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Complaint Details
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Initial Complaint
05/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Have requested a cashout of account 3 months ago, They then sent the wrong paper work, unnecessarily delayed, generally misinformed or not informed. The only explanation I get is my account is being assessed.Business response
05/06/2024
Please see attachedCustomer response
05/08/2024
As of 5-1-24 I received an email from One America stating that the papers requested were in the mail. I received the papers today 5-8-24. The packet included forms for my cash out and a form for another employee of range. I tried to contact Range and One America they are both closed. I will try again in the morning.I am not impressed to say the least!Customer response
05/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]As of 5-1-24 I received an email from One America stating that the papers requested were in the mail. I received the papers today 5-8-24. The packet included forms for my cash out and a form for another employee of range. I tried to contact Range and One America they are both closed. I will try again in the morning.I am not impressed to say the least!
Regards,
***********************Initial Complaint
11/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a 403B with this company that I have been trying to cash out since September. I have completed all paperwork. I have called every 10 days to find out why it has not been sent to my bank. Every employee has offered an apology and an excuse, but I still do not have my money.Business response
11/15/2023
Good afternoon,
American United Life Insurance Company (AUL), a ******************* has received your correspondence dated 11/15/2023 regarding the above referenced Complaint ID number.
While we take this complaint very seriously, due to privacy laws we are unable to provide the Better Business Bureau with details regarding the account. We are currently looking into the matter and will provide a written response directly to ************** within 20 business days.
If I can be of further assistance, please do not hesitate to contact me. Thank you
*********************, AIRC
Corporate Paralegal Senior
Corporate Compliance & Market Conduct
office: **************
One American Square, P.O. Box 368
************, ** *****
Initial Complaint
02/24/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I filed a short term disability claim after being diagnosed with 2 mental illnesses, which have been exacerbated by my interactions with and financial problems caused by a breach of contract and bad faith denial by American United Life Insurance Company/One America. My claim was filed on 11/01/22 and approved on 12/20/22 after many issues with receiving medical records from my psychiatric nurse practitioner (NP) and I received back pay up until 11/29/23..The company had already been provided with clinical notes from a licensed clinical social worker (LCSW) but was delaying approval until they received medical records from the *** One America was aware of these issues. Due to the stressors of my ongoing disability and financial stressors, I feel deeper into depression, one of my mental health diagnoses and I rescheduled my appointment with my LCSW. On 2/22/23, I received an e-mail with a letter stating that my claim had been closed and I was not eligible for benefits past 11/29/23. They referred to a clinical consultant, a registered nurse, to assess my functional ability. In *******, Registered Nurses are not listed as mental health providers and law specifically qualifies who can make a diagnosis and treat a mental illness. Registered Nurses are neither qualified nor authorized to determine the effectiveness of a mental treatment. The clinical consultant for this claim, a Registered Nurse, has no licensing to contradict the treatment plan of a licensed clinical social worker and a nurse practitioner nor do employees of One America's short term disability claim department.Business response
03/01/2023
Dear Ms. **************************
If I can be of further assistance, please do not hesitate to contact me.
Thank you,
La *********************
Compliance Service Specialist,
Corporate Compliance & Market Conduct
Initial Complaint
01/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Had purchased a life insurance policy over 20 years ago from American United Life. Monthly payment of $25 was deducted from checking account. We received a letter dated 10-17-22 stating that the cash value was insufficient to cover cost of insurance. We could either send a check for a minimum payment and authorization to increase monthly draft or if the above was not received by 12-21-22, coverage would lapse. My wife called the company on 10-24-22 for more info. We decided to cancel policy, sent a letter to American United Life Insurance Comp ******************************************************** dated 11-17-22. Saw that $25 deduction was pending for December payment on 12-14-22. My wife called ************ to follow up. Spoke with ******; he would pull the payment. Noted that 11-17-22 letter not on file. My wife sent the letter via e-mail to ***************************** My wife called again on 12-20-22, again spoke with ******, was told that case had been escalated up the line. Refund should be processed. My wife called again on 1-3-23, spoke with Supervisor *****; wouldn't give any info over the phone without ****'s authorization. My wife told her that if this $25 payment wasn't refunded to checking today, we would press charges and pursue legal course. Afraid that a January withdrawal will be made.Business response
01/24/2023
The customer's $25 has been refunded and the policy file updated to no longer withdrawal $25 from his account.Customer response
01/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
*************************
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.