Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lawn Prides technician hit and bent my fence with stand-on spraying machine and broke it and also shifting a large section of the fence. It was all caught on camera. Nobody from the company notified us of the incident. The technician did not even knock on the door to notify us and apologize. When I called them they mentioned theyd send someone to fix it, but no one has called me or come fix it.In addition to this, every time that Lawn Pride comes to treat my lawn they only treat half of the yard thats not fenced, and they dont even attempt to go inside the EASILY Accessible fenced part. This is a BREACH OF CONTRACT. As a Military Officer, I try to exercise patience and resolve issues at the lowest level possible, however this is unacceptable on all levels.

  

  Business Response

  Date: 08/22/2024

  I received information of damages on 8/19 that we have damaged his fence we have manager going out today to look at what need fixed, and we will have any fence that we damaged repaired.  I also have called and left message that we have someone coming out as well and we will be taking care of anything we damaged.  

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello- I am reaching out in regards to my account you have in collections. We were always supposed to be notified by call and give the green light when a service was scheduled to happen. I received an email notification and I called your office to make sure you did not come. The office phone did not work, and I didn't have time or another contact to cancel the service. The lawn was dry and did not need serviced. Now this account is in collections and I would ask that you remove it and lets settle the bill. I do not want collections on my credit report for something I attempted to cancel, and you all went ahead and serviced.

  

  Business Response

  Date: 03/13/2024

  Customer is shown in database as receiving pre-notification emails. We do not offer pre-service approvals, as the pre-service notification is simply a courtesy. It is shown on the account as having pre-service notifications sent to email; we do not provide phone call notifications. The customer states they received this notification and called the office to stop it; I do not have any logs showing these attempts. I do have logs showing successful payment and a call from the customer asking for a map to mark up tree removal and replanting on the property. This was done and the services continued until 6/30/2023 when their final application was made due to unsuccessful payment. They were reminded of the due balance on 7/21/23, 8/02/23, 08/15/23, 09/04/2023, and on 09/06/23, they had surpassed the timeline and went to collections. The customer also signed our Terms and Conditions on 08/02/2021 that stated the following: COST OF SERVICES/BILLING. Except as otherwise set forth herein, billing for each lawn application (and applicable fuel surcharges) will occur after service is rendered with payment due upon receipt of invoice. After January 31, 2020, all new ********* are required to enroll in Lawn Prides Auto-Pay program or prepay for their annual lawn care service plan. The cost of services in a ********* plan *** vary. Current year discounts *** not apply in subsequent years. Any credits or discounts offered by Lawn Pride shall only be applied to future Lawn Pride services and are not redeemable by Customer for cash. AUTO-PAY AGREEMENT. ********* enrollment in the Lawn Pride Auto-Pay option constitutes ********* agreement to the following terms and provisions which shall be deemed a binding part of ********* agreement to receive and pay for services provided by Lawn Pride. Please read these provisions carefully and contact Lawn Pride immediately in the event that you wish to cancel your Auto-Pay Enrollment.                        Customer agrees to pay for all services provided and authorizes Lawn Pride to initiate electronic payment transactions from the credit card account that Customer has provided to **********************. ********* consent applies to all invoices issued by Lawn Pride for all services provided at any time, including invoices for services that automatically renew each year.  All payments will be automatically withdrawn from ********* specified credit card account on the date ********************** issues an invoice for services unless Customer terminates the above authorization in the manner described herein.                        Customer understands and agrees that ********************** shall automatically charge ********* credit card account, as applicable, for the total amount due on ********* account. The charge or debit shall be initiated by Lawn Pride as required without further notice to Customer. ******************** SHALL BEAR NO LIABILITY OR RESPONSIBILITY FOR ANY LOSSES OF ANY KIND THAT CUSTOMER MAY INCUR AS A RESULT OF A PAYMENT MADE ON ITEMS INCORRECTLY BILLED OR FOR ANY DELAY IN THE ACTUAL DATE ON WHICH CUSTOMERS ACCOUNT IS DEBITED OR CUSTOMERS CREDIT CARD IS CHARGED.                        To cancel your Auto-Pay Enrollment, Customer must call ********************** at ************. Customer agrees that ********************** *** contact Customer via telephone, text, or email and further agrees to promptly notify Lawn Pride of any changes or updates to ********* credit card information.                         Customer agrees to promptly notify ********************** in the event of any billing errors so that Lawn Pride can correct any such errors. If ********* payment is rejected, refused, returned, disputed, or reversed by ********* financial institution or card issuer for any reason, Lawn Pride shall have the right to immediately terminate its contractual relationship with Customer.                        Lawn Pride reserves the right to terminate ********* Auto-Pay enrollment at any time.                         Customer is responsible to verify whether or not any additional charges will be applied by ********* credit card issuer and agrees to be bound by any rules that ********* financial institution requires for pre-authorized credit card transactions. Customer is responsible for all fees charged by your financial institution associated with this pre-authorized payment option.                        Lawn Pride reserves the right to revise the terms of Auto-Pay Enrollment from time to time and will provide notice of any such changes by posting revisions on the Lawn Pride website which shall be deemed effective at the time of posting. If Customer does not agree with any such revisions, Customer must terminate the Auto-Pay Enrollment immediately. ********* continued use of the Auto-Pay Enrollment constitutes ********* agreement with these terms and conditions, as amended.

  

  Business Response

  Date: 03/13/2024

  Good afternoon, 

  Unfortunately, this account has had a due balance since 6/30/2023. There were three applications made to the property in 2023, and the final application had an unsuccessful payment. There were several payment reminders sent to the email address on file. We do not have any calls on file for requests to cancel or reschedule service. Our pre-service notifications are a courtesy and are not asking for approval prior to application. 

  Let me know if you have any questions. 

  Thank you,