Business ProfileforGrand Appliance and TV

30 ********* a ***************** delivered. When the Grand delivery guys were switching the direction of the door, they damaged the dryer door strike. 31 ********** the next day to Grand, with the broken strike to seek a replacement (store employee took picture). Told someone would get back to me shortly as they did not have parts in the store, but the warehouse could help and would mostly likely deliver the part on Monday (3 June)3 Jun - was told by ****** (their Chatbot) that driver was coming to deliver part at 915am - was home all day and no one showed up 4 Jun - Lakeview Appliance texts that they need to service my dryer and to please call 6 June - ***** Lakeview Appliance and told them there is nothing to service - I just need the $3 strike. They told me they have no details about the issue and a service tech would be able to visit next week of 12 June. That is unacceptable and why would Grand want to send a technician to address an issue that could be settled through a part delivery.I have now had the dryer for a week and they wish me to wait another week for something that could be resolved with the delivery of a $3 part Also have made two trips to the laundromat for my family and spent many times the price of the strike.This is just a frustrating silly issue and should never have risen to a complaint but no one seems to have decision authority at the company to resolve the most simplistic of problems. Mistakes happen, but own them and expeditiously fix them!