But I think thats be design.
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