ComplaintsforCanyon Legal Group

• Initial Complaint

  06/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We would like to file a complaint . We have been with Canyon Legal group llc for five years we were told our debt consolidation would be done in 3 years .The first 18 months they took 800 a month and said they had to pay their lawyers off first.without contacting any debtor's so our credit got even worse.They paid a few but we should be done.They do not answer when we finally got through the secretary said we need to contact the lawyer named ******.We have tried for weeks now to no avail.The secretary told us they have not continued to pay and debtors because of litigations.We dont understand thats what we paid the lawyers for, she also said they will possibly start payments again in August and they are holding 5000 dollars of our money and continuing to take 800 a month . If you can help us or have any advice we would greatly appreciate it! We found this in our spam no registered letter no phone call and they do not answer or try to help us in anyway. We have given them a lot of money we havent stopped payment..Thankyou in advance for your time ******* and *************************

  Business response

  07/01/2024

  Thank you for the communication.  Canyon Legal Group will be in contact with you to address your complaint.

• Initial Complaint

  06/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with Canyon Legal to negotiate debt settlements with 3 credit card companies and 1 loan company. We were originally told that the contract would be for 52 months of $919.04 per month, and if the debts were not settled by then, it was not our problem. The program would be over in 52 months. However, after the 52 months (which we faithfully paid), they still had not negotiated a settlement with the final company and kept taking our monthly payments. We had to pay an additional 6 months to build up the funds still needed.Recently, they have a message on their website and phone that we should have received an email about "a proposed change to the firm's representation of you", but we have received no email and do not know what is happening. It is impossible to call them, as they will not answer the phone. We have waited an hour and a half to 2 hours many times. We found out from *************** (who are holding our money and still paying off the final settlement) that Canyon is "not currently doing any business and is on a pause". We do not know what is happening with the company. When we tried a live chat, we just got the message to call the company, which was useless.Our final settlement will be paid off in August (funds to do that are already in our *************** account), but at that point we will need documentation from Canyon that we have fulfilled our contract and all debts have been paid. We need that documentation to send to the credit bureaus. They told us this would happen, but now we don't know how or if we can get this, since there is no communication from or with them. We need to know 1) what is happening with the company itself and how it affects us, 2) how we can get the documentation we need (which they promised) once our final debt is paid.In general, they have been terrible at communication and have left us in the dark as to their current business status and its effect on us.

  Business response

  06/10/2024

  Thank you for your communication, we will be in touch to address your complaint. 

  Customer response

  06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  

  We have been told this repeatedly for the last 6 months with no follow up.
  Regards,
  
  *********************

  
  

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired this company for debt consolidation and they failed to help solve my debt issues I paid this firm ****** dollars in 4 years with this amount of money I could just paid my creditors and be done with them but they assured me and my wife that they would help and all it did was ruin our credit and caused headaches and stress I looking to get a refund from them for lying to me and my wife

  Business response

  05/21/2024

  Thank you for your communication, we will be in contact to address your complaint a soon as possible.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This company is a scam!! I used them years ago and had the worst service and lack of respect. Then this month, May they have sent out letters to my creditors with no authorization or approval from me. I have wasted so much time and money. They should reimburse me for their fees. They are messing with my credit and mortgage. I haven't had contact with them in years and now they are sending out letters saying they own my accounts. If you have an email I can send all the documents. It's not letting me add all the emails.

  Business response

  05/15/2024

  Thank you for your communication, Canyon Legal Group will be in contact with you to address your complaint.

  Customer response

  05/15/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  My ex-husband and I were contacted by an attorney from Canyon Legal Group telling us that we were coming to the end of our consolidation process and our last payment would be coming out in May 2024, which is about 6 months earlier than I expected. We have been with this company since 4/17/2019. I have been handling this mess of debt since then. I was surprised and I was skeptical as the website shows our paid debt still shows three of our debt pieces in presettlement. All from the same vendor. The attorney chatted with me 3 times as I wanted confirmation of this completion in writing and I cannot get anyone on the phone at canyon. Then my ex-husband received something in email that we needed to sign that said we would get our fees back because of this lawsuit happening and that we should sign it. I called the attorney again and he explained what it was and that he was supposed to get all of these signed and answer questions. We are at the end of our program and the payment changes won't affect us as we are done. I talked with the attorney again as he said that someone should be calling to tell us what happens now that we are finished and that if no one has called as of 5/13/24 that we should call him back. I have called Canyon and no one answers. This attorney is the only one I can get a hold of. During that call, he suggested we call *************** (escrow acct) and tell them they do not have authority to take any more draws out of our acct monthly. He said that should take care of the remaining debt as we are done paying and the rest of the draws to the vendor are enough to pay everything off by September. I am awaiting a call, but am nervous about this as we were trying to do the right thing by taking care of the debt issue with a consolidation company to help us with the credit debt we had. What do I do if they are lying? I need some help.

  Business response

  05/14/2024

  Thank you for your communication, we will be in touch with you as soon as possible to address your complaint.

  Customer response

  05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  the response they offered was the same thing we have gotten for months.we will get back to you. They never do. I did hear from the attorney that I have been able to talk to. He told me to put in a request to stop any further payment drafts as my debt is all in a payment plan and I have enough funds in my escrow acct. he is still trying to get the law firm to give him the information regarding a written confirmation about us being finished and to get any overage we paid back to us. I think he is a contract attorney. He also said he had our amended paperwork that my ex signed when we first started talking he said he would send a copy to us but then when he sent the email he was mistaken and did not have it. We feel we are getting the run around. I did talk to global holdings with a direct number he gave me (wasnt the same as what is on the website) and told them to stop ach draft.  The only thing I validated was the acct number, last 4 of social and date of birthmaking me nervous. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  05/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have one debt left and requested it be removed from the program. Email request was returned with a note asking me to sign a document that didnt have anything to do with my account. I called in and after several attempts because no one answered the phone or I had long holds or was disconnected I finally got through to someone who removed the debt and said I would be graduated from the program. Months later, I still have not been graduated from the program and I have over $5000 remaining in escrow that has not been returned to me - unable to get in touch with anyone via email and phone phone calls or answered.

  Business response

  05/02/2024

  Thank you for your communication, we will be in contact with you to address your complaint asap.

  Customer response

  05/02/2024

  *Has the company addressed the issue of the dispute?

  No, company has not responded via email. Phone calls go unanswered or are disconnected.
  
  
  *Has the company met the agreement they outlined in their response?

  No

  Customer response

  05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  *Has the company addressed the issue of the dispute?

  No, company has not responded via email. Phone calls go unanswered or are disconnected.
  
  
  *Has the company met the agreement they outlined in their response?

  No

  
  
  Regards,
  
  *********************

  
  

  Business response

  05/03/2024

  We have received your communication and will be in contact to address your complaint.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been trying to get a hold of the legal department to cancel one of my last debts. Today alone on hold for over 2 hours, a total of over 8 hours over several days. I could have flown from ******* to their office and back again in less time. If Litigation/Legal does not contact me I will be canceling every payment until my contract ends in October is 1 call. I already had to deal with my last debt myself as they did not even inform me I did not have a lawyer, and I had to call and find out, until after the 30-day notification on my Civil suit.

  Business response

  04/17/2024

  Thank you for your communication.  We will be in communication with you as soon as possible to address your complaint.

  Customer response

  05/24/2024

  This has not been resolved. I have tried to contact Legal many times over the last month.  Still no reply from Canyon Legal.

  Customer response

  05/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  This has not been resolved. I have tried to contact Legal many times over the last month.  Still no reply from Canyon Legal.
  
  Regards,
  
  *******************

  
  

  Business response

  05/28/2024

  Thank you for your communication, we will be in communication with you to address your complaint.

  Customer response

  06/09/2024

  This complaint has not been satisfied what so ever.  I have not received a call from Canyon Legal Group's Legal department and still paying monthly service fees to Globall LLC for this acvcount that should have been closed in April.

  Customer response

  06/09/2024

  No, the company has not done anything to contact me or close this account.  I am still making monthly payments.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The debt collection agency paid off my final debt in December 2023 (specifically 12/16/2023). I still have $979.92 in my escrow account that once my "graduation" from the program is processed, those funds are to be returned to me. After at least half a dozen calls and promises that Canyon was going to escalate and expedite my issue, they still have not completed the process. In addition, I have called a number of time in the last week only to be on hold for about 45 minutes each call before the call is ended on their end. In addition, because they are dragging their feet with this issue, I have been charged $43.80 in fees that should not have to have paid since my escrow account should have been closed over 3 months ago.

  Business response

  04/02/2024

  Thank you for your communication, Canyon Legal Group will be in communication with you shortly to address your Complaint.

  Customer response

  04/02/2024

  Just an update. I contacted the holding company that has my Escrow account. According to their rep, I an able to close my account and get the remaining funds that are in the account. They will not, however refund my fees that have been paid.

  Customer response

  04/02/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  03/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I started the program Feb 2020 and was successful until the last account to be negotiated. The lawyer assigned told us he had settled, and we agreed to the settlement, but he then came back and said, they made a mistake. He then quoted us a much higher amount of which we could not do. We then dissolved our account with ********************************************* to pursue other options. Without my knowledge, that lawyer filed a legal document in a court of law even though we told him we could not agree to the settlement. In order for us to move forward, we had to obtain an email stating he was no longer assigned to our case. *******************************, the lawyer, then sent me an email that we cannot read when opened requesting we dont know what!! We never paid any lawyers directly in this plan. Should the lawyer working for Canyon Legal group required payout, then it should have been completed prior to our escrow account being dissolved.I have now been on hold to talk to someone for over 2 hours and on two different days to get this resolved. I started out with a good working relationship with Canyon Legal, but it has now gone terribly wrong due to the lack of my ability to talk to someone.I want this matter with ******************* resolved immediately.

  Business response

  03/26/2024

  Thank you for your communication, Canyon Legal Group will be in communication with you to address your complaint as soon as possible.

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been using Canyon Legal for 5 years to settle debt resolutions. I was suppose to have been completed last year, but ended up paying an additional year so far of monthly payments as they stated it is costing more than they had planned on. I had one debt left which had now been taken to court and I am being garnished for the payments in addition to the monthly payments Canyon Legal is taking out of my bank monthly. I cannot get ahold of anyone at this firm, they will not respond to phone calls or emails. I cannot afford to be garnished and have them continue to take money out of my account for the same bill they are not paying or making an agreement on. I need help getting the extra money i am paying them for services they are not addressing and make them stop taking monthly payments as my other debts have been settled. Enrolled Debt was 47K, resolved debt is 42K, now they have adjusted my debt to 55K with no additional debts added to the account. I had one debt deft for ***** which I am now being garnished for and am having to pay over 10K for at this point.

  Business response

  01/22/2024

  Thank you for your communication.  Canyon will be in contact with you as soon as possible to address your complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩