ComplaintsforHoplite Services
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Existing hedges were to be removed, notched in fence where they installed over roots, asked about it, was told by Brad notches were there because of roots, asked Chad if they would grow back, he said in a few years, Brad commented if they grew back it would be on my neighbors side, texted owner and had no resolution. My concern is the hedges growing back and damaging the fence.Business response
03/16/2024
We did remove bushes, but we don't remove. We removed bushes so we could build the fence and as a favor for no additional cost. This same lady paid one of my employees' money to move some furniture and when this was all done and over with wanted me to pay her back or she was going to leave bad review. She also accused of leaving trash and it wasn't even ours. We have tried to work with her, but she seems to come up with even bigger list over time even replacing lights outside which we do not do. If you look at contract you will see it says nowhere about removing roots or stumps.Business response
04/01/2024
Like stated before bush was removed and no way something can grow back in less then a week unless weed. This person has tried blackmail saying she will leave review of I didn’t pay her money she paid my associate to do work outside my company Then when still paid she left bad review which still hurts small business like us because of these false claimsCustomer response
04/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21429287, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Business not accepting responsibility, moving forward to small claims court.
Regards,
Amy Armitage
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.