ComplaintsforBleecker, Brodey & Andrews
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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I had spoken with an agent last month regarding my account that is in collections going as far as to agree and set up bi-monthly payments that were to begin on 03/14/24.Since that time, my account with *************** was hacked and closed. Having to deal with some health issues as well as working at ******************** today was the first chance that I had to call to make BBA aware of the situation and what was going on as I didn't want anyone to think that I had just bailed on my agreement. When I called I was unable to speak with anyone because I didn't have my case number nor the person's name that I spoke with and was told that without that specific information, I could not speak with anyone. Now, I do have that information however it is at the Ortho South location and I have been transferred to the North location and am not sure exactly where the info has been placed. Having worked for a collection company that they have worked with as well, I cannot understand how one could not look up my account by my name, social security number or phone number...not to mention when I was trying to explain all of this, the lady I spoke with hung up on me. I called back, she answered and I let her know that I am going to file a complaint with the BBB as this is ridiculous that you have someone reaching out to you to make things right and all she can do is read off of a script. I have a new bank account and would like to give BBA the information to get things set up again so that I can avoid having my wages garnished. If there is anyone that can help me, you have my name and phone number. Thank you.Initial Complaint
06/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had a garnishment with this company. Garnishment is paid in full. They took almost $800 more than the amount owed. I have received a portion of the money owed back, but when Im still missing $409 I called to try to figure it out. When I called, the attorney yelled at me and wouldnt give me the information for the accounting department so I could work with them to figure out where the missing money is.Initial Complaint
05/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
March 6, 2023 I paid $2500 as an offered settlement to an account. The business was supposed to report the account to the credit bureaus as 'settled for less than amount owed'. As of this date, May 11, 2023, I have still yet to receive a receipt for payment and my most recent credit update only reflects the balance decrease of the amount of payment. Payment was made in 2 transactions on March 6, 2023 so it was within the time frame. The email was bouncing back as undeliverable on their contact ** page when I tried to contact them because it would not let me pay online because it would not let me verify my account, so I had to end up paying by phone.Initial Complaint
02/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a loan through Republic Finance turned over to collections through this office. My checking account had changed and Republic Finances websites would not let me update it and I could not get anyone over the phone (this appears to be a common issue based on complaints on here.) I received a letter from Bleeker, Brodey, and Andrews, never a phone call like I wouldve expected for a collection agency. I attempted to pay the bill online but the code that was sent in the letter would not work. I attempted calling and it is impossible to get through to a person. I filled out information online and never heard anything, finally I found an email address, after emailing I received a call, I work in health care and cannot answer my phone at work sometimes if I am with patients, so I missed the call and every time I tried to return the call I was either on hold until I could no longer wait or I was able to leave a voicemail. I never actually spoke to an actual person in this office. I shortly after received a court summons. Around this same time I had mailed a check along with a note that I would like to be contacted to arrange payment, the check was cashed but I have still not been contacted by them.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.